McDonald's

3.2
1397 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
171 N Genesee St, Utica, NY
13502, United States

Hours

Reviews

3.2
1,397 reviews
5 stars
402
4 stars
272
3 stars
224
2 stars
147
1 star
352

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely slow service, with long wait times for food and orders often being incorrect.

Cleanliness

The restaurant was frequently described as dirty, with unsanitary conditions in both the dining area and restrooms.

Food Quality

Many reviews highlighted issues with food quality, including cold, stale, or improperly prepared items.

Staff Attitude

Customers noted a lack of professionalism and friendliness among staff, with reports of rude behavior and inattentiveness.

Management Issues

Several reviews suggested a need for better management and staffing, citing disorganization and neglect of customer service.
  • SS
    Shazbo
    1 day ago
    1.0
    What can I say….why why why do you employ people who have a personality of a wet fish? The young girl at the till looked like she wanted to be anywhere else apart from where she was. However she has great throwing skills so maybe I’ll see her in the Olympics someday. There is a picture of my receipt so maybe management can work out who she is and retrain her….. The positives: my strawberry milkshake was delicious and the place was immaculate.
  • JE
    Jamie Eldred
    4 days ago
    1.0
    I Was the only one in the Drive-Thru and somehow my order was completely wrong. Unfortunately I did not notice until I was back in my hotel..
  • DB
    Dr.William R Hendricks,jr (Bill)
    6 days ago
    2.0
    THE FOOD IS NOT WORTH THE PRICE OF THE MONEY COLD, BURGERS ARE SMALLER THAN YOUR PALM OF YOUR HAND, SODA TASTES LIKE THE MACHINES ARE NOT CLEAN, BATHROOMS ARE NOT PROPERLY MAINTAINED.
  • RS
    Ray Schutt
    Nov 16, 2025
    1.0
    Went there at 1030 and waited 45min to find out nobody was in the building at all. Went to the window and not one person came to it and there were delivery bags lined up along the wall by cashiers area. Yet not one person was seen during this time I was there.this was on 11/15 . Meanwhile all the doors were locked and other cars were in the parking lot.
  • CE
    Chris Eby
    Nov 1, 2025
    1.0
    Get a chair and some popcorn cause this is a long one... What food? What service? What atmosphere? 0 Stars if I could. I choose to get Mc Donald's today 11/1/2025. I parked my car for a few minutes put my order in online I ordered a Quarter Pounder Meal Medium with a Sprite. I was excited because by the time I was done placing my order the drive thru line had gone down. My order was placed at 5:33PM. I sat in drive thru for over 20 minutes waiting to get my food. I said hello into the speaker and I even subtly turned the music up a bit to indicate I was in drive thru. I am not sure if they have headsets that beep when someone moves over the drive thru pad, maybe the batteries died in the headset and they forgot, who knows maybe they had a CODE BROWN at an inconvenient time. If I would have had some kind of human interaction I could have understood better. I didn't get a "hey man we are really busy at the counter inside" or "we had a bunch of people call out we are short staffed tonight it's going to be a little bit of a wait." I pulled up to the drive thru first window to see if anyone was there I ordered online and didn't really care about getting a receipt I just wanted to know if everyone quit and I had to go inside to make my own food. I got the second window to see 3 workers inside 1 at the counter 1 making food 1 filling drinks and possibly working drive thru. I think the soda machines since they got removed from the dining room the only place to fill up drinks is now by drive thru. I know the person there saw me multiple times he probably thought I was some asshole but all of this review could have been avoided if they simply COMMUNICATED what was going on. Sucks that I paid online so I have to wait 7-10 days to get my money back. Sucks for the Golden Arches too because they lost my business tonight and I drove up the street to Taco Bell and gave them my money instead. I will attach some pictures one of them is quite hilarious because it shows how busy they are and it says "less busy" yeah I agree because they ignored everyone. I watched maybe 10 cars leave the drive thru during my 21 minute wait time. Thanks for coming to my Ted Talk.

Frequently Asked Questions About McDonald's

What are the operating hours for dine-in service at McDonald's Utica location?

McDonald's Utica is open 24 hours every day for dine-in service.

During what hours is the delivery service available at this McDonald's?

Delivery service is available from 6:00 AM to 10:30 PM on Monday through Thursday and Sunday, and until 11:30 PM on Friday and Saturday.