Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior.
Wait Times
Customers consistently reported excessively long wait times, both in the drive-thru and inside the restaurant.
Food Quality
Many customers complained about cold, stale, or incorrect food orders, with some describing the food as disgusting.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and sticky floors.
Operational Issues
Customers expressed frustration over the location's inconsistent hours, claiming it often closes early despite being advertised as 24 hours.
SK
Stephanie Klein
3 days ago
1.0
This McDonald’s location has becomed one of the worst McDonald’s in all of Utica the workers are so disrespectful and the food is either cold or or hard as a rock I ordered a filet of fish sandwich and fish was so overcooked I ended up taking one bite and threw it out and the workers are cussing and talk back to you when u try to get a refund definitely will not be going there again if I could rate a zero I would have fire the workers there because they are the worst you can put there so disappointing
MK
Mylane Kid
4 days ago
1.0
‼️‼️‼️ AVOID BY ANY MEANS NECESSARY‼️‼️‼️
AL
Amber Lehner
Nov 14, 2025
1.0
I sat in the drive through at the order section of it for twenty minutes without even so much as a single word spoken to me , telling me that it was going to be a longer than expected weight or anything there rude untrained , and cant comprehend how to take an order every time I've been there in past.
Every time I go there, there's always a problem whether they missed part of my order or gave me cold stale French fries.\Or an exceptionally long, wait time now. Considering that I've worked in fast food business, I understand that there's a certain time frame. The orders are supposed to be taken, and I also understand that things can get hectic when you're short staffed or training new people. But at the least as a common courtesy, letting them know that you're aware that an individual is in the drive through, and that you will get to them as soon as possible its like a bare minimal and for most people, common sense thing to do. Plz train n hire better staff. Your losing alpt of customers in that location as of this time!
EE
Evo_Recordz
Nov 9, 2025
1.0
Worst experience ever waited an hour just for them to forget my food and still didn't give me all my food I ordered. Was 2 mcchickens and a large fries. Htf is the even hard to do.
CC
Chris
Nov 5, 2025
1.0
Every time between the masked supervisors attitude I go in to order 10 people working I was only one inside 2 cars in drive thru get told o no when another employee tried taking my order no we're not taking orders between the 10 min waits still when slow just a horrible customer experience I'll go to bagel grove from now on since my money is apparently no good and believe me not worth the aggravation