Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Utica, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
569 reviews
5 stars
265
4 stars
125
3 stars
68
2 stars
29
1 star
82
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported slow service, with long wait times and frequent order mistakes.
Customer Experience
Many reviews highlighted rude staff and poor customer service, with some customers feeling ignored or treated poorly.
Product Availability
Customers frequently noted that items were out of stock, including donuts and other menu items.
Cleanliness
Several reviews mentioned cleanliness issues within the store, including dirty tables and unsanitary conditions.
Mixed Reviews
While some customers praised the friendly staff and good coffee, the overall sentiment leaned towards dissatisfaction.
- MRMick RamoOct 25, 20251.0Horrible, this is disgusting.
- TWThat WriterOct 5, 20252.0Came here the other day (10/4/25) looking for the munchkin Halloween bucket, but they were out of munchkins when we asked for it. Came back the next day (10/5/25) and ask for the bucket with munchkins. We were then told they are not for sale while they are openly displayed on the display case. The service is also really slow and they always seem to be backed up. Also got assorted munchkins and they gave us all glaze….If you are wanting a quick breakfast don’t stop here. Really disappointing. Won’t be coming back
- CCChrisOct 4, 20251.0Every time they mess up my order
- JWJohn WolfSep 9, 20251.0Our food came out cold and incorrect. The food preparer didn't know how to make the food and was terrible at fulfilling the order correctly!!!!!. No one greeted us and a horrible atmostphere!!!!
- NBNeil BrodieSep 1, 20255.0Great service. Good selection. Friendly staff. The blueberry munchkins didn't really taste like anything.
Frequently Asked Questions About Dunkin'
What are the opening hours for Dunkin' in Utica, NY?
Dunkin' in Utica is open Monday through Friday from 4:30 AM to 8:00 PM, and on weekends from 5:00 AM to 8:00 PM.
What types of meals does Dunkin' Utica serve?
Dunkin' serves breakfast, lunch, and brunch, with a variety of coffee, espresso, donuts, and breakfast sandwiches.
Can I order ahead or get delivery from Dunkin' Utica?
Yes, you can order ahead using the Dunkin' mobile app or their website, and both delivery and curbside pickup are available.
Does Dunkin' Utica offer any special holiday menu items?
During the holiday season, Dunkin' offers special drinks like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Is there a drive-thru available at Dunkin' in Utica?
Yes, this Dunkin' location features a drive-thru for convenient service.
What forms of payment does Dunkin' accept at this location?
Dunkin' Utica accepts debit and credit cards for payment.
Does Dunkin' Utica provide free Wi-Fi and welcome families?
Yes, Dunkin' offers free Wi-Fi and welcomes families and children.
What nearby coffee shops can I visit around Dunkin' Utica?
Nearby coffee options include another Dunkin' as well as Starbucks, where you can enjoy a variety of beverages before or after your visit.
Are there any nearby restaurants close to Dunkin' Utica for more dining options?
Yes, nearby options include Taco Bell for Mexican fast food, KFC for chicken dishes, Moe's Southwest Grill for Tex-Mex, and Chesterfield's Tavolo for Italian cuisine.
What nearby places could be convenient for travelers visiting Dunkin' Utica?
There are several nearby hotels including Home2 Suites by Hilton Utica, Motel 6, Fairfield by Marriott Inn & Suites Utica, and Days Inn by Wyndham Utica, making it easy for travelers to grab a coffee or breakfast at Dunkin'.