Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Utica, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.7
320 reviews
5 stars
153
4 stars
61
3 stars
32
2 stars
19
1 star
55
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, both in-store and at the drive-thru, with some waiting over 20 minutes for their orders.
Staff Professionalism
There were numerous complaints about rude and unprofessional staff, with several customers noting poor customer service experiences.
Order Accuracy
Many reviews mentioned issues with incorrect orders, including missing items and incorrect sizes, leading to customer dissatisfaction.
Cleanliness
Several customers expressed concerns about the cleanliness of the location, particularly in the bathrooms and overall store condition.
Product Quality
While some customers enjoyed their drinks and food, there were complaints about items being poorly prepared or not fresh.
- BBBrianDec 28, 20251.0Notwithstanding the 5-8 minute wait standing at the counter waiting to be helped, they were very busy-@ the drive thru.... The bathroom [womens-wife accompanied me], was ATROCIOUS; after further looking around the place I noticed garbage-dirt-scum-all over the place, underneath everything and all around, so much, that I turned and walked away without ordering-oh no. Why would I drink a coffee with months of accumulated dirt buildup EVERYWHERE?? WOW. Can you say HEALTH INSPECTION!!!!!
- SMSheila MaeNov 11, 20255.0Loved my coffee
- CJcassey ann javellanaAug 6, 20251.0this place dont do customization for your beverage. i asked for strawberry pump, for my matcha and said that they dont it coz its not in the system. like what? i ordered medium, gave me half of the medium cup of matcha ONLY and paid for the full price. crazy
- VBVanessa BurdierJan 31, 20205.0Its Dunkin
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' Utica, NY?
Dunkin' Utica, NY is open Monday to Friday from 4:00 AM to 8:00 PM, and on Saturday and Sunday from 5:00 AM to 8:00 PM.
Where is Dunkin' located in Utica, NY?
Dunkin' is located at 1133 Mohawk St, Rite Aid Plaza, Oneida, Utica, NY 13501.
Does Dunkin' Utica offer delivery and curbside pickup services?
Yes, Dunkin' Utica offers both delivery and curbside pickup services.
How can I order from Dunkin' Utica ahead of time?
You can order ahead using the Dunkin' mobile app available on iOS and Android, or through their online ordering link.
What are some popular menu items at Dunkin' Utica?
Dunkin' offers espresso, coffee, donuts, breakfast sandwiches, and tea among more than 50 varieties of donuts and dozens of premium beverages.
Are there any special or seasonal drinks currently offered at Dunkin' Utica?
Yes, during the holiday season they offer the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and a Berry Sangria Refresher.
Does Dunkin' Utica have a drive-thru and is it family-friendly?
Yes, Dunkin' Utica has a drive-thru and welcomes families and children.
What nearby stores or services can I visit along with Dunkin' at 1133 Mohawk St?
Nearby you can visit Rite Aid for pharmacy needs, Dollar General for discount shopping, McDonald's for alternative dining, and KeyBank for financial services, among others.
Can I grab a quick coffee before shopping at local stores near Dunkin'?
Yes, Dunkin' is conveniently located near other shops and banks, making it easy to enjoy coffee before shopping at places like Citi Trends, Aaron’s Inc., or Walgreens.
Is Dunkin' Utica close to any dining options if I'm planning a meal outing?
Yes, nearby dining options include No. 1 Chinese Restaurant, Cafe Hummus, Subway, and Little Italy Imports, perfect for a meal before or after your coffee stop at Dunkin'.