Arby's

4.1
861 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1801 Genesee Street, Utica, NY
13501, United States

Hours

Reviews

4.1
861 reviews
5 stars
404
4 stars
241
3 stars
131
2 stars
34
1 star
51

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with cold food and inconsistent quality, with some meals being enjoyable while others were disappointing or made them feel sick.

Service Speed

Customers frequently mentioned slow service, particularly during busy times, with some experiencing long wait times for their orders.

Staff Attitude

Feedback varied on staff interactions, with some praising friendly service while others reported rude or unprofessional behavior from employees.

Cleanliness

Several reviews highlighted concerns about cleanliness in the dining area and restrooms, with some customers noting dirty counters and floors.
  • CL
    Celeste Lai
    Dec 23, 2025
    5.0
    My family and I stopped here on our way back home from a holiday. Arby's is my favorite fast-food restaurant and as much as I love the Canadian version, our jalapeno bites are no where near as good as the original version, which I can only get here. The staff were very friendly and helpful. Especially the cashier I believe her name is Blu. Thank you so much for such a positive experience.
  • KK
    Kristine Seelman (Krissy)
    Nov 15, 2025
    3.0
    Condiments were empty, no cup lids in holders. counter that the soda machine sits on was sticky. Floor was dirty and needed to be swept and mopped. No reason why someone couldn't have at least swept and wiped surfaces down. Dining room was empty and only1 car in drive thru
  • KM
    Karen Mcgrade
    Aug 18, 2025
    4.0
    Good quick meal place.
  • AA
    Ashrose
    Aug 12, 2025
    3.0
    I wasn't happy with the mozzarella sticks they were not stretchy they just snap easily the rest was amazing
  • NA
    Nicole Abel
    Aug 11, 2025
    2.0
    We went to Arby’s this afternoon because it was too hot to be bothered cooking, while waiting for our food which took about 29 minutes to get even though they weren’t busy at all; we watched a young autistic girl running around barefoot; going up to customers and going behind the counter looking for someone (maybe a parent?) A woman would come out from behind where the food was being made and redirect the child to go to the side area of the dining room. One customer made a comment about calling CPS because the child was left unattended for several minutes and the person at the register said no need for that and then left the register to try and get that young girl to sit down and eat some chicken tenders. The child then ran behind the counter still barefoot, and the woman making the food stopped her just as the child was near the fryers. If the employee didn’t need to stop making the food to attend to the child my food may have been hot and fresh. I ended up tossing my food out after getting it because it was cold and the woman didn’t wash her hands after dealing with the child’s needs.