Panera Bread

Reviews

• NR

  N R

  2 days ago
  1.0
  Found a hair in my turkey!. Ugh !. Totally unsanitary and unsafe! Too many cons!. Not enough pros.
• JC

  JoAnn Campise

  Feb 17, 2026
  2.0
  I’m sharing this from an operations standpoint in hopes it helps the franchise owner elevate the customer experience. I arrived at 12:56 PM during the peak lunch rush and got in line behind six people (two eventually left the line to order at the kiosk). Despite the crowd, I reached the counter by 1:02 PM and completed checkout by 1:03 PM. From a transaction-time perspective, that was efficient and well done. Unfortunately, the challenge came after ordering. I moved to the pickup area where there were approximately 15 orders ahead of mine. I watched my order status on the monitor: it remained at “I got it” for 21 minutes before changing to “We’re prepping,” and then took another 7 minutes to reach “It’s ready.” In total, it was 28 minutes from order placement to food in hand — 1:31 PM by the time I received a cup of soup and half a sandwich. During a standard lunch break, that’s difficult. I had to rush through the meal to get back on time. I completely understand lunch rush pressures, and the team was clearly working hard. There were five chefs behind the counter, all moving quickly. However, with rapid pickup, delivery, catering, drive-through, and dine-in orders all being fulfilled at once, it felt like in-house customers were competing in a system that wasn’t prioritizing flow effectively. Orders appeared to jump ahead depending on the channel. Additionally, because everyone was scrambling, the dining room and restroom attention understandably fell behind — tables needed wiping and the bathroom needed attention. The good news is the restaurant is clearly very busy and in demand. That’s a great problem to have. From an operations perspective, though, an additional kitchen staff member during peak lunch hours and a clearer prioritization strategy might significantly improve the dine-in experience. I know the customer can use the kiosk or order rapid pick online, but it's important to recognize the standard walk-in experience. I hope this feedback is helpful. I’d love to return, but a 35-minute end-to-end wait for this type of meal during a lunch break would make me hesitate next time.
• RM

  rick m

  Feb 9, 2026
  1.0
  This was an amazing place when it first opened. Now???? Bathrooms? Disgusting Staff? Distracted, goofing off Floors? Littered with food Milk for coffee? Empty Dish area? Piled high Microwave? Looked great 60 years ago For coffee and food, avoid this place and go to elsewhere. So sad to see a great place decline so extremely
• GF

  Gestalt Fund

  Jan 7, 2026
  5.0
  get a quick sip club drink here before getting back on the road
• TC

  The Collective

  Dec 30, 2025
  2.0
  I’ve never one in my life left a google review on any item, place, or experience, but I HAVE to for this. I’ve been going to this Panera on and off over several years, and I don’t know what’s happened - if this particular location is cursed or something - but DO. NOT. GO HERE. Multiple orders have had missing items (an entire bread bowl, a cookie, half a sandwhich) as well as countless mistakes (wrong sandwhich, wrong drinks) I even had the manager once watch me open my to go bag (I check every time now) take out what was supposed to be a full sandwhich, tell me “Don’t worry it’s a full - I watched them make it.” While I was HOLDING. HALF. In my hand. The wait in the drive through is historically 20 to 30 minutes. Sometimes you get lucky with walking in to get pick up, other times you go in and it’s a line to the door and you watch some of the cashiers (?) managers (?) walk around and look lost - sometimes they just hang out in the back to just? Talk and vibe? I don’t know if it’s because they seem to hire a lot of teenagers at this location - I have all the empathy in the world for those working in fast food, especially young people. I actually don’t have any hard feelings for them in particular. But when you are paying +$16 for a sandwhich and not even a full cup of soup, constantly having to hound this location to get your order right or fix what they didn’t get right, it exceeds giving the benefit of a doubt and enters whatever this location is doing and becomes unacceptable. I just got a delivery order with a kitchen sink cookie missing. The driver was lovely, the food was fine, but I still threw $3 to get air in a bag. This will be the last time I ever come here again. DONT. GO. HERE.