Wendy's

3.4
154 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
670 Hoosick St, Troy, NY
12180, United States

Hours

Reviews

3.4
154 reviews
5 stars
56
4 stars
31
3 stars
18
2 stars
16
1 star
33

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Cleanliness

Many reviews highlighted unsanitary conditions, including dirty bathrooms and floors, with some describing the location as filthy.

Food Quality

While some customers enjoyed the food, many noted that it was often served cold or not fresh, with several complaints about incorrect orders.

Staff Attitude

Customer experiences with staff varied, with some praising friendly service while others reported unprofessional behavior and poor communication.

Drive-Thru Experience

The drive-thru was generally preferred by customers, with some noting faster service compared to ordering inside.
  • LC
    Levi Campbell
    Nov 11, 2025
    4.0
    No too shabby I hope the workers will get a raise.
  • DC
    Dan C
    Nov 11, 2025
    3.0
    I saw Wendys (in general) was offering a Veterans Day breakfast. The door was supposed to open at 9, was still locked at 905. They were not offering the VD breakfast. Another place off my list for the next year. Went to BK instead, at least they offered a 10% veteran discount everyday and a free coffee today.
  • JR
    jason rowe
    Oct 31, 2025
    4.0
    Wendy's burgers are my favorite. Staff were nice and we had good conversations as I got my food. Didn't have to wait to long at all. Don't mean to ding the place for atmosphere but it is just a fastfood restaurant, nothing to fancy going on in there
  • AL
    Andrew Laboriel
    Oct 24, 2025
    1.0
    The worst Wendy’s possible at night the employees turn off all the lights so people think they are closed and also turn off all app orders so you can’t even order anything regional manager needs to do something
  • JV
    jhon vilbrun
    Oct 16, 2025
    1.0
    Every time me and my girlfriend order food it’s always bad and seem like food is never fresh and by time it gets to us it be cold as if the food was never warm , I don’t even eat at this Wendy’s no more I got to the ones where Spanish people work there case they cleaner and handle you food with respect I had a chicken sandwich from here they put the cheese with the paper on the sandwich I was mad when I took a bite and saw that cheese paper still on smfh !

Frequently Asked Questions About Wendy's

Is Hoosick St Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.