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Wendy's

3.5
(807 reviews)

Business Details

77 Vandenburgh Avenue, Troy, NY
12180, United States
(518) 266-9822

About

Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
77 Vandenburgh Avenue, Troy, NY
12180, United States

Hours

Reviews

3.5
807 reviews
5 stars
290
4 stars
196
3 stars
105
2 stars
61
1 star
155

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported receiving incorrect orders or missing items, leading to frustration.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor management.

Cleanliness

Several reviews highlighted issues with cleanliness in the restaurant, including dirty tables and unsanitary conditions.

Food Quality

Food quality was inconsistent, with some customers enjoying their meals while others complained about cold or poorly prepared food.

Long Wait Times

Numerous customers expressed dissatisfaction with long wait times for service and food preparation.
  • KR
    Kharmas rayne
    Feb 5, 2026
    1.0
    I got a Cobb salad meal. I also received a bowl of chili that I ordered as extra cheddar cheese, sour cream, and extra saltine crackers. I also asked for extra salad, dressing and french onions. Every time I go to Wendy's I get some kind of Burger for my dog. I specifically take every everything off the burger except for the bun, the cheese and the patties. When I received my order I got no dressing at all for my salad. One package of saltine crackers barely know cheddar cheese in my chili and my dogs Burger had onions on it. I did not realize this till I got home. I opened the burger and As soon as my dog smelled the onions he turned his nose up. He won't touch it. And I am not prejudiced I believe in EOE however, if I walk into a place in Troy, New York to order food and someone of a different dialect of English or of a different dialect, different language cannot understand English they should be able to reach out to an additional employee to translate. Other people may feel differently, but I think that's unfair to the employee and to the customer at that point because there's no communication orders are wrong. Complaints or compliments are taken wrong. There's only so many times can go to the closest Wendy's near you at a convenience just to go back the next day to complain. When the whole reason you went there was out of convenience hopefully with this post other people may reach out and corporate might actually respond. I paid for accommodations to my meal and the opposite was given to me. I have not opened the Cobb salad yet as that's supposed to be my dinner tonight. I will keep you all posted if any changes. Also I did try calling the restaurant and got a voicemail to a machine that you can't leave a message on. I will be going there tomorrow and I'll let you all know what happens.
  • FK
    Frank Kern
    Jan 8, 2026
    4.0
    Hit or miss roll the dice
  • CV
    Charles Viens
    Nov 18, 2025
    4.0
    Open late, it got the job done.
  • AJ
    Adam Jones
    Oct 6, 2025
    1.0
    Order Thur the app for pick up. Walked in, there were 5 people ahead of me at the counter. We could all see our food sitting there getting cold because the person they had expediting had absolutely no clue how to do the job. If I hadn't already paid I just would have walked out. The quality of Wendy's food has gone downhill in recent years anyway. This was a good reminder to take my money elsewhere in the future.
  • JR
    jason rowe
    Oct 6, 2025
    4.0
    It's a Wendy's . Fast food spot aomits not the Ritz Carlton. But the service is quick and the food came out hot. Wendy's is my favorite burger out of the fastfood chain and the staff there were very nice.

Frequently Asked Questions About Wendy's

What are the operating hours for the drive-through at Wendy's in Troy, NY?

The drive-through at Wendy's in Troy, NY is open every day from 9:00 AM to 2:00 AM.

Does this Wendy's location offer breakfast?

Yes, Wendy's in Troy, NY serves breakfast, including combos, sandwiches, coffee, and sides.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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