Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported receiving incorrect orders or missing items, leading to frustration.
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor management.
Cleanliness
Several reviews highlighted issues with cleanliness in the restaurant, including dirty tables and unsanitary conditions.
Food Quality
Food quality was inconsistent, with some customers enjoying their meals while others complained about cold or poorly prepared food.
Long Wait Times
Numerous customers expressed dissatisfaction with long wait times for service and food preparation.
KR
Kharmas rayne
Feb 5, 2026
1.0
I got a Cobb salad meal. I also received a bowl of chili that I ordered as extra cheddar cheese, sour cream, and extra saltine crackers. I also asked for extra salad, dressing and french onions. Every time I go to Wendy's I get some kind of Burger for my dog. I specifically take every everything off the burger except for the bun, the cheese and the patties. When I received my order I got no dressing at all for my salad. One package of saltine crackers barely know cheddar cheese in my chili and my dogs Burger had onions on it. I did not realize this till I got home. I opened the burger and As soon as my dog smelled the onions he turned his nose up. He won't touch it.
And I am not prejudiced I believe in EOE however, if I walk into a place in Troy, New York to order food and someone of a different dialect of English or of a different dialect, different language cannot understand English they should be able to reach out to an additional employee to translate. Other people may feel differently, but I think that's unfair to the employee and to the customer at that point because there's no communication orders are wrong. Complaints or compliments are taken wrong. There's only so many times can go to the closest Wendy's near you at a convenience just to go back the next day to complain. When the whole reason you went there was out of convenience hopefully with this post other people may reach out and corporate might actually respond. I paid for accommodations to my meal and the opposite was given to me. I have not opened the Cobb salad yet as that's supposed to be my dinner tonight. I will keep you all posted if any changes. Also I did try calling the restaurant and got a voicemail to a machine that you can't leave a message on. I will be going there tomorrow and I'll let you all know what happens.
FK
Frank Kern
Jan 8, 2026
4.0
Hit or miss roll the dice
CV
Charles Viens
Nov 18, 2025
4.0
Open late, it got the job done.
AJ
Adam Jones
Oct 6, 2025
1.0
Order Thur the app for pick up. Walked in, there were 5 people ahead of me at the counter. We could all see our food sitting there getting cold because the person they had expediting had absolutely no clue how to do the job. If I hadn't already paid I just would have walked out. The quality of Wendy's food has gone downhill in recent years anyway. This was a good reminder to take my money elsewhere in the future.
JR
jason rowe
Oct 6, 2025
4.0
It's a Wendy's . Fast food spot aomits not the Ritz Carlton. But the service is quick and the food came out hot. Wendy's is my favorite burger out of the fastfood chain and the staff there were very nice.
What are the operating hours for the drive-through at Wendy's in Troy, NY?
The drive-through at Wendy's in Troy, NY is open every day from 9:00 AM to 2:00 AM.
Does this Wendy's location offer breakfast?
Yes, Wendy's in Troy, NY serves breakfast, including combos, sandwiches, coffee, and sides.
Can I get delivery from Wendy's in Troy?
Delivery may be available near you. Check the Wendy's app or order.wendys.com and enter your address to see if delivery is offered in your area.
What payment methods does Wendy's in Troy accept?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payments.
How can I provide feedback or contact Wendy's in Troy?
You can reach Wendy's customer care via live chat, phone at 888-624-8140, or directly call the Troy location at (518) 266-9822. Feedback can also be submitted through their customer satisfaction survey online.
Where is Wendy's located in Troy, NY?
Wendy's is located at 77 Vandenburgh Avenue, Troy, NY 12180, USA.
What nearby places can I visit around Wendy's on Vandenburgh Avenue?
Nearby places include T.J. Maxx for shopping and Rite Aid pharmacy for convenience items. You might visit these before or after enjoying a meal at Wendy's.
Are there any urgent care or health facilities near Wendy's in Troy?
Yes, nearby health facilities include South Troy Health and OnCall Center and St. Peter's Urgent Care - Troy, offering emergency and family health services.
I need to withdraw cash near Wendy's — are there ATMs nearby?
Yes, there are nearby ATMs such as Citizens ATM and The Exchange Network for your convenience.
Does Wendy's in Troy offer online ordering and a mobile app?
Yes, you can order through Wendy's mobile app or online at order.wendys.com for pickup, delivery, or dine-in service.
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