Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
801 reviews
5 stars
290
4 stars
192
3 stars
103
2 stars
61
1 star
155
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.
Food Quality
Mixed reviews on food quality; some praised the freshness while others complained about cold or improperly prepared items.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty tables and unsanitary conditions in the restaurant.
Management Issues
Many customers noted problems with management, including unresponsive staff and poor handling of complaints.
Staff Competence
Feedback indicated inconsistency in staff training and competence, leading to frequent order mistakes.
- AJAdam JonesOct 6, 20251.0Order Thur the app for pick up. Walked in, there were 5 people ahead of me at the counter. We could all see our food sitting there getting cold because the person they had expediting had absolutely no clue how to do the job. If I hadn't already paid I just would have walked out. The quality of Wendy's food has gone downhill in recent years anyway. This was a good reminder to take my money elsewhere in the future.
- DGdonna greggOct 6, 20255.0These people are the absolute best. They are very organized friendly and go out of their way to please you.
- JRjason roweOct 6, 20254.0It's a Wendy's . Fast food spot aomits not the Ritz Carlton. But the service is quick and the food came out hot. Wendy's is my favorite burger out of the fastfood chain and the staff there were very nice.
- BRBlaisze RouleauOct 2, 20251.0First off… my name is NOT “Christopher A.”Therefore my UberEats driver was given the wrong bag of food by the employees at this location. Idk why my Uber driver didn’t check first before taking the bag, but I also have no idea why the employees didn’t check either. Beyond pissed because my order was $60, and the food I did receive I can’t even eat….. Could uber resolve the issue for me? Sure. But this also should’ve never been an issue…. Disappointed.
- CCCapalot_greensSep 25, 20252.0i go here frequently and it always takes 5-10 minutes to get service even with no on in line but me and usually something is always wrong with my order the atmosphere here sucks it’s like walking into a funeral there’s no excitement just dread and sorrow there’s ONLY 2 people manning the register one is rude no matter what it’s always late service and incorrect times given and there’s never forks or spoons around to grab and sometimes they just don’t have spoons at all
Frequently Asked Questions About Wendy's
Is Troy Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Troy, NY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Troy, NY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (518) 266-9822.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Troy Wendy’s serve breakfast?
Yes, this Wendy’s location in Troy, NY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-through at Wendy's in Troy, NY?
The drive-through at Wendy's in Troy, NY is open every day from 9:00 AM to 2:00 AM.
Does this Wendy's location offer breakfast?
Yes, Wendy's in Troy, NY serves breakfast, including combos, sandwiches, coffee, and sides.
Can I get delivery from Wendy's in Troy?
Delivery may be available near you. Check the Wendy's app or order.wendys.com and enter your address to see if delivery is offered in your area.
What payment methods does Wendy's in Troy accept?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payments.
How can I provide feedback or contact Wendy's in Troy?
You can reach Wendy's customer care via live chat, phone at 888-624-8140, or directly call the Troy location at (518) 266-9822. Feedback can also be submitted through their customer satisfaction survey online.
Where is Wendy's located in Troy, NY?
Wendy's is located at 77 Vandenburgh Avenue, Troy, NY 12180, USA.
What nearby places can I visit around Wendy's on Vandenburgh Avenue?
Nearby places include T.J. Maxx for shopping and Rite Aid pharmacy for convenience items. You might visit these before or after enjoying a meal at Wendy's.
Are there any urgent care or health facilities near Wendy's in Troy?
Yes, nearby health facilities include South Troy Health and OnCall Center and St. Peter's Urgent Care - Troy, offering emergency and family health services.
I need to withdraw cash near Wendy's — are there ATMs nearby?
Yes, there are nearby ATMs such as Citizens ATM and The Exchange Network for your convenience.
Does Wendy's in Troy offer online ordering and a mobile app?
Yes, you can order through Wendy's mobile app or online at order.wendys.com for pickup, delivery, or dine-in service.