Taco Bell

3.3
989 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 60 Vandenburgh Ave. in Troy. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
60 Vandenburgh Ave., Troy, NY
12180, United States

Hours

Reviews

3.3
989 reviews
5 stars
329
4 stars
222
3 stars
124
2 stars
66
1 star
248

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, with many experiences of long wait times and incorrect orders.

Staffing Issues

Many reviews highlighted chronic understaffing, leading to delays and poor service, particularly during peak hours.

Food Quality

Customers frequently complained about cold food, incorrect orders, and poor food preparation, indicating a lack of quality control.

Operational Problems

The location often closed early, refused to take orders, or claimed to be out of stock on various items, frustrating many customers.

Positive Experiences

A few customers noted positive experiences with food quality and service, particularly during less busy times.
  • OS
    Obliteration Station
    6 days ago
    1.0
    all Taco Bells from here on out in the nearest Future of lost my business bad food pricing bad food quality bad customer service crappy attitude when employee in the restaurant and dining area are never clean and taken care of and they are very bad at taking care of and read and receipts on mobile order for take out or pick up from other online delivery apps Taco Bell sucks
  • EC
    Elijah Corey
    Nov 25, 2025
    1.0
    These guys literally just refuse to take orders if they dont feel like it. All I tried to order was a simple taco box with regular hard tacos and 2 drinks and they kept marking everything as "out of stock" so that way the system wouldnt see them canceling the order for no reason. Just lazy
  • JJ
    James Gallagher Jr
    Nov 23, 2025
    5.0
    Lemme just say, this staff was looking out for me. Had a not so great experience at another location, never mentioned it to this staff, but they took customer service to the next level. Looked out for me in ensuring I had the sauces I needed, and threw a couple coupons my way too. Going forward I'll drive the few extra minutes compared to the other location as this spot knows what is up!
  • MG
    Matt G
    Nov 1, 2025
    1.0
    They recently did a renovation on this location. I was hopeful that better service would come with the improved facade. It didn't. My most recent experience was only a few days ago. I ordered online around 10:30 AM. I arrived to find no one there despite an opening time of 9:00 AM. This particular store is awful and it doesn't seem that it will ever improve. The "owner" continually replies saying things like "this is unacceptable," yet things have remained the same here for a couple of years. Do yourself a favor and DON'T GO HERE.
  • FS
    Fizah Shahid
    Oct 20, 2025
    1.0
    I’m genuinely appalled by what I witnessed tonight at this Taco Bell location. I rolled up to the drive-thru couple hours ago only to find out that there was literally one single employee running the entire store. Yes, you heard that right: one person doing absolutely everything from the kitchen to the dishes to trying to manage customer service. He declined service because it was just him. This is not just inconvenient—it’s downright unfair and frankly feels like employee mistreatment, and dangerous. How can a major chain allow a single worker to be stranded like this, unable to even serve customers because they’re juggling every single task alone? It’s beyond ridiculous. I’m writing this review not just to express how disappointed I am as a customer who couldn’t get service, but to shout loudly that this is a serious management and staffing failure. Nobody should have to do the job of an entire team alone, and it’s outrageous that corporate or management hasn’t addressed this. I strongly urge whoever is in charge—whether it’s HR or upper management—to take immediate action. This is how you burn out good employees and ruin customer experiences. Let’s do better for the people who work here and for those of us who just want a meal without feeling like we’re watching a labor crisis unfold.

Frequently Asked Questions About Taco Bell

What are the regular operating hours for Taco Bell at 60 Vandenburgh Ave, Troy?

Taco Bell is open daily from 9:00 AM to 1:00 AM, with extended hours until 2:00 AM on Fridays and Saturdays.

Does this Taco Bell location offer a drive-through service?

Yes, there is a drive-through available with hours matching the restaurant's operating times.