Taco Bell

2.5
537 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 720 Hoosick Road in Troy. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
720 Hoosick Road, Troy, NY
12180, United States

Hours

Reviews

2.5
537 reviews
5 stars
132
4 stars
63
3 stars
32
2 stars
32
1 star
278

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently reported rude staff, poor service, and long wait times, often exceeding 30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Cleanliness

Several customers noted unsanitary conditions, including dirty kitchens and sticky floors.

Staffing Issues

Frequent mentions of being understaffed, leading to slow service and inability to fulfill orders.

Food Quality

Mixed reviews on food quality, with some customers receiving cold or poorly prepared items.
  • DP
    dyl pickle
    Jan 4, 2026
    1.0
    Genuinely have no idea how this place is still open. I have now four separate times pulled up to the drive through and been told flat out that “they’re not serving food at the moment”. The one other time I went they were supposedly out of everything on the menu.. not to mention I had to wait like 5 minutes parked at the drive through just to hear that. I’ve seen the employees just hanging out talking outside while telling customers they aren’t taking orders. It’s honestly a mess… I still have yet to get food from this location after a year and a half of living here.
  • DF
    Dontay Folkes
    Dec 28, 2025
    1.0
    Don’t ever go to this place. Should be zero stars. Rude staff dirty kitchen terrible service.
  • EK
    E K
    Dec 23, 2025
    1.0
    If I could give 0 stars I would this would be the second time my order was canceled by the taco bell employees saying they don't have to do them and I have seen it in person too the last time I went in I wanted 30 minutes for food when I was the only person as I waited they turned down 8 doordasher and as you watch them make food there touching there phones faces and hair with glove on then rigth back to the food anytime you order here it's always wrong cold or over cooked I only went here cause I'm 2 minutes from it but there is so many better places to eat around her. I will not be coming back
  • TV
    Traevon Vautrin
    Dec 20, 2025
    1.0
    I waited 49 minutes for a burrito there was a total of 8 workers that I could see 3 were on there phones watching movies 1 took 4 bathroom breaks in the span of 5 minutes and that same employee ordered 3 12 packs of tacos making other people make them and others were just standing there and I watched them throw out over 10 burritos that took them 30 minutes to make then they closed the lobby and then later closed the drive through there was absolutely no one in the drive through and only 2 people in the lobby and it was still taking them 30 minutes do not ever go here
  • MK
    Mike kasmier
    Dec 19, 2025
    1.0
    Why be open till 1 am if you stop taking orders before that. Showed up at 12:45 they had their coats on the counter ready to leave and told me they were done taking orders for the night.

Frequently Asked Questions About Taco Bell

What are the drive-through hours for Taco Bell at 720 Hoosick Road, Troy?

The drive-through is open daily from 9:00 AM to 1:00 AM.

Does this Taco Bell location offer delivery services?

Yes, they offer delivery, same-day delivery, and no-contact delivery services.