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Taco Bell

2.5
(543 reviews)

Business Details

720 Hoosick Road, Troy, NY
12180, United States
(518) 326-0248

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 720 Hoosick Road in Troy. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
720 Hoosick Road, Troy, NY
12180, United States

Hours

Reviews

2.5
543 reviews
5 stars
135
4 stars
63
3 stars
32
2 stars
31
1 star
282

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, with some waiting over an hour for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Staff Attitude

Numerous customers described staff as rude and unhelpful, contributing to a negative dining experience.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty kitchens and sticky floors.

Availability of Menu Items

Customers frequently noted that the restaurant was out of key menu items, leading to frustration and dissatisfaction.
  • JF
    Joshua Frament
    1 day ago
    5.0
    When I'm struggling I order a lot of Taco Bell for delivery from the app. I swear that by now they recognize my name up there because the order is always right, including sauces! The few issues I've had have been DSP side, and that includes the few visits I've had in person; Staff hooked myself and my at the time partner up when they didn't have something we had order, and that's what I usually find here. Keep the Diablo sauce and Baja Blast flowing!
  • LL
    le
    Feb 26, 2026
    5.0
    i wrote a review about this location about a year ago and it wasn’t as good, i’m not sure if this location got new staff or something but the food is sooo good and the quality too good. they pack my food up nicely, i dont ever come to the store i mostly order on doordash my name is “i love my bf” , whoever made my order 2/26/26 at 10:53 i love you and it was so good. thank you for labeling which one was which, me and my bf appreciated it. id add a photo but we devoured it, the whole staff honestly needs a raise🥹
  • ZL
    Zay Lewis
    Feb 16, 2026
    1.0
    The worst fast food experience by far. I placed an order on Uber Eats, and for some reason my order was canceled twice. I called the store and they said there was nothing they could do and I had to contact Uber. So I did, and resubmitted my order. And as you can see in the pictures, this wasn’t even CLOSE to what I ordered. For clarification the only part of my order o received was my burrito and Dorito taco, i did not get the chips, the baja blast, or the cantina tacos. After waiting an hour I would have rather gone to any other place. At least there I can get what I ordered!
  • RK
    Rhea Kothur
    Feb 13, 2026
    1.0
    The wait was absolutely egregious. The restaurant was barely full, but we received an order placed at 12:35 at 1:26 - almost an HOUR later. Additionally, the service was AWFUL. I walked up to the mobile order pickup section a few times to see if my order was fulfilled, and woman working at the front reprimanded me EVERY. SINGLE. TIME. For an establishment that claims to be “fast” food, I am incredibly disappointed with my experience at this franchise location. Do better, and hire better.
  • SM
    Shawn Massey
    Jan 28, 2026
    1.0
    So I just ordered food from this restaurant though DoorDash and the restaurant canceled my order saying they can’t fulfill my order this is crazy

Brand Certified Facts from Taco Bell

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Certified March 01, 2026Yext Knowledge Graph
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