Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Troy, NY. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 120 Hoosick St for the ultimate SONIC experience!
Location
Hours
Reviews
3.3
1,247 reviews
5 stars
420
4 stars
241
3 stars
183
2 stars
111
1 star
292
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, especially during night shifts, with long wait times for both drive-thru and mobile orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor food quality, leading to customer dissatisfaction.
Staff Performance
While some employees received praise for their friendliness and helpfulness, others were criticized for unprofessional behavior and poor customer service.
Food Quality
The food quality was inconsistent, with several customers noting that items were overcooked, cold, or not prepared as requested.
Cleanliness
Multiple reviews mentioned unsanitary conditions at the location, including dirty dining areas and bathrooms.
- CWChina WeekesJan 3, 20262.0Way too long wait every time in drive thru and they are never busy enough for such a wait
- ZZZachDec 28, 20251.0The bathrooms were disgusting. The floors were slippery. Food was disgusting.
- TWTheTruly WarpedOneDec 28, 20251.0This is hands down the worst Sonic I've been to in 23 years of going to Sonic. First get the order wrong then when I point out to you that it's wrong argue with me about it.
- MBMarc BigioDec 27, 20251.0This place reeks of bad management. The employees are mostly nice, nothing spectacular. The food? Terrible. It’s 11:30PM, all I want is a corn dog. All you have to do is drop it in the fryer. The corn dog I received looked like it was fried for hours, many hours ago, and then they had Jack Frost sit on it for half a day. Burnt, cold, hard, begging to be thrown out. Just put the dog in the fryer.
- DBDuane Gleason elevated state of beingDec 16, 20253.0Out of three visits only one was I promptly waited on. On two occasions I left without ordering.