Panera Bread

4.0
451 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains
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Business Details

16 N Greenbush Rd, Troy, NY
12180, United States
(518) 244-4104
https://www.panerabread.com/en-us/cafe/locations/ny/troy/16-n-greenbush-rd
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About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Troy is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
16 N Greenbush Rd, Troy, NY
12180, United States

Hours

Reviews

4.0
451 reviews
5 stars
236
4 stars
98
3 stars
46
2 stars
26
1 star
45

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times for food, with some experiencing delays of over an hour.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Customer Service

Positive feedback on staff friendliness and helpfulness, with some standout experiences noted.

Food Quality

Mixed reviews on food quality, with some items praised while others were criticized for being overpriced or poorly executed.

Cleanliness

Generally positive remarks about cleanliness, though some reviews mentioned issues with the dining area and restrooms.
  • JD
    Joseph Deleo
    Nov 9, 2025
    2.0
    Hour wait for food, I feel bad for the workers the def need some help here. Granted it was super busy but still very slow
  • BG
    Bella Gus
    Nov 1, 2025
    5.0
    Personal opinion.. Panera is always delicious 😍. Just picked up an order and it was ready right on time, staff were friendly and the breakfast croissant sandwich was scrumptious. Also ordered a pick two for later (salad/sandwich combo) and some bakery items that I can't wait to dive into. For weekend take-out, panera is my preferred go-to! On the healthier side, quality food that tastes great and the prices are still reasonable!
  • QN
    quswan nobles
    Oct 4, 2025
    1.0
    This Panera is a joke! Takes a hour for your order every time ! Needs new management
  • MN
    Marlene Navarro
    Sep 5, 2025
    5.0
    Just picked up a catering order for bagels, cream cheese and coffee and the service was great! She explained everything by that was in the bag and offered to help carry it to my car.
  • DC
    Damond Coates
    Aug 5, 2025
    5.0
    My family and I are visiting New England and we loved our experience at the Troy New York location. The manager Kevin could tell we weren't very familiar with the menu but he patiently walked us through our entire order. Truly excellent all the way around and I will definitely tell folks traveling this way to check this location out. Really pleased!
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Frequently Asked Questions About Panera Bread

Does Panera Bread in Troy accept reservations?

No, Panera Bread does not accept reservations at this location.

What are the opening hours of Panera Bread Troy?

Panera Bread Troy is open Monday to Friday from 6:00 AM to 9:00 PM, and on Saturday and Sunday from 8:00 AM to 8:00 PM.