McDonald's

3.2
939 reviews
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Business Details

780 Hoosick Rd, Troy, NY
12180, United States
(518) 279-0601
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
780 Hoosick Rd, Troy, NY
12180, United States

Hours

Reviews

3.2
939 reviews
5 stars
254
4 stars
186
3 stars
176
2 stars
113
1 star
210

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with customers feeling ignored or mistreated.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor handling of complaints.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, undercooked, or improperly prepared items.

Service Speed

Several reviews mentioned slow service, particularly in the drive-thru, leading to long wait times.

Cleanliness

While some customers praised the cleanliness of the location, others noted issues such as flies and unsanitary conditions.
  • GG
    Greensburg
    Nov 13, 2025
    1.0
    Bad quality and service
  • TG
    The Makeover Guru
    Oct 14, 2025
    1.0
    Rude. They never honor their own app’s point system and yelled when I asked about asking to use it
  • CR
    Chris Roland
    Sep 27, 2025
    1.0
    They don’t bother to mix their McFlurries like they are supposed to, so I won’t bother to buy one again. Also pot holes all over the drive-thru
  • EC
    Eithen Clauson
    Sep 14, 2025
    1.0
    I walked into this location to pick up a doordash order while waiting for the doordash order. I was ignored by the person on front counter young black female with brace in her head acted as if I was the worst part of her day instead of asking me. Could she help me in any way as I stood there staring trying to get her attention. She made fun of my presents with another employee who stood drive-thru instead of asking me if they can help me. She aggressively approached me and said to me what are you going to do? Order or stand there and stay. I said to her that I was waiting for a doordash order that has been sitting there waiting for someone to pick it up. I was the doordash driver. I was supposed to pick it up but because she was being ignorant instead of doing her job and putting the order where it belong, she held it behind the counter and attacked me verbally. I think she should be dismissed of her duties due to her action towards guest and other customers. If this is not taken care of I will take care of it myself
  • LL
    Lisa
    Sep 1, 2025
    1.0
    Ordered the new Buffalo Bills mafia box paid for it drove up received a plain McDonald’s advertisement box asked for it said it was inside when I pulled away. The only thing that was inside was the food not the actual Buffalo Bills mafia box. Very disappointing and to make it worse when you ask, and then they lie
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 780 Hoosick Rd, Troy?

McDonald's is open 24 hours from Monday to Saturday, and on Sunday from 7:00 AM to 11:00 PM.

When is the delivery service available at this McDonald's location?

Delivery is available daily from 6:00 AM to 9:45 PM, except Sunday it starts at 7:00 AM and closes at 9:45 PM.