McDonald's

3.2
1958 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
170 Hoosick Street, Troy, NY
12180, United States

Hours

Reviews

3.2
1,958 reviews
5 stars
562
4 stars
362
3 stars
382
2 stars
201
1 star
451

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff interactions, particularly in the drive-thru.

Cleanliness

Several reviews mentioned that the location was dirty, with unsanitary conditions in the dining area and bathrooms.

Mobile Ordering Problems

Many customers experienced issues with mobile orders, including orders not being recognized, items missing, and confusion at the drive-thru.

Inconsistent Hours

Customers expressed frustration over inconsistent operating hours, particularly regarding late-night service and locked doors.

Food Quality

While some customers found the food acceptable, others reported issues with stale items and incorrect orders.
  • VS
    Viridis Sagitta
    5 days ago
    1.0
    I will never go to this McDonalds again. I'm a local and I don't own a car, so when I need food in a pinch, I walk here. I can count on both hands the number of times in just this past year that I have walked there during peak dinner time and they have had the dining room closed for no apparent reason, and only the drive-thru open. I regularly have to send my order back for corrections. And the dining room is constantly atrocious. I have gone there for dinner and found stains all over the tables from breakfast and lunch (i.e. hashbrown crumbs, egg bits, bacon bits, syrup). I have gone there for breakfast and found stains all over the tables from the night before (i.e. ketchup, mustard, lettuce bits, tomato bits). I used to come here for convenience, but this place is an absolute dump.
  • GB
    Grayson Bueford
    Jan 1, 2026
    5.0
    I love the place the food was excellent I recommend highly you should go here you may not like it but I love it best McDonalds I ever been to
  • TL
    TINA LAFERRIERE
    Dec 22, 2025
    1.0
    Used mobile app to order been sitting in drive thru lane for 12 minutes only 1 cars order has been taken in all that time. Ridiculous
  • MH
    Michael Hall
    Dec 18, 2025
    1.0
    This location locks there doors so you can only order from the drive through. No dinning in or face to face service.
  • OV
    Owen Virgilio
    Dec 5, 2025
    1.0
    Ordered through the mobile app and waited 15 minutes in the drive thru to even get to the window. Once at the window the staff claimed they did not have my mobile order on their system. I showed my receipt including the paid for items and asked for my money back if they would not make the food. Two separate staff members raised their voices at me and said they had nothing to do with the app and would not make the food either. I asked how to resolve this and get my money back and both staff members continued raising their voices and telling me to pull away as there is already a line and neither staff member would answer my question or provide a solution. Maybe don’t make it common practice to yell at customers not yelling at you and if the system is that broken don’t offer mobile orders in the first place.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24/7 every day of the week, including Monday through Sunday.

Does this McDonald's offer delivery services?

Yes, delivery is available 24/7 with options including curbside pickup, same-day delivery, and no-contact delivery.