Brand Certified
McDonald's
3.2(1978 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
170 Hoosick Street, Troy, NY
12180, United States
Certified by McDonald's • Mar 01, 2026
(518) 266-1215
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.2
1,978 reviews
5 stars
564
4 stars
367
3 stars
383
2 stars
204
1 star
460
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unhelpful staff, with many experiences of long wait times and incorrect orders.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and unsanitary conditions noted by several customers.
Order Accuracy
Many reviews highlighted issues with missing items and incorrect orders, leading to significant customer dissatisfaction.
Drive-Thru Issues
Customers experienced long wait times and confusion at the drive-thru, with some reporting that their orders were not taken in a timely manner.
Management Response
Some customers noted positive interactions with management, indicating that there are efforts to address issues, but overall experiences remain negative.
- AHAmar HFeb 24, 20261.0Placed an order at this restaurant show the mobile app sitting in the drive-through 10 minutes waiting wasting my time. Try to cancel my order could not go to McDonald’s these days. It’s waste of money and time recommend going somewhere else and spend your money. Also person who was at the drive-through was very rude no greetings. Nothing like that taking my business somewhere else.
- ZOZaida OrozcoFeb 20, 20262.0Someone needs to call me back and resolve the repeated issues I have every time I order uber eats and never get everything in the bag! None of my sauces were in the bag and the bag was sealed, so it was not uber eats. I want my refund back or someone drop off all my missing items. This isn't customer service satisfaction!
- CMChadd MartinFeb 18, 20261.0Everytine I oder from this location they mess up the order or something is missing never fails this is ridiculous. Called and the n person that answered was rude acted like it was a bother to hear a customer out and refused to rectify the problem. Never will I ever order from this location again me or my family worst location in troy.
- KSKalia SmithFeb 14, 20261.0I ordered no pickles on my quarter pounder because I’m allergic, they did not listen to instructions on the order and put numerous pickles on. I also paid for whipped cream on an iced coffee which they did not do either. *health hazard*
- KCKyle CurtisFeb 14, 20261.0I waited at the drive-thru for 15 minutes with no response. The person taking my order was rude and impatient, rushing me to pick my items. I got to the window and they had taken my order wrong and refused to correct it. When we got home, our 6-piece nugget had only 4 in it. Terrible service.
Frequently Asked Questions About McDonald's
What are the operating hours of this McDonald's location?
This McDonald's is open 24/7 every day of the week, including Monday through Sunday.
Does this McDonald's offer delivery services?
Yes, delivery is available 24/7 with options including curbside pickup, same-day delivery, and no-contact delivery.
Can I use the drive-thru at this McDonald's and when is it available?
Yes, the drive-thru is open 24/7 every day for your convenience.
What payment options are accepted at this McDonald's?
Payments can be made using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a mobile app to order from this McDonald's?
Yes, you can order using the McDonald's app available on Apple App Store and Google Play Store.
What services are offered at this McDonald's?
The location offers drive-thru, McDelivery, mobile offers, mobile ordering, gift cards, and free WiFi.
Where is this McDonald's located?
It is located at 170 Hoosick Street, Troy, NY 12180, United States.
Are there any nearby transit or convenience points that could help me find this McDonald's?
Yes, nearby places include the Hess Express gas station and Speedway convenience store, which can serve as landmarks to easily locate the McDonald's.
What nearby dining options are available around this McDonald's?
Nearby dining options include Friendly's American restaurant and ice cream shop, Domino's Pizza, Naan Kebab Troy, Little Caesars Pizza, and Subway.
Are there any nearby retail or shopping spots worth visiting when at this McDonald's?
Yes, nearby retail places include Rainbow Shops for clothing, Rent-A-Center for travel and retail, and Crescent Furniture and Mattress store.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
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