Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Troy, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Staff Attitude
Numerous reviews highlighted rude and unprofessional behavior from staff, impacting the overall customer experience.
Service Speed
Customers frequently mentioned long wait times and slow service, particularly during busy hours.
Hygiene Concerns
Some customers expressed concerns about cleanliness and food safety, including reports of hair in food and unsanitary practices.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, indicating that there are positive experiences to be had.
JF
Jacki Ford
Feb 14, 2026
1.0
Ordered a bacon sandwich on an English muffin. I got a sandwich on a croissant. I drove back with the wrong sandwich and ha them make what I ordered. I get home and they again gave the wrong sandwich. I call the store 5 times and nobody picks up once!!! I'm going to dispute this wrong order on my debit card!
PM
PJ Moss
Feb 7, 2026
1.0
Everytime we go here they are VERY RUDE mess up on the order a drink. I order a strawberry dragon refresher. All they gave me was oat milk. Went back three the drive thru and gave use a attitude then told us because we ordered it with light ice we get less concentrate. Like really?!?! Then they lady at the drive thru came to the window and started yelling and using her hand like we were her kids. Will NOT be going back. She need to be fired
AS
Ammar Salih
Dec 3, 2025
1.0
they always don't have donuts 😒i don't know . What they sell? 🤣🤣🤣🤣
BZ
Braiden Zadlock
Nov 21, 2025
2.0
I went there for a long trip in the morning I ordered 3 chocolate frosted doughnuts with sprinkles,2 bacon egg and cheese wake up wraps and 2 hash-browns. I got my order and had received not only an attitude but 3 strawberry frosted doughnuts with sprinkles, 1 wake up wrap and 2 hash-browns. This is not the first time this has happened, still grateful for my food but still not the point.
LH
LAMIS HAMZA
Nov 15, 2025
1.0
Kids who work there need t know coustmer service is part of their job every time I go there I regret it ,
Went there after a while new staff are way nice and they make drinks in the right way thank you 🤍🙏🏼
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