Dunkin'

3.9
555 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Troy, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
202 Hoosick St, Troy, NY
12180, United States

Hours

Reviews

3.9
555 reviews
5 stars
266
4 stars
122
3 stars
63
2 stars
34
1 star
70

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and inattentive staff, with many experiencing incorrect orders and long wait times.

Order Accuracy

Frequent complaints about orders being wrong or incomplete, with several customers noting that their requests were ignored or mishandled.

Hygiene Concerns

Some customers expressed concerns about cleanliness and food safety, citing issues like food being handled improperly and unsanitary conditions.

Positive Experiences

A few customers praised specific staff members for their friendly service and efficiency, indicating that there are instances of good service amidst the overall negative feedback.
  • BZ
    Braiden Zadlock
    Nov 21, 2025
    2.0
    I went there for a long trip in the morning I ordered 3 chocolate frosted doughnuts with sprinkles,2 bacon egg and cheese wake up wraps and 2 hash-browns. I got my order and had received not only an attitude but 3 strawberry frosted doughnuts with sprinkles, 1 wake up wrap and 2 hash-browns. This is not the first time this has happened, still grateful for my food but still not the point.
  • LH
    LAMIS HAMZA
    Nov 15, 2025
    1.0
    Kids who work there need t know coustmer service is part of their job every time I go there I regret it , Went there after a while new staff are way nice and they make drinks in the right way thank you 🤍🙏🏼
  • MM
    Mae
    Nov 4, 2025
    1.0
    As someone who has worked food service, I can say its stressful, but its ultimately not hard to do things right. It is arguable easier to follow the recipes and processes set forward by management. Unfortunately, some franchises are run worse than others. And this is by far the worst dunkin in the area. The morning staff are rude, never get orders right, are arduously slow with creating even the easiest orders, and make fun of you to your face when you ask them to make it right. The manager and owner of this dunkin should feel ashamed that this is the best they can do.
  • LH
    Lakishia Holley
    Oct 24, 2025
    1.0
    Drive through. Ordered munchkins but they were sold out of donuts and other menu items and couldn't replace my order with another item.
  • JN
    jani ‘navaeh
    Oct 22, 2025
    1.0
    THE FOOD IS SMACK THE AREA IS TEA BUT THIS ONE WORKER RUDE how do i tell you they get very rude and mean

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Troy, NY?

Dunkin' in Troy, NY is open daily from 5:00 AM to 8:00 PM.

What types of meals does Dunkin' serve?

Dunkin' serves breakfast, lunch, and brunch.