Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Troy, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customer experiences with service quality are mixed, with some praising friendly staff and quick service, while others report rude behavior and incorrect orders.
Order Accuracy
Many customers express frustration over incorrect orders, with frequent complaints about missing items and wrong drinks.
Cleanliness
The cleanliness of the location is generally appreciated, although some reviews mention issues with cleanliness and disorganization.
Product Quality
While some customers enjoy the food and drinks, others report dissatisfaction with the quality, including cold drinks and poorly made food.
Staff Attitude
Staff attitude varies significantly; some customers highlight friendly and accommodating service, while others report rudeness and indifference.
RM
Rebecca McKinley
Oct 29, 2025
1.0
Extremely lazy workers. Anytime you add an espresso shot to your drink order they will be too lazy to put it in and think you will not notice. This has happened multiple times. If we’re paying more money to add espresso, please just do your job and take the extra thirty seconds to do it. It’s not that hard.
SP
Susan Pitman
Oct 18, 2025
5.0
Super friendly staff. Nice and clean location. Order came out correctly. Will come back again.
LL
LC
Aug 31, 2025
1.0
Horrible drink. Ice cold, cup only half full. Asked if my order was correct, drive though attendant could not have been nicer. She apologized and offer to make a new one. I popped into store to get the new drink. They gave me the same one! Cold, half of cup.
Only 2 other customers, don't busy.
Never going back.
SO
sonya O
Jun 6, 2025
5.0
Staff was friendly.
JS
Jaime Seaton
Dec 4, 2022
3.0
Normally pretty decent but this is what I recieved today. Gross. Imagine handing this out to someone smh 🤦