Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Troy, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
427 reviews
5 stars
185
4 stars
69
3 stars
53
2 stars
26
1 star
94
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, incorrect orders, and unhelpful staff, leading to frustration and dissatisfaction.
Cleanliness Concerns
Multiple reviews highlighted issues with cleanliness, including dirty bathrooms and overall unkempt conditions in the store.
Staff Attitude
Several customers noted rude or unprofessional behavior from employees, contributing to a negative experience.
Product Quality
While some customers enjoyed the food and drinks, there were numerous complaints about incorrect orders and poor quality items.
Accessibility Problems
Customers expressed frustration over the lack of restroom access and the closure of the dining area, impacting their overall experience.
- GOGrace OyamaNov 30, 20251.0😞i placed a mobile order for like 50 munchkins a hour and a half before picking up and when i went they didn’t have a singular donut hole 😔 i was sad and the cashier guy said i should get a refund and i asked how and he said he had no idea and he grabbed the manager (?) and she also did not know. so i contacted customer service for dunkin over a week ago and they haven’t responded . they stole $30 from me and i am broke and skinny now
- TFTimothy J FormanNov 15, 20251.0Took my dad for a walk in downtown you. He has dimensia and I push him in a wheel chair. He grew up in Troy. Anyways he has to go to the bathroom. I bring him in and am going to get something cause it feels funny not. I get to the counter and they would not allow my dad to use the restroom. I'm pretty sure if your surviving food you have to have facilities. I tried reasoning with the clerks. Would not budge. Really sad. Jack in the box would have let him. We are up the road eating at the Greek place. I guess I should thank them. This is much better.
- GTGood Eats (Traveler)Oct 22, 20255.0Yesterday I went to Dunkin and someone convinced me to get the Sabrina daydreaming strawberry drink and it wasn’t my cup of tea. I love the foam on the top but the actual drink tasted like a water down strawberry Creamsicle, but hey to each is own . thank you for the amazing service and the cleanliness of the Dunkin , you guys are amazing
- ASAditi SundharOct 20, 20251.0terrible service! we ordered 4 drinks and the lady working at the time only gave us 3, we had to repeatedly ask for the 4th. asked for a medium drink and gave me a small black coffee, but charged me for the medium drink with customizations. very disappointed and will not be returning any time soon
- CLChristopher LentakisOct 3, 20251.0No restrooms available to customers, they take forever to make hot sandwiches, they must give priority to drive thru and online order customers first, worst Dunkin donuts ever.
Frequently Asked Questions About Dunkin'
What is Dunkin' known for at the Troy, NY location?
Dunkin' in Troy, NY is known as America's favorite all-day stop for coffee, espresso, breakfast sandwiches, and donuts. They offer over 50 varieties of donuts and a wide range of premium beverages.
What are the hours of operation for Dunkin' at 65 Congress St?
Dunkin' at 65 Congress St in Troy, NY is open daily from 5:00 AM to 7:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers delivery and curbside pickup services for customer convenience.
Can I order ahead using a mobile app for this Dunkin' store?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android platforms for a fast grab-and-go experience.
What seasonal drinks are available during the holiday season at this Dunkin'?
During the holiday season, this Dunkin' offers the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and a Berry Sangria Refresher.
Does this Dunkin' location have a drive-thru?
Yes, this Dunkin' location features a drive-thru for convenient service.
Is Wi-Fi available at this Dunkin' location?
Yes, free Wi-Fi is available at this Dunkin' store in Troy, NY.
What nearby coffee and food establishments can customers visit around Dunkin' at 65 Congress St?
Nearby, customers can find Bruegger's Bagels for bakery items and coffee, as well as another Dunkin Donuts location for more coffee and donuts. These spots are great for exploring different breakfast options around Troy.
Are there any nearby bookstores or places to relax after visiting Dunkin'?
Yes, Moss Books & Other Provisions, a bookstore and comic book store, is nearby. Customers can visit to enjoy browsing books and print media after their Dunkin' visit.
What nearby services or attractions could enhance a visit to Dunkin' in Troy?
Close to Dunkin', you can find Flower World for gifts and flowers, the Troy Quick Shoe Repairing for shoe services, and the Every1 Center, a rehabilitation center, making it convenient to combine errands or leisure visits in one trip.