Brand Certified
Dunkin'
3.8(214 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
849 Second Ave, Troy, NY
12182, United States
Certified by Dunkin' • Mar 01, 2026
(518) 237-6960
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Troy, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.8
214 reviews
5 stars
110
4 stars
28
3 stars
34
2 stars
15
1 star
27
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service quality, with some praising friendly staff while others experienced rudeness and order mistakes.
Order Accuracy
Many reviews highlighted frequent issues with incorrect orders, particularly with drinks and food items.
Cleanliness and Atmosphere
The store is generally noted for being clean and having a pleasant atmosphere, although some customers mentioned issues with pests.
Speed of Service
There are complaints about slow service, especially during busy times, with some customers waiting excessively in drive-thru and lobby.
Staff Attitude
While some customers appreciated the friendly demeanor of the staff, others reported negative interactions, particularly with management.
- RJRobert JonesNov 29, 20251.0They rush you out and don’t give you what you order I ordered 8 hash browns and a egg croissant and two coffees I got one hash, brown and egg croissant
- DBDelmer BlanchardNov 26, 20255.0The service was excellent and the facility was very clean. The service was expedient. The staff has changed since the last time I was here definitely seems much more organized.
- SSSamantha StropeNov 21, 20251.0Crazy how almost every time I get a Carmel latte I say I’m allergic to cinnamon please don’t put it they do every time! Then I tried to call to let them know and they neverrrrrr answer the phone!
- EFEric FosterNov 5, 20255.0I will say I have been coming to this store for a few months and read the reviews before writing this. The manager"V" is a kind, caring person who has been nothing but great since coming here. The rest of the staff has always been great too. I appreciate everyone in here. I feel bad the public posting some pretty stupid reviews about this place is unfair based on quality people working here trying to support themselves and families. * It does take longer somedays than others. Take into account there aren't alot of stores in that area. Also times are busier than others. Some reviewers don't get it. * If a store is out of something it is waiting for a delivery (beyond staffs control in most cases). Some reviewers don't get it. * The person complaining about the manager is foolish and a local guide. I wish small businesses could rate you as a customer like Uber I am sure in many cases your would be rated a 1 star based on this review. . Why is your profile locked? Let's see the rest of your angry reviews. In general folks the staff is great here and does a great job. I can say this i have been to many dunks and the team treats customers like me (Only a few months) with kindness and respect. Keep doing a great job. If you don't like it reviewers go to Starbucks.
- KMKathleen MillerNov 5, 20255.0Girls are always nice & friendly . Nice atmosphere & always very clean
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 849 Second Ave, Troy, NY?
Dunkin' is open daily from 5:00 AM to 8:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both curbside pickup and delivery services.
What holiday drinks and treats are currently available at Dunkin'?
You can try the new Cookie Butter Cloud Latte, the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher this holiday season.
Is there a drive-thru available at the Dunkin' in Troy, NY?
Yes, this Dunkin' location offers a drive-thru for your convenience.
What kinds of food and beverages does Dunkin' specialize in?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Can I order Dunkin' products ahead of time using a mobile app?
Yes, you can order ahead with the Dunkin’ mobile app for a fast grab and go experience.
Does Dunkin' at this location provide free Wi-Fi and accept credit/debit cards?
Yes, this Dunkin' offers free Wi-Fi and accepts both credit and debit card payments.
What are some nearby dining options around Dunkin' at 849 Second Ave?
Nearby dining options include Subway for sandwiches, New Beijing Chinese Restaurant for Chinese cuisine, Burger King for fast food, and Pizza Hut for pizza.
Are there any nearby pharmacies or convenience stores close to Dunkin'?
Yes, Rite Aid and Walgreens are nearby and provide pharmacy and convenience store services.
What other services can I find near Dunkin' in Troy, NY?
Nearby services include nail and beauty salons like Lansingburgh Nails and Spa, financial services at H&R Block, mobile phone stores such as Cricket Wireless, and grocery stores like Price Chopper.
Brand Certified Facts from Dunkin'
This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website