Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Troy, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
211 reviews
5 stars
108
4 stars
28
3 stars
34
2 stars
15
1 star
26
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Feedback on staff is mixed; while many customers praise their friendliness and kindness, others report rude behavior and poor service from certain employees.
Order Accuracy
Numerous customers express frustration with incorrect orders, particularly with drinks and food items, indicating a lack of consistency in order preparation.
Service Speed
Customers frequently mention slow service, especially during busy times, with long wait times reported in both drive-thru and in-store experiences.
Cleanliness and Atmosphere
Many reviews highlight the cleanliness of the store and a pleasant atmosphere, contributing positively to the overall customer experience.
Product Quality
While some customers appreciate the quality of coffee and donuts, others report stale products and issues with drink preparation.
- SSSamantha Strope3 days ago1.0Crazy how almost every time I get a Carmel latte I say I’m allergic to cinnamon please don’t put it they do every time! Then I tried to call to let them know and they neverrrrrr answer the phone!
- EFEric FosterNov 5, 20255.0I will say I have been coming to this store for a few months and read the reviews before writing this. The manager"V" is a kind, caring person who has been nothing but great since coming here. The rest of the staff has always been great too. I appreciate everyone in here. I feel bad the public posting some pretty stupid reviews about this place is unfair based on quality people working here trying to support themselves and families. * It does take longer somedays than others. Take into account there aren't alot of stores in that area. Also times are busier than others. Some reviewers don't get it. * If a store is out of something it is waiting for a delivery (beyond staffs control in most cases). Some reviewers don't get it. * The person complaining about the manager is foolish and a local guide. I wish small businesses could rate you as a customer like Uber I am sure in many cases your would be rated a 1 star based on this review. . Why is your profile locked? Let's see the rest of your angry reviews. In general folks the staff is great here and does a great job. I can say this i have been to many dunks and the team treats customers like me (Only a few months) with kindness and respect. Keep doing a great job. If you don't like it reviewers go to Starbucks.
- KMKathleen MillerNov 5, 20255.0Girls are always nice & friendly . Nice atmosphere & always very clean
- KBkenneth BillingsOct 16, 20251.0I’m not sure what the problem is with all Dunkin donuts locations preventing customers from using Public restrooms that were built and provided for customer use. If the establishment doesn’t want the public to use the restrooms, then the establishment should remove the restrooms, or at minimum place proper signage indicating that their public bathrooms are not meant for public use. In addition, the woman that claims she “runs” the store and it’s her store is rude, obnoxious, using foul language, with customers. She should NOT be in customer service role. Worst service in 50 years of living. In addition, this employee called the cops claiming I threatened her. Which is far from the truth and an absolute lie. She’s not bright because there’s cameras everywhere to prove the interaction. Poor character to boot. She threatened to “ban” me from the establishment for making this review. I hope I get banned. I need the name and number of the GM or Owner.
- MKMartha KratzAug 26, 20253.0Everything was fine there except that today there was a swarm of yellow jackets zipping around even by the drive thru order kiosk. They had been keeping that under control by Spraying down that area and the pick up window. I didn't dare roll my window down. Please fix this DD.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 849 Second Ave, Troy, NY?
Dunkin' is open daily from 5:00 AM to 8:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both curbside pickup and delivery services.
What holiday drinks and treats are currently available at Dunkin'?
You can try the new Cookie Butter Cloud Latte, the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher this holiday season.
Is there a drive-thru available at the Dunkin' in Troy, NY?
Yes, this Dunkin' location offers a drive-thru for your convenience.
What kinds of food and beverages does Dunkin' specialize in?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Can I order Dunkin' products ahead of time using a mobile app?
Yes, you can order ahead with the Dunkin’ mobile app for a fast grab and go experience.
Does Dunkin' at this location provide free Wi-Fi and accept credit/debit cards?
Yes, this Dunkin' offers free Wi-Fi and accepts both credit and debit card payments.
What are some nearby dining options around Dunkin' at 849 Second Ave?
Nearby dining options include Subway for sandwiches, New Beijing Chinese Restaurant for Chinese cuisine, Burger King for fast food, and Pizza Hut for pizza.
Are there any nearby pharmacies or convenience stores close to Dunkin'?
Yes, Rite Aid and Walgreens are nearby and provide pharmacy and convenience store services.
What other services can I find near Dunkin' in Troy, NY?
Nearby services include nail and beauty salons like Lansingburgh Nails and Spa, financial services at H&R Block, mobile phone stores such as Cricket Wireless, and grocery stores like Price Chopper.