What a horrible service. She obviously does not want to be there. There are no other others , screen says my order is ready and my order is 10 min late and she complains about being alone. Never going back there again
GB
Gabby Basile
Sep 2, 2025
1.0
I am writing to express my extreme disappointment with my recent experiences at your location. I am a frequent customer, often ordering through Uber Eats or by phone for pickup. Unfortunately, almost every order I place is incorrect.
On August 31 at 10 PM, I placed an order for traditional wings, all flats, with spicy garlic sauce. What I received was traditional wings with both drums and flats, and no sauce at all. Not only was the order completely wrong, but the food was so nasty and plain that I had to throw it out, as I do not eat plain chicken. Additionally, condiments that were supposed to be included with mine and other orders were missing.
That same night, I left a voicemail requesting a call back regarding my order and a refund but never received a response. The next day, when I called the restaurant, the employee initially taking my information was interrupted by another staff member who joined the call. This individual was extremely rude, refused to provide her name, and only began apologizing after I pointed out how unprofessional her behavior was.
During this call, I was told that the manager would be in on September 2 and that I would receive a call back. However, no one ever contacted me. When I called back myself on September 2, I spoke with a man who was also dismissive and unprofessional. When I asked for a manager, I was told “there’s no manager here.” After pressing further, I was told, “I don’t know, maybe tomorrow she opens.”
I understand mistakes happen, but the repeated incorrect orders combined with the lack of accountability and outright disrespect from employees are unacceptable. Professionalism and customer service should always be a priority, especially when a customer is bringing a concern to your attention.
HB
Harish Bathula
Aug 23, 2025
1.0
They don’t have one thing or the other always. Either they don’t have wings or sauces or worst part is once they said they were out of oil. Worst store to order and good luck if you are ordering online.
Frequently Asked Questions About Buffalo Wild Wings 'GO'
What is the address of Buffalo Wild Wings 'GO' in Troy, NY?
Buffalo Wild Wings 'GO' is located at 120 Hoosick Street, Troy, NY 12180, USA.
What are the opening hours of Buffalo Wild Wings 'GO' throughout the week?
The restaurant is open Monday through Thursday and Sunday from 11:00 AM to 11:00 PM, and on Friday and Saturday from 11:00 AM to midnight.
How can I contact Buffalo Wild Wings 'GO' in Troy?
You can reach them by phone at +1 518-629-5939.
Where can I find more information about Buffalo Wild Wings 'GO' online?
Visit their website at https://www.buffalowildwings.com/locations/us/ny/troy/120-hoosick-street/sports-bar-1745/ for details.
What type of cuisine does Buffalo Wild Wings 'GO' specialize in?
They specialize in chicken wings and are categorized as a chicken wings restaurant.
Is there another Buffalo Wild Wings location near the Buffalo Wild Wings 'GO' on Hoosick Street?
Yes, there is another Buffalo Wild Wings restaurant nearby, offering similar American-style chicken dishes.
Are there any other dining options close to Buffalo Wild Wings 'GO'?
Nearby restaurants include Union Bochon Chicken & Cajun Seafood, Green Shell (Chinese cuisine), Sonic Drive-In, Friendly's, Subway, and Little Caesars Pizza.
What nearby stores can I visit for shopping before or after dining at Buffalo Wild Wings 'GO'?
Nearby stores include Big Lots, Family Dollar, Peebles clothing, Rainbow Shops, Shoe Dept., and Holmes Beauty Supply Store.
Are there any banking or ATM services near Buffalo Wild Wings 'GO'?
Yes, you can find Arrow Bank and LibertyX Bitcoin ATMs close to the location for your banking needs.
What phone and electronics stores are near Buffalo Wild Wings 'GO'?
Nearby options include Sprint Store, Cricket Wireless Authorized Retailer, and Troy-Mobilelink for mobile phones and telecommunications services.