Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Tonawanda, NY we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Tonawanda, NY hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
1,357 reviews
5 stars
434
4 stars
322
3 stars
254
2 stars
88
1 star
259
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported extremely slow service, incorrect orders, and rude staff interactions.
Cleanliness
Many reviews highlighted unsanitary conditions in the dining area and bathrooms, with sticky floors and dirty tables.
Food Quality
Customers frequently complained about cold, poorly prepared food, including hard buns and incorrect items.
Order Fulfillment
Several reviews mentioned missing items from orders and issues with mobile app orders not being honored.
Staff Behavior
There were multiple reports of unprofessional behavior from staff, including loud arguments and inappropriate language.
- JRJamie ReichertJan 3, 20265.0Ok we did go through the drivethrough and I got my Sammy plain extra cheese and 1st try was plain and no cheese, ok no biggie went back in and came back with 1 slice of cheese…. So yup 3rd time was the charm and Gary was above and beyond!!! They where a lil busy so I don’t get mad that it was a lil cold by then but it was slightly busy and the staff took the time to correct it twice and make me feel like I wasn’t an intrusion or a bother!!! Great customer service goes a long way!!!!
- MLMichael LinkOct 28, 20251.0You screwed up the order.
- JMJoseph MendolaOct 23, 20251.0Do not go here. I ordered a meal for me and my kids on the app and went to pick it up in the dining room. An apparent employee? Walked in and started screaming at the other employees saying extremely inappropriate things in front of my kids. I asked him numerous times to stop and he threatened me in not so many words. I laughed, which seemed to anger him even more. He then stormed off into the back of the restaurant / kitchen area. I told the employees to cancel my order immediately and left. I was never refunded in the app. I called and finally got through to someone who said they would refund me. 10 days later. Still no refund. This place is an absolute joke. Wendy’s corporate should be ashamed of this location. Absolutely ruined Wendy’s in general for me.
- MMMaxOct 4, 20251.0I sat in line for almost THIRTY MINUTES!!! They got my order wrong so I had to pay extra for another 10 piece nugget (WHICH I DIDNT ORDER) and from the window to my hand the nuggets were already spilled throughout the bag. They need to kick up the speed or else it shouldn't be called fast food!
- KKKeith KSep 13, 20251.0I just left this Wendy's and let's not even get started about the food. My bun was hard as a rock and my burgers were dry as leather. The dining room was absolutely disgusting every table had food or pops built on it. The pop machine was disgusting the table next to the pop machine was sticky out of lids. As I was leaving there was three people standing behind the counter and one girl standing out in the dining room on her phone none of them are doing anything. Not the Wendy's I remember.
Frequently Asked Questions About Wendy's
Is 513 Colvin & Young Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at Wendy's in Tonawanda, NY?
The drive-through is open daily from 9:00 AM to 1:00 AM.
Is the Wendy's at 811 Young St in Tonawanda currently open?
Yes, this Wendy's location is open and actively serving customers.
Does Wendy's Tonawanda offer delivery and takeout options?
Yes, Wendy's in Tonawanda offers both delivery and takeout services.
What payment methods does Wendy's Tonawanda accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Can I order food online or via an app from Wendy's Tonawanda?
Yes, you can order online at order.wendys.com or download the Wendy's app to place your order and access specials.
Does Wendy's in Tonawanda serve breakfast, lunch, and dinner?
Yes, this location serves breakfast, lunch, and dinner.
Where can I find Wendy's menu and nutritional information?
Menu and nutrition details are available on the Wendy's menu website and mobile app at https://menu.wendys.com/.
What are some nearby restaurants to Wendy's Tonawanda for additional dining options?
Nearby restaurants include KFC, McDonald's, Taco Bell, Tim Hortons, and Texas Roadhouse, providing a variety of fast food, coffee, and American cuisines to explore before or after your visit.
Are there nearby amenities like repair services or stores near Wendy's Tonawanda?
Yes, near Wendy's you can find Mill-Stream Auto Repair, Office Furniture Center, and Aaron's electronics and rental store among others, useful if you need repairs, furniture, or rentals while visiting.
How can nearby transit or landmarks help me find Wendy's in Tonawanda?
Landmarks like the Big White Water Tower are near this Wendy's location, which can help you navigate. The restaurant is also close to other fast food locations for easy reference.