Wendy's

3.4
1357 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Tonawanda, NY we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Tonawanda, NY hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
811 Young St, Tonawanda, NY
14150, United States

Hours

Reviews

3.4
1,357 reviews
5 stars
434
4 stars
322
3 stars
254
2 stars
88
1 star
259

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, incorrect orders, and rude staff interactions.

Cleanliness

Many reviews highlighted unsanitary conditions in the dining area and bathrooms, with sticky floors and dirty tables.

Food Quality

Customers frequently complained about cold, poorly prepared food, including hard buns and incorrect items.

Order Fulfillment

Several reviews mentioned missing items from orders and issues with mobile app orders not being honored.

Staff Behavior

There were multiple reports of unprofessional behavior from staff, including loud arguments and inappropriate language.
  • JR
    Jamie Reichert
    Jan 3, 2026
    5.0
    Ok we did go through the drivethrough and I got my Sammy plain extra cheese and 1st try was plain and no cheese, ok no biggie went back in and came back with 1 slice of cheese…. So yup 3rd time was the charm and Gary was above and beyond!!! They where a lil busy so I don’t get mad that it was a lil cold by then but it was slightly busy and the staff took the time to correct it twice and make me feel like I wasn’t an intrusion or a bother!!! Great customer service goes a long way!!!!
  • ML
    Michael Link
    Oct 28, 2025
    1.0
    You screwed up the order.
  • JM
    Joseph Mendola
    Oct 23, 2025
    1.0
    Do not go here. I ordered a meal for me and my kids on the app and went to pick it up in the dining room. An apparent employee? Walked in and started screaming at the other employees saying extremely inappropriate things in front of my kids. I asked him numerous times to stop and he threatened me in not so many words. I laughed, which seemed to anger him even more. He then stormed off into the back of the restaurant / kitchen area. I told the employees to cancel my order immediately and left. I was never refunded in the app. I called and finally got through to someone who said they would refund me. 10 days later. Still no refund. This place is an absolute joke. Wendy’s corporate should be ashamed of this location. Absolutely ruined Wendy’s in general for me.
  • MM
    Max
    Oct 4, 2025
    1.0
    I sat in line for almost THIRTY MINUTES!!! They got my order wrong so I had to pay extra for another 10 piece nugget (WHICH I DIDNT ORDER) and from the window to my hand the nuggets were already spilled throughout the bag. They need to kick up the speed or else it shouldn't be called fast food!
  • KK
    Keith K
    Sep 13, 2025
    1.0
    I just left this Wendy's and let's not even get started about the food. My bun was hard as a rock and my burgers were dry as leather. The dining room was absolutely disgusting every table had food or pops built on it. The pop machine was disgusting the table next to the pop machine was sticky out of lids. As I was leaving there was three people standing behind the counter and one girl standing out in the dining room on her phone none of them are doing anything. Not the Wendy's I remember.

Frequently Asked Questions About Wendy's

Is 513 Colvin & Young Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours at Wendy's in Tonawanda, NY?

The drive-through is open daily from 9:00 AM to 1:00 AM.