Panera Bread

Reviews

• AD

  Andrew Duchon

  Feb 19, 2026
  1.0
  30 minutes in drive thru. No excuse. No sorry..
• SG

  Sydney Grunzweig

  Feb 5, 2026
  1.0
  This location has gone wildly downhill over the last several years. Waited 20+ extra minutes for a rapid pick up order. While I was waiting, the breads and baked goods were being literally thrown into boxes - 2 hours before the closed??? All the apparent manager on duty did was yell how everyone was a rockstar as the place was in shambles.
• TD

  Torres Ducuara

  Jan 24, 2026
  1.0
  The people who attend on the spot treat you badly.
• AB

  Angelina Buscaglia

  Jan 22, 2026
  1.0
  Food is good but the workers/people who work in the back need better attitudes and are rude. Ordered on the kiosk and when they put my order out the girl literally threw it on the counter. Unprofessional and may not come back to this location
• SN

  Shaheedah Nieves

  Jan 4, 2026
  2.0
  Honestly I’m only giving two stars bc I’m a regular and the daytime people are usually pretty good. Tonight I had one of the worst experiences at this location on Sheridan. Like a previous review stated the drive thru was closed when I arrived at 838 but the app had allowed me to order through the drive thru. I drove up to the window bc my order included a drink I can only get behind the counter (one of the ice teas). The people inside watched me, sat on their phones and ignored my being there. I did end up going inside for my order and I get that you don’t want to be there but also maybe think about the possibilities of what the person on the other side has going on, maybe they have a sleeping child, maybe they’re not feeling well like a previous poster mentioned, maybe they’re exhausted or coming from the hospital Kenmore Mercy etc. there could be many reasons you could extend a shred of decency to the next person. There were at least 4 people inside, looking at me turning their back, scrolling etc. When I walked in the lady behind the counter thought I was going to cause an issue, nope, the people who had ignored me, turned away and acted like I wasn’t there. I’ll take my order and let you know this has truly soured my view, the app should be fixed to not take drive thru orders if they won’t give them after a certain time, at the same time an upgrade is needed for the way some of the employees treat the customers. I know the Elmwood location would be a better experience, they know my order, they greet with a smile and are pleasant and welcoming every time I go. This place is hit or miss. Losing business over bad attitude is probably not the best way to go.

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