McDonald's

3.3
1282 reviews
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Business Details

820 Young St, Tonawanda, NY
14150, United States
(716) 213-0029
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
820 Young St, Tonawanda, NY
14150, United States

Hours

Reviews

3.3
1,282 reviews
5 stars
401
4 stars
241
3 stars
245
2 stars
116
1 star
279

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Customers frequently reported issues with incorrect orders and missing items.

Service Quality

Service was often described as slow and unprofessional, with rude staff behavior noted in multiple reviews.

Food Quality

Food quality varied, with complaints about cold or poorly prepared items, though some customers praised fresh and hot food.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty environments and strong odors.
  • AA
    Alex
    Jan 5, 2026
    1.0
    Just went to this McDonald’s on 1/5/26 at 2 am when the drive thru is supposed to be open and the workers had their car parked blocking the drive through while you could clearly see them all sitting in the dining room hanging out instead of taking orders
  • NS
    Nikki Sepielli
    Jan 3, 2026
    1.0
    Worst McDonald’s in the area. Everytime I have went there my “1 Large Diet Coke” order has always been a different flavor pop. Also it is so slow. It’s worth it to drive the extra 10 minutes to another McDonald’s.
  • AG
    Alex Grodesky
    Dec 30, 2025
    1.0
    Everytime I order from this McDonald’s I am left extremely disappointed, fries are almost always undercooked or cold, they don’t even attempt to make the food look presentable the burgers are always hanging out at least halfway from the bun and have to reassemble myself, they always forget the condiments and or your special requests, can’t stress enough if u order from here check your food, there’s been times I’ve had to go back more than once for corrections, by far worst McDonald’s I have experienced
  • CC
    cat club class
    Dec 24, 2025
    1.0
    Went there Christmas Eve night around 7:20, placed a curbside pick up order and it said Someone was preparing it, all of the lights were off and no one would answer the phone, saw a janitor in the drive through window. Ended up going to Wendy’s across the street. Claims to still be open. All the lights were off but signs were on. People tried to go through the drive through because the menus were still on… no luck
  • CH
    Charles Hassen
    Dec 19, 2025
    1.0
    My boy got 3 french fries and 4 nuggets in his happy meal. Thanks for your charity! I never should have bothered you guys in the first place my bad!!!!
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Tonawanda, NY?

McDonald's in Tonawanda, NY is open 24 hours every day of the week, from Monday to Sunday.

Is the drive-thru at McDonald's Tonawanda open all day?

Yes, the drive-thru is open 24/7, operating from 12:00 AM to 11:59 PM daily.