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McDonald's

3.3
(1302 reviews)

Business Details

820 Young St, Tonawanda, NY
14150, United States
(716) 213-0029
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
820 Young St, Tonawanda, NY
14150, United States

Hours

Reviews

3.3
1,302 reviews
5 stars
404
4 stars
244
3 stars
249
2 stars
118
1 star
287

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of poor communication and attitude.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and inconsistent food preparation.

Cleanliness

Several customers noted that the restaurant, including bathrooms, was dirty and poorly maintained.

Wait Times

Customers frequently complained about long wait times in both the drive-thru and for in-store orders.

Food Quality

While some customers praised the freshness of the food, many others reported cold or poorly prepared items.
  • RS
    Ramzi Saleh
    3 days ago
    1.0
    Worst McDonald's you could ever visit people work there are lazy and don't care about customers. Cheers and tables and McDonald's are there to you every time all day, girls that work there on the phone all day. Bathrooms filthy smelly too.
  • SY
    Symphony Yms
    4 days ago
    1.0
    I came to order the new hot honey chicken meal at 9:30pm and there was a girl at the window with a huge attitude but I payed it no mind i got my food went home and open up my box to a plain regular chicken sandwich with a squirt of mayo I came back to the McDonald’s and ask for my right sandwich because I pay to have good service and the item I order I come and they give me the right sandwich but just forgot the bacon I come and just ask for the bacon soon as the girl from the window see me she starts screaming from the back saying it’s right we just made it and says it’s only missing 3 pieces of bacon and continue to prove my point that they was giving me the wrong order on purpose there needs to be a class on how to handle customer service I live in the area and come here often never been treated so terrible by nobody here but those females back there was definitely horrible 0/10 will be taking money else where
  • JM
    Jen M
    5 days ago
    1.0
    Tonight I go pick up my order the girl hands it to me, then rips it out of my hand, then asks what I ordered. I told her, she threw the bag at me and started giving me attitude and saying something about the person in front of me taking food that wasn’t theirs. I get home half my food is missing, The burgers are not even wrapped up, and it’s all ice cold. And then it took me seven times calling to get a hold of somebody. Guess That’s my sign to not eat crap food
  • BJ
    Bag Junior
    5 days ago
    2.0
    Took extremely long to get a $5 meal, customer behind me started getting mad at me acting like I ordered a lot the whole time I only ordered one 5 dollar and they just took forever. Not only that the workers didn’t have hairnets most of them had their hair out. Wouldn’t return tbh.
  • EE
    Eli Easy
    Feb 12, 2026
    2.0
    Went thru the drive thru, and was totally disappointed. Items was added to my order by the person that took my order. As im adding everything up im thinking to myself I paid too much. I get to the 2nd window and ask that person to go over my receipt with me and there it was. Ummmm I didn't order that. I was given a refund. Had I not did quick math I would have been SOL

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Tonawanda, NY?

McDonald's in Tonawanda, NY is open 24 hours every day of the week, from Monday to Sunday.

Is the drive-thru at McDonald's Tonawanda open all day?

Yes, the drive-thru is open 24/7, operating from 12:00 AM to 11:59 PM daily.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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