While many customers praised the freshness and taste of the subs, several reported inconsistencies in portion sizes and quality, with some receiving cold or poorly made sandwiches.
Service Issues
Numerous reviews highlighted poor customer service, including long wait times, incorrect orders, and unprofessional staff behavior, particularly during busy hours.
Pricing Concerns
Several customers felt that the prices were too high for the quality and portion sizes of the food, leading to dissatisfaction regarding value for money.
Staff Friendliness
Despite some negative experiences, there were positive mentions of friendly and helpful staff, indicating a mixed experience with service.
JJ
Jonathan
Feb 22, 2026
2.0
While the sub I ordered was hot and delicious, I had some issues with my side and beverage. The bottle of Diet Pepsi I was given was expired. Fine, I have other drinks at home. But the macaroni salad I order was also expired AND someone altered the expiration date to make it appear as if it expired today instead of two days ago. Is macaroni salad that expired two days ago going to kill me? Probably not. But should I have to eat macaroni salad that isn’t fresh - even when I paid full price for it - and have an employee try to pass it off as fresh? No, no I should not.
KK
Kevin Kim
Feb 3, 2026
5.0
Lovely reliable Dibella’s is no surprise the one that thrives at the top of my sub eating preference. Fresh baked bread nice enough and present employees quick service from card to table in under 10 minutes.
VT
Virginia Tremblay
Jan 30, 2026
1.0
16.50 for a sub with no toppings!!! I ordered extra lettuce and tomato. Also the WRONG ROLL! don’t go here. Go to Wegmans. There subs are better
BP
Brett Perla
Nov 29, 2025
1.0
I used to love this place. I really did. It’s just
incredibly mismanaged now. The food that you actually do get is subpar,
—i.e. cold, firm cheese on a hot sub—and I can’t remember the last time I ordered from here and actually received my family’s entire meal, of which half of was missing tonight. I waited over an entire year to order from here again, thinking it was a fluke and they’d figure it out. Low and behold, it wasn’t. Somehow it got worse than last time. I’ll stick with Jersey Mike’s and Wegmans, or any of the numerous reputable and delicious sub shops in the WNY area.
JR
Jason Ramos
Nov 23, 2025
3.0
Ordered 2 sandwiches.
Dagwood with extra cheese had minimal toppings, seemed like a half portion of meat and no cheese at all.
Chicken cordon bleu was missing sauce, spinach and the chicken from the sandwich and was a 5" instead of the 7"ordered.
Food tasted and looked good however definitely was not the quality that we are used to with DiBellas
What type of food does DiBella's Subs specialize in?
DiBella's Subs specializes in making sub sandwiches, aiming to provide the best sub sandwich experience.
Where is DiBella's Subs located?
DiBella's Subs is located at 1420 Niagara Falls Boulevard, Tonawanda, NY 14150, USA.
What are the regular business hours for DiBella's Subs?
DiBella's Subs is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sundays from 12:00 PM to 7:00 PM.
Does DiBella's Subs have special hours on holidays?
Yes, for example, it is closed on November 27 and December 25, open from 10:00 AM to 5:00 PM on December 24, open from 10:00 AM to 7:00 PM on December 31, and open from 11:00 AM to 9:00 PM on January 1.
How can I place an order at DiBella's Subs?
You can place an order online by visiting their order website at https://order.dibellas.com/.
Does DiBella's Subs have a presence on social media?
Yes, DiBella's Subs is on Facebook (https://www.facebook.com/DiBellasSubs), Instagram (@dibellassubs), LinkedIn, and TikTok (@dibellassubs).
What nearby restaurants can I visit before or after dining at DiBella's Subs?
Nearby restaurants include Mandarin Garden Restaurant, Jin Yu Garden, John's Pizza & Subs, Rachel's Mediterranean Grill, Domino's Pizza, Arby's, and McDonald's. These offer diverse cuisine options close to DiBella's Subs.
Are there any automotive services near DiBella's Subs?
Yes, nearby automotive services include Mavis Discount Tire, Valu Auto Care Service & Sales Center, and the closed Sears Auto Center.
What are some nearby places where I can get home and personal services around DiBella's Subs?
Nearby you can find Red Key for locksmith and home security, Tailored to You for sewing and appliance repair services, and Andy Kandola Insurance Agency for insurance needs.
Can I find accommodations near DiBella's Subs if I'm visiting?
Yes, the Royal Inn hotel is a nearby option for accommodation close to DiBella's Subs.
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