Dairy Queen (Treat)

4.0
402 reviews

About

Ice Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic frozen treat chain.

Details

  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen (Treat)
100 Niagara St, Tonawanda, NY
14150-1104, United States

Hours

Reviews

4.0
402 reviews
5 stars
212
4 stars
84
3 stars
46
2 stars
18
1 star
42
  • WZ
    William Zhou
    Sep 17, 2025
    1.0
    I had an extremely disappointing experience at this Dairy Queen location. I ordered ice cream through their app, and it showed that my order was received, but the store insisted they never got it. The staff were extremely rude and had no idea how to resolve the issue, and they didn’t even know the customer service phone number. I had to look it up myself and call them, and the customer service confirmed that they had received the order and told me to go back to the store. It felt like the staff and the customer service were just passing the buck. The employees were not only unhelpful but also quite rude and unprofessional, and eventually, they just ignored me and went about their business. I am never going back to this location again.
  • FV
    Francine VerHagen
    Sep 14, 2025
    1.0
    Employee had a nasty attitude. They're out of state cknof what I ordered, so I Have to call to get a refund. It's actually her responsibility to make the order right. Find better employees.... She even had an attitude with kids
  • RM
    Ryan M
    Aug 5, 2025
    1.0
    Roxanne needs to be fired immediately. We ordered online via the DQ website and I get there a few minutes early and I tell the cashier that I’ll wait for it if it’s not ready. She immediately gave me a rude look and said “I don’t have it!” Then she spoke to me like I was a child and tried to convince me we ordered at the falls location so I show her the screenshot of the order. She looks at it and refuses to make it even tho it shows we paid. She also yelled at my sister who was on speakerphone and placed the order. She had the order in front of her but still refused to make it !!!! What establishment does that?! She was the rudest and most ignorant person I’ve ever come across in my life. I ended up walking out without my food that was paid for because she refused to make it. Then I asked her name and she almost walked away without telling me. This should all be on DQs cameras and there were 2 other workers who watched in disbelief as they witnessed this craziness.
  • AP
    Anthony Pagano
    Aug 2, 2025
    4.0
    If you want a quick treat this is an inexpensive good time. Peanutbutter parfait is what I like
  • DA
    Durresameen Asif
    Jul 14, 2025
    5.0
    It’s a nice good little place

Frequently Asked Questions About Dairy Queen (Treat)

What kind of ice cream treats does Dairy Queen (Treat) in Tonawanda specialize in?

Dairy Queen (Treat) offers soft-serve ice cream, Blizzard® Treats, signature shakes, frozen novelties, and ice cream cakes (available through DQCakes.com).

What are the operating hours for Dairy Queen (Treat) in Tonawanda?

The store is open Monday through Thursday and Sunday from 10:00 AM to 9:30 PM, and Friday and Saturday from 10:00 AM to 10:00 PM.