Business Details
About
Ice Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic frozen treat chain.
Details
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.0
404 reviews
5 stars
213
4 stars
84
3 stars
46
2 stars
18
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely rude and unhelpful staff, with many customers expressing frustration over poor service and management.
Product Quality
While some customers enjoyed the ice cream and treats, there were consistent complaints about the inconsistency of products, such as blizzards being too runny or not prepared correctly.
Cleanliness
The location received mixed feedback on cleanliness, with some customers noting it was clean while others mentioned it appeared dirty or had an unpleasant smell.
Staff Attitude
Many reviews pointed out that staff members often displayed negative attitudes, making customers feel unwelcome.
- KAKelly AnnDec 26, 20251.0Blizzard was leaking- didn't want to give me a refund š horrible customer service- blizzard turned upside not to LEAK all on you and she didn't do that- wouldn't return my 1.00 off coupon I used and didn't want to give me my return receipt- Absolutely disgusting š¢ š made me want to throw up.
- W1Will 108Nov 24, 20251.0Horrible Service and extremely rude management
- WZWilliam ZhouSep 17, 20251.0I had an extremely disappointing experience at this Dairy Queen location. I ordered ice cream through their app, and it showed that my order was received, but the store insisted they never got it. The staff were extremely rude and had no idea how to resolve the issue, and they didnāt even know the customer service phone number. I had to look it up myself and call them, and the customer service confirmed that they had received the order and told me to go back to the store. It felt like the staff and the customer service were just passing the buck. The employees were not only unhelpful but also quite rude and unprofessional, and eventually, they just ignored me and went about their business. I am never going back to this location again.
- FVFrancine VerHagenSep 14, 20251.0Employee had a nasty attitude. They're out of state cknof what I ordered, so I Have to call to get a refund. It's actually her responsibility to make the order right. Find better employees.... She even had an attitude with kids
- RMRyan MAug 5, 20251.0Roxanne needs to be fired immediately. We ordered online via the DQ website and I get there a few minutes early and I tell the cashier that Iāll wait for it if itās not ready. She immediately gave me a rude look and said āI donāt have it!ā Then she spoke to me like I was a child and tried to convince me we ordered at the falls location so I show her the screenshot of the order. She looks at it and refuses to make it even tho it shows we paid. She also yelled at my sister who was on speakerphone and placed the order. She had the order in front of her but still refused to make it !!!! What establishment does that?! She was the rudest and most ignorant person Iāve ever come across in my life. I ended up walking out without my food that was paid for because she refused to make it. Then I asked her name and she almost walked away without telling me. This should all be on DQs cameras and there were 2 other workers who watched in disbelief as they witnessed this craziness.
Frequently Asked Questions About Dairy Queen (Treat)
What kind of ice cream treats does Dairy Queen (Treat) in Tonawanda specialize in?
Dairy Queen (Treat) offers soft-serve ice cream, BlizzardĀ® Treats, signature shakes, frozen novelties, and ice cream cakes (available through DQCakes.com).
What are the operating hours for Dairy Queen (Treat) in Tonawanda?
The store is open Monday through Thursday and Sunday from 10:00 AM to 9:30 PM, and Friday and Saturday from 10:00 AM to 10:00 PM.
Does Dairy Queen (Treat) in Tonawanda offer seating and is it family-friendly?
Yes, Dairy Queen (Treat) provides seating and welcomes families, making it a family-friendly location suitable for kids.
Can I order Dairy Queen (Treat) products online for pickup?
Yes, you can order online for pickup through their official order website at https://www.dairyqueen.com/en-us/order/pickup/n/40392/.
Is there a mobile app available for Dairy Queen with exclusive deals?
Yes, you can download the Dairy Queen App for exclusive deals and mobile rewards.
What is the address and contact number of Dairy Queen (Treat) in Tonawanda?
The address is 100 Niagara St, Tonawanda, NY 14150-1104. The main phone number is +1 716-695-8259.
What nearby places can I visit before or after enjoying a treat at Dairy Queen (Treat)?
Nearby places to visit include Shoreline Trail for outdoor recreation, Joe's New York Style Pizza for an Italian meal, and Chim's Oasis or Billygans Cafe for coffee and snacks.
Are there other ice cream shops near Dairy Queen (Treat) in Tonawanda?
Yes, nearby ice cream shops include Dairy Queen, Tonawanda DQ, and Cold Stone Creamery, providing additional options for frozen treats close by.
What services or shops are located near Dairy Queen (Treat) that may be convenient to customers?
Close to Dairy Queen (Treat), there are dental offices such as Rachel Ducey, DDS and Western New York Dental Group Tonawanda, as well as services like UPS Access Point for shipping, and Family Dollar for shopping.
Is Dairy Queen (Treat) in Tonawanda suitable for kids and families?
Yes, Dairy Queen (Treat) is family-friendly and good for kids, offering a welcoming environment for families to enjoy desserts together.