Business Details
About
Mexican Restaurant
Chipotle Tonawanda is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
1,275 reviews
5 stars
508
4 stars
249
3 stars
118
2 stars
83
1 star
317
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers reported rude and unhelpful staff, leading to a negative dining experience.
Food Quality
Numerous reviews highlighted issues with food quality, including unsanitary conditions, old ingredients, and inconsistent portion sizes.
Service Speed
Customers frequently mentioned long wait times and slow service, often exacerbated by staff distractions.
Cleanliness
The restaurant was often described as dirty, with unclean tables and food preparation areas.
Value for Money
Many patrons felt that the prices were too high for the quality and quantity of food received.
- LMLaurie McHenry3 days ago1.0Foods cold. Restaurant is dirty - garbage is overflowing. Tables haven’t been wiped. There no LARGE chips available!? Now they just ran out of Queso!!
- JDJulia DiCristofaro4 days ago1.0I consistently order pick up and they consistently never have it on time where I am waiting ten plus minutes in an EMPTY store. Today I waited over 15 minutes for the wrong order.
- HKHUGH KeisterJan 3, 20262.0Burrito was good as usual I get half chicken half pork rice and shredded cheese. Someone needs to properly teach the people how to properly fry tortilla chips they where VERY GREASY and not cooked right at all, soggy and not eatable.
- TGTheodore GogosDec 23, 20253.0Okay food but very overpriced. My wife and I got a burrito and a drink for $50. Have not been back since. Much more value to be had elsewhere. You can get two giant burritos and two beverages at Colosso Taco in the city of Tonawanda for $20 and you will enjoy it much more and save $30.
- TLThomas LivingstonDec 15, 20251.0Wish I could give this place a ZERO! Came for lunch and ordered food. Manager was great. But the African American girl was DISGUSTINGLY RUDE!! And definitely needed to straighten up her clothes before she came to work. Shirt was riding up her back. She rather talk and laugh and scratch her head… get upset at you when she has to repeat herself. Do better… if you don’t want to work at chipotle then don’t.. it’s people like me that come get food here that allow you to have a job… I didn’t get her name because she had no name tag on.. go figure… must be employee of the month. Then proceeded to throw receipt in the bag. Probably mad at just her life in general.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Tonawanda serve?
Chipotle Mexican Grill in Tonawanda offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial additives.
What are the opening hours of Chipotle Mexican Grill in Tonawanda?
Chipotle Tonawanda is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Tonawanda offer pickup and delivery services?
Yes, Chipotle Tonawanda offers both in-store pickup and delivery services for customer convenience.
How can I order online from Chipotle Mexican Grill in Tonawanda?
You can order online via Chipotle's website at https://order.chipotle.com/ or using their mobile app available on the Apple App Store.
Does Chipotle Tonawanda have any special programs for loyal customers?
Yes, customers can sign up for Chipotle Rewards to earn points and receive exclusive offers and free food.
What payment methods are accepted at Chipotle Mexican Grill in Tonawanda?
Chipotle accepts credit cards and offers various online and mobile payment options including delivery services.
Is the Chipotle Mexican Grill in Tonawanda welcoming to the LGBTQ community?
Yes, according to their Google attributes, Chipotle Tonawanda welcomes LGBTQ customers.
What nearby places can I visit before or after dining at Chipotle Tonawanda?
You can visit nearby spots like Panera Bread for coffee and bakery items, WellNow Urgent Care for medical services, or check out Tim Hortons for additional cafe options.
Are there any convenient services near Chipotle Tonawanda for shipping and printing needs?
Yes, the FedEx Office Print & Ship Center is nearby, providing printing, shipping, and food delivery services, which can be convenient when visiting Chipotle.
What shopping options are close to Chipotle Mexican Grill in Tonawanda?
Nearby shopping options include Olympia Sports for clothing, AT&T stores for mobile accessories and phones, and Citizens Bank for financial services.