Brand Certified
Chipotle Mexican Grill
3.4(1279 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
1759 Sheridan Dr, Tonawanda, NY
14223, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(716) 874-1074
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ny/tonawanda/1759-sheridan-dr?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1777
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Tonawanda is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.4
1,279 reviews
5 stars
508
4 stars
250
3 stars
119
2 stars
82
1 star
320
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unhelpful.
Food Quality
Many customers reported issues with food quality, including cold, greasy items, and unsanitary conditions.
Portion Sizes
Several reviews mentioned inconsistent and small portion sizes, leading to dissatisfaction with value for money.
Cleanliness
Multiple customers noted that the restaurant was dirty, with overflowing trash and unclean tables.
Order Accuracy
Frequent complaints about incorrect orders and missing items were reported, particularly with online orders.
- LPLeah P6 days ago1.0Had a business meeting at a local cigar lounge, ordered for my clients and I, spent over 60$ in two separate orders. No veggies, no corn salsa, no regular salsa, no sour cream. first pick up i wasnt told they didnt have the entire order, second pick up they told me to refer to the app and that there was nothing they could do. horrible customer service, not even plasticware. super embarassing. they gave me their business card, paul w. the manager smirked his way through the explaination saying he relys on morning staff to prep, to go through the app to get a refund. dont go to this location.
- SSStevenFeb 22, 20263.0Really dont like their attitudes
- RSRobert SalomanJan 12, 20261.0They really need to step up their game…Employees look like they never want to be there. Small portions compared to the Niagara Falls Blvd location.
- LMLaurie McHenryJan 9, 20261.0Foods cold. Restaurant is dirty - garbage is overflowing. Tables haven’t been wiped. There no LARGE chips available!? Now they just ran out of Queso!!
- JDJulia DiCristofaroJan 8, 20261.0I consistently order pick up and they consistently never have it on time where I am waiting ten plus minutes in an EMPTY store. Today I waited over 15 minutes for the wrong order.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Tonawanda serve?
Chipotle Mexican Grill in Tonawanda offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial additives.
What are the opening hours of Chipotle Mexican Grill in Tonawanda?
Chipotle Tonawanda is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Tonawanda offer pickup and delivery services?
Yes, Chipotle Tonawanda offers both in-store pickup and delivery services for customer convenience.
How can I order online from Chipotle Mexican Grill in Tonawanda?
You can order online via Chipotle's website at https://order.chipotle.com/ or using their mobile app available on the Apple App Store.
Does Chipotle Tonawanda have any special programs for loyal customers?
Yes, customers can sign up for Chipotle Rewards to earn points and receive exclusive offers and free food.
What payment methods are accepted at Chipotle Mexican Grill in Tonawanda?
Chipotle accepts credit cards and offers various online and mobile payment options including delivery services.
Is the Chipotle Mexican Grill in Tonawanda welcoming to the LGBTQ community?
Yes, according to their Google attributes, Chipotle Tonawanda welcomes LGBTQ customers.
What nearby places can I visit before or after dining at Chipotle Tonawanda?
You can visit nearby spots like Panera Bread for coffee and bakery items, WellNow Urgent Care for medical services, or check out Tim Hortons for additional cafe options.
Are there any convenient services near Chipotle Tonawanda for shipping and printing needs?
Yes, the FedEx Office Print & Ship Center is nearby, providing printing, shipping, and food delivery services, which can be convenient when visiting Chipotle.
What shopping options are close to Chipotle Mexican Grill in Tonawanda?
Nearby shopping options include Olympia Sports for clothing, AT&T stores for mobile accessories and phones, and Citizens Bank for financial services.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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