Business Details
About
Mexican Restaurant
Chipotle Tonawanda is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
1,265 reviews
5 stars
506
4 stars
249
3 stars
116
2 stars
82
1 star
312
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as undercooked meat, hard rice, and stale chips.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Numerous customers noted unsanitary conditions in the restaurant, including dirty tables and overflowing trash.
Portion Sizes
Several customers complained about small portion sizes, especially when ordering online, leading to dissatisfaction with value for money.
Ingredient Availability
Frequent reports of running out of key ingredients, such as rice and guacamole, particularly during peak hours.
- KNKaleeha Norton4 days ago1.0I paid an extra 2.25 steak and half barboscos and they gave me chicken… how dumb can yall be?? Do better at paying attention. Who wants to pay $20 for something they don’t want?! DO. BETTER.
- NINur-E ImamNov 1, 20251.0This was the worst experience I have ever had with chipotle. The service was horrible, the workers were distracted when taking down our order. All of the food was unsanitary and old. The guacamole was rotten and they didn’t change it, they ran out of cheese and offered no substitute, the brown rice was mushy and slimy, and lastly the food was cross contaminated. Very disappointing and will never be coming back here again.
- NINur-E ImamNov 1, 20251.0It was the worst chipotle we have ever been to. The worst. We said Happy Halloween 4 times and no response. There was no acknowledgement at all. Instead of making our bowl, they were laughing and doing everything else. The brown rice was the most mushy brown rice I have ever seen. They ran out of everything. Also, they slapped a new layer of guacamole on top of very old guac. My sister got food poisoning the next day. Everything was old and stale. They said they didn't have cheese but I know they did. It was absolute trash. Will never ever go here. Ever!
- ACAlex CuevasNov 1, 20251.0Nothing worse than a filthy food line. Walked in and saw the disarray and walked out. it's noon and no excuse for how messed up it is in there and there's barely anybody in there
- ATAlan TorchiaOct 18, 20255.0Awesome!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Tonawanda serve?
Chipotle Mexican Grill in Tonawanda offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial additives.
What are the opening hours of Chipotle Mexican Grill in Tonawanda?
Chipotle Tonawanda is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Tonawanda offer pickup and delivery services?
Yes, Chipotle Tonawanda offers both in-store pickup and delivery services for customer convenience.
How can I order online from Chipotle Mexican Grill in Tonawanda?
You can order online via Chipotle's website at https://order.chipotle.com/ or using their mobile app available on the Apple App Store.
Does Chipotle Tonawanda have any special programs for loyal customers?
Yes, customers can sign up for Chipotle Rewards to earn points and receive exclusive offers and free food.
What payment methods are accepted at Chipotle Mexican Grill in Tonawanda?
Chipotle accepts credit cards and offers various online and mobile payment options including delivery services.
Is the Chipotle Mexican Grill in Tonawanda welcoming to the LGBTQ community?
Yes, according to their Google attributes, Chipotle Tonawanda welcomes LGBTQ customers.
What nearby places can I visit before or after dining at Chipotle Tonawanda?
You can visit nearby spots like Panera Bread for coffee and bakery items, WellNow Urgent Care for medical services, or check out Tim Hortons for additional cafe options.
Are there any convenient services near Chipotle Tonawanda for shipping and printing needs?
Yes, the FedEx Office Print & Ship Center is nearby, providing printing, shipping, and food delivery services, which can be convenient when visiting Chipotle.
What shopping options are close to Chipotle Mexican Grill in Tonawanda?
Nearby shopping options include Olympia Sports for clothing, AT&T stores for mobile accessories and phones, and Citizens Bank for financial services.