It's nice during the time the other ice cream places are closed but the stuff is rude.
KL
Katie Lavey
Mar 13, 2026
1.0
Placed a mobile app order tonight (Order #42280460068192270) and when I arrived I was told the store couldn’t fulfill the order because they were out of hot dog rolls. I completely understand running out of inventory, but the issue was that the staff and manager refused to issue a refund and told me to request it through the app.
After contacting the app support team, I was told the refund must be handled by the store. This left me stuck between the store and corporate support with no resolution.
Now I’m being told I need to drive back to the store to resolve it, which means additional time and gas for an issue that was not my fault. I’m hoping someone from management or the franchise owner can help resolve this properly.
KA
Kelly Ann
Dec 26, 2025
1.0
Blizzard was leaking- didn't want to give me a refund 😒 horrible customer service- blizzard turned upside not to LEAK all on you and she didn't do that- wouldn't return my 1.00 off coupon I used and didn't want to give me my return receipt- Absolutely disgusting 😢 😕 made me want to throw up.
Frequently Asked Questions About Dairy Queen (Treat)
What kind of ice cream treats does Dairy Queen (Treat) in Tonawanda specialize in?
Dairy Queen (Treat) offers soft-serve ice cream, Blizzard® Treats, signature shakes, frozen novelties, and ice cream cakes (available through DQCakes.com).
What are the operating hours for Dairy Queen (Treat) in Tonawanda?
The store is open Monday through Thursday and Sunday from 10:00 AM to 9:30 PM, and Friday and Saturday from 10:00 AM to 10:00 PM.
Does Dairy Queen (Treat) in Tonawanda offer seating and is it family-friendly?
Yes, Dairy Queen (Treat) provides seating and welcomes families, making it a family-friendly location suitable for kids.
Can I order Dairy Queen (Treat) products online for pickup?
Yes, you can order online for pickup through their official order website at https://www.dairyqueen.com/en-us/order/pickup/n/40392/.
Is there a mobile app available for Dairy Queen with exclusive deals?
Yes, you can download the Dairy Queen App for exclusive deals and mobile rewards.
What is the address and contact number of Dairy Queen (Treat) in Tonawanda?
The address is 100 Niagara St, Tonawanda, NY 14150-1104. The main phone number is +1 716-695-8259.
What nearby places can I visit before or after enjoying a treat at Dairy Queen (Treat)?
Nearby places to visit include Shoreline Trail for outdoor recreation, Joe's New York Style Pizza for an Italian meal, and Chim's Oasis or Billygans Cafe for coffee and snacks.
Are there other ice cream shops near Dairy Queen (Treat) in Tonawanda?
Yes, nearby ice cream shops include Dairy Queen, Tonawanda DQ, and Cold Stone Creamery, providing additional options for frozen treats close by.
What services or shops are located near Dairy Queen (Treat) that may be convenient to customers?
Close to Dairy Queen (Treat), there are dental offices such as Rachel Ducey, DDS and Western New York Dental Group Tonawanda, as well as services like UPS Access Point for shipping, and Family Dollar for shopping.
Is Dairy Queen (Treat) in Tonawanda suitable for kids and families?
Yes, Dairy Queen (Treat) is family-friendly and good for kids, offering a welcoming environment for families to enjoy desserts together.
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