Wendy's

3.7
894 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3508 Brewerton Rd, Syracuse, NY
13212, United States

Hours

Reviews

3.7
894 reviews
5 stars
342
4 stars
241
3 stars
133
2 stars
57
1 star
121

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, particularly in the drive-thru, with long wait times for orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and cold food upon receipt.

Staff Attitude

Several customers noted rude or disinterested staff, contributing to a negative dining experience.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and food handling practices.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold and poorly prepared items.
  • GK
    Gene Kim
    1 day ago
    4.0
    Good food after the airport
  • CP
    CJ Polski
    Dec 23, 2025
    1.0
    Staff barely spoke English and got order completely wrong.
  • O2
    Outfield 243
    Nov 23, 2025
    1.0
    God look over me if I’m hungry and Wendy’s is the only option. There’s a 100% chance at least half of your order has been sitting out cold for 10+ minutes. Expect to wait 5 minutes at least per item you order. 2 burgers, 2 fries, and 1 drink shouldn’t take half an hour in the drive thru. And all that for the order to not even be right and cold. Yeah I’ll take that annoying drive into Syracuse for better food.
  • JK
    John Kritzer
    Nov 7, 2025
    3.0
    The food is what's expected for fast food... The service is extremely slow and distant.
  • SV
    Sundeep Venkatesan
    Sep 27, 2025
    4.0
    Decent Wendy's location. The food ordering went well. The staff were patient and kind. Had to wait a little for the food but it was not too bad.

Frequently Asked Questions About Wendy's

Is Brewerton Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours at Wendy's Brewerton Rd location?

The drive-through at Wendy's Brewerton Rd is open daily from 9:00 AM to 2:00 AM.