Wendy's

3.4
1561 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2100 Park Street, Syracuse, NY
13208, United States

Hours

Reviews

3.4
1,561 reviews
5 stars
538
4 stars
358
3 stars
219
2 stars
125
1 star
321

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Cleanliness

The restaurant was frequently described as dirty, with unsanitary conditions in both the dining area and restrooms.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Food Quality

Several reviews mentioned cold, stale, or poorly prepared food, including raw or undercooked items.

Staff Attitude

Customers noted a lack of enthusiasm and care from staff, with many feeling disrespected during their interactions.
  • GH
    Got Heem
    Nov 17, 2025
    1.0
    I said no cheese five times at the window and they still gave me cheese on my burger. I mean you can't make this up
  • JW
    Joshua Wilmot
    Nov 3, 2025
    1.0
    I went Wendy to order myself dinner and when I got my food it was not only cold but raw at the same time,they forgot my sauce my forks my straws this place is outrageous and needs to be shut down,
  • JD
    Jeanette Durkin
    Oct 25, 2025
    3.0
    I've yet to experience a friendly employee at this Wendy's. The food is okay.
  • JE
    James Earl
    Oct 20, 2025
    1.0
    Dave would be so disappointed to know what became of his burger chain. Wendy's went from being the best of the chain burger restaurants to the worst, and it's not even close.
  • WK
    Wren Kaiser
    Oct 11, 2025
    2.0
    - order was messed up - the manager was berating and demeaning one of the workers, calling him names - terrible cleanliness, there was food, stickiness, and garbage left everywhere - no napkins to be seen, had to use paper bag as napkin - I don’t even want to know what happened in the bathroom, I will just include a picture.. - many seats were ripping and visibly damaged atmosphere would only be 1 star, but the Halloween decorations were cute.

Frequently Asked Questions About Wendy's

Is 597 Park St Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.