Taco Bell

3.8
1025 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 3500 W Genesee St in Syracuse. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
3500 W Genesee St, Syracuse, NY
13219, United States

Hours

Reviews

3.8
1,025 reviews
5 stars
462
4 stars
227
3 stars
131
2 stars
71
1 star
134

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes, both in the drive-thru and for dine-in orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Staff Attitude

Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Food Quality

While some customers enjoyed the food, others noted inconsistencies in quality, such as cold items and poorly assembled orders.

Management Issues

Several reviews pointed to understaffing and poor management as contributing factors to the slow service and order errors.
  • ZK
    Zachariah Kohanski
    1 day ago
    1.0
    Teach your employees about patients if I see something waving in my face of my peripheral vision, as I put something away in my wallet, that’s considered as rude behavior
  • BD
    Brianna Dwyer
    6 days ago
    2.0
    Usually a great store honestly, however they aren’t following procedures for mobile orders. They are careless and don’t check phones to make sure the food is actually going to the person who purchased it, instead they just hand off the food as soon as somebody says they placed an order. This has happened to me twice now, they try to say I already picked up my food when really, they got my order stolen. It’s really not that hard, just do what you’re supposed to do.
  • RB
    Reynaldo Bones
    Dec 29, 2025
    1.0
    I came at 12:10 am and left 45 minutes later they are terrible don’t go there, and you want to call your restaurant a fast food you are crazy firt you have to fire every one on Night Shift.
  • JB
    Jordan Boronka
    Dec 18, 2025
    2.0
    Waited 40 minutes in line with only three cars ahead of us. We only ordered 6 items. Idk how its taking so long to prep this food. When we got to the window staff hardly said two words to us and practically chucked the order out the window when it was finally ready.
  • TT
    T
    Dec 1, 2025
    1.0
    Went in, ordered at the kiosk, 20 minutes later they still hadn't started my burrito. A simple damn burrito. Their focus was on the drive thru, not the customer in the restaurant. Poor poor customer service.

Frequently Asked Questions About Taco Bell

What are the drive-thru hours at Taco Bell on weekdays?

The drive-thru is open Monday through Thursday from 7:00 AM to 1:00 AM, and Friday from 7:00 AM to 2:00 AM.

Does Taco Bell at 3500 W Genesee St offer online ordering?

Yes, you can order online through their website or mobile app for pickup or delivery.