Taco Bell

3.1
477 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 6463 Thompson Road in Syracuse. We're serving all your favorite menu items, from classic burritos and tacos, to new favorites like the $5 Double Stacked Tacos Box, Crunchwrap Supreme, Fiesta Taco Salad, and Chalupa Supreme. So come inside, or visit our drive-thru. You can also order online and skip our line inside.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
6463 Thompson Road, Syracuse, NY
13206, United States

Hours

Reviews

3.1
477 reviews
5 stars
155
4 stars
81
3 stars
49
2 stars
29
1 star
163

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, poor service, and rude staff, leading to a frustrating experience.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food preparation.

Management Concerns

Customers expressed dissatisfaction with management's handling of staff and operations, citing a lack of accountability and poor customer service.

Food Quality

While some customers enjoyed their meals, many reported issues with food preparation and presentation, indicating inconsistency in quality.

Location Reliability

Several reviews mentioned that the location often closes early or fails to open on time, causing inconvenience for customers.
  • JS
    Joseph Stolar
    3 days ago
    5.0
    Fast no wait at drive threw ,a ok.
  • HD
    Helbert Garcia Delgado
    Jan 3, 2026
    3.0
    I waited at the front for over 15 minutes and nobody was there to take my order. I just wanted to have breakfast and a hot coffee in a cold Syracuse morning…
  • IV
    Ignacio Valdez
    Dec 31, 2025
    1.0
    My first job was fast food, I have a lot of respect for fast food workers I know how things are done. I'm waiting for a door dash, I have 3 orders to do and I see my bag far into the workspace. I ask if it's ready and they nod no. I watch for 20 minutes and nothing, I ask again and no response. After 30 minutes the manager comes in and gets me the order that was done the whole time. I am very upset but instead of scolding her employees who didn't even check and have lied to me that it was being made, she told me to just go. Then I forget my drink with an order and go to the drive through window since the door was locked. The cashier refused to walk 8 paces and hand me the drink I left. By the time I got to my car all 3 had cancelled. I will decline every order I get from this marijuana smoking haven
  • AB
    AJ Bans
    Dec 26, 2025
    1.0
    Worthless manager. I ordered $35 worth of food through Taco Bell app. It’s been 3 hours. Horrible manger on duty has no clue what’s going on. Told me to come pick up the order I paid an extra $18 to have delivered. Can’t cancel, can’t do anything completely worthless. Took them over an hour to even answer the phone. Won’t ever do any business here again. Negative 5 review absolute disaster. It’s not rocket science to cancel an order and process refund SINCE ITS BEEN 3 HOURS! Completely ridiculous! This location sucks! Always a problem here. Find employees who actually want to work and do their job. “***update the dumb manager was not making any orders through the Taco Bell app. I called and now 3 hours later just call a call from the delivery person leaving me this wonderful message? How is this place able to legally operate?
  • WW
    William Williamson
    Dec 5, 2025
    1.0
    I've been standing at the counter for 10 minutes and no employee has acknowledged me, I placed a mobile order and it's way past the pickup time they're just ignoring me, UPDATE: 35 minute total wait time. The African lady is fully incompetent and the long hair ginger man is aggressive and rude and both need to be fired, the girl with the dyed red hair is the only employee at this restaurant that actually does her job I watched all these people the whole time.

Frequently Asked Questions About Taco Bell

What are the drive-thru hours for Taco Bell at 6463 Thompson Road, Syracuse?

The drive-thru is open Monday through Thursday and Sunday from 7:00 AM to 1:00 AM, and on Friday and Saturday from 7:00 AM to 2:00 AM.

Where is this Taco Bell located?

This Taco Bell is located at 6463 Thompson Road, Syracuse, NY 13206, USA.