Panera Bread

4.1
771 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Syracuse is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
9542 Destiny USA Drive, Syracuse, NY
13290, United States

Hours

Reviews

4.1
771 reviews
5 stars
393
4 stars
197
3 stars
93
2 stars
37
1 star
51

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, particularly the soups and breads, but there were complaints about inconsistent quality and freshness in salads and sandwiches.

Service Issues

Many reviews highlighted problems with order accuracy, long wait times, and understaffing, leading to frustration among customers.

Cleanliness

While some customers noted clean environments, others pointed out dirty tables and a lack of attention to cleanliness during busy times.

Pricing Concerns

Several customers found the prices to be high relative to portion sizes and quality, leading to mixed feelings about value.

Customer Service

Feedback on staff friendliness was mostly positive, but there were instances of poor service and lack of attentiveness reported.
  • BB
    Bill
    Oct 30, 2025
    2.0
    As a Sip Club member I've visited probably 30+ Paneras nationwide while traveling for work. This is the first Panera that flat out refused to give a refill on drinks. I ordered like $20 worth of food but a refill crosses the line? Really? The employees were nice but the greed by the store owner is absurd.
  • JB
    Jon Bowen
    Oct 30, 2025
    1.0
    Worst Panera we’ve been to, and we’ve been to many on the East Coast. Very long wait due to understaffing. Lunch on weekday. Order was incorrect (first time it’s happened at a Panera). Won’t be back, many other restaurants n Destiny
  • AT
    Anna Trombley
    Oct 18, 2025
    4.0
    Good hot soup
  • KS
    Kristin S
    Oct 16, 2025
    3.0
    Chicken was pretty gross and most of the salad was brown and soggy. Soup, bread and other items were fine.
  • EB
    Eric Brodie
    Sep 30, 2025
    3.0
    Not one of the better Panera locations in my humble opinion. The food did not disappoint, but the employees all seemed eager to leave and the store was not as clean as it could have been.

Frequently Asked Questions About Panera Bread

Does Panera Bread at 9542 Destiny USA Drive accept reservations?

No, Panera Bread does not accept reservations at this location.

What are the operating hours of Panera Bread Syracuse?

Panera Bread is open Monday through Saturday from 9:00 AM to 7:30 PM, and Sunday from 9:00 AM to 6:00 PM.