Panera Bread

4.1
777 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Syracuse is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
9542 Destiny USA Drive, Syracuse, NY
13290, United States

Hours

Reviews

4.1
777 reviews
5 stars
397
4 stars
198
3 stars
93
2 stars
37
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff friendliness; some praised individual employees while others reported poor service and lack of attention.

Food Quality

Food quality is generally praised, especially soups and breads, but there are complaints about incorrect orders and inconsistent portion sizes.

Cleanliness

The cleanliness of the restaurant is inconsistent; some customers noted clean environments while others reported dirty tables and areas.

Pricing

Many customers find the prices to be high for the portion sizes and quality, leading to complaints about value.

Order Accuracy

Frequent issues with order accuracy, including missing items and incorrect orders, causing frustration among customers.
  • SO
    Sufian Omar
    Dec 26, 2025
    1.0
    Worst place ever I walked in and ordered my total was $14.45 I handed the girl $100 and she handed me back $75.55 5 minutes later I walk back and she’s not there I went up to the manager and he said I’m not going to waste my time to go rewatch the cameras for someone lying like you and kicked me out worst place ever do not recommend if I could put negative stars I would
  • PS
    Paul Stratton
    Dec 23, 2025
    5.0
    The broccoli and cheese soup in a bread bowl is fantastic. I will certainly order this again and again
  • BB
    Brittany B
    Nov 26, 2025
    5.0
    I came in this afternoon and your associate Tatiana had the nerve of being the sweetest lil ray of sunshine. I can't stand Syracuse and I was going to the hospital with my mom and she brightened our day.
  • BB
    Bill
    Oct 30, 2025
    2.0
    As a Sip Club member I've visited probably 30+ Paneras nationwide while traveling for work. This is the first Panera that flat out refused to give a refill on drinks. I ordered like $20 worth of food but a refill crosses the line? Really? The employees were nice but the greed by the store owner is absurd.
  • JB
    Jon Bowen
    Oct 30, 2025
    1.0
    Worst Panera we’ve been to, and we’ve been to many on the East Coast. Very long wait due to understaffing. Lunch on weekday. Order was incorrect (first time it’s happened at a Panera). Won’t be back, many other restaurants n Destiny

Frequently Asked Questions About Panera Bread

Does Panera Bread at 9542 Destiny USA Drive accept reservations?

No, Panera Bread does not accept reservations at this location.

What are the operating hours of Panera Bread Syracuse?

Panera Bread is open Monday through Saturday from 9:00 AM to 7:30 PM, and Sunday from 9:00 AM to 6:00 PM.