CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Syracuse is here with warmth and welcome. Panera Bread. Food as it should be.
Customer experiences with service are inconsistent, with some praising friendly staff while others report rudeness and poor service.
Food Quality
Food quality varies significantly; while some customers enjoy the meals, others complain about incorrect orders, poor preparation, and unsatisfactory portion sizes.
Cleanliness
Multiple reviews highlight issues with cleanliness, including dirty tables and unsanitary conditions in the dining area and restrooms.
Atmosphere
The atmosphere is generally described as pleasant, but some customers report disturbances from staff behavior and noise.
Value for Money
Customers express mixed feelings about pricing, with some feeling that the food is overpriced for the quality received.
BB
Bryant Buchanan (Buck)
3 days ago
4.0
Not a fan of chains but my kids drag me there. The food is good, but dull. Since it's made to not offend anyone, thus mass "appeal," it lacks interest/soul; simply put, its uninspiring. But they do a good job with what they do and they have nailed consistency. I've been to two locations recently and both had the same big problem with staffing. In both cases the dining areas were a mess with tables bad and the floor awful, looked like a school cafeteria floor after a food fight. Clearly, in both cases, they were missing that key employee at that moment. We get it, people call in sick. If I were the manager, I'd be out there with a sweeper, setting a good example and cleaning the floors
AG
A G
Nov 17, 2025
5.0
I literally started my business here by ordering coffee and just working on my laptop. That was ten years ago and since then there has been so many changes, but Panera holds a special place in my heart. I couldn’t work from home and it gave me the ability to concentrate and get my work done. Great place with great staff, couldn’t think of a better place
JP
Julio Perez
Nov 11, 2025
4.0
The food is always decent and the staff friendly but the wait during lunch time very long. More than twenty minutes.
RS
Rusty Smith
Nov 9, 2025
2.0
Forgot my grill cheese on my take out, went to sit down most tables were dirty and the dining room floors were all dirty.
PN
Patti Nana
Nov 4, 2025
3.0
Always good food, but in the 5 times I've been here in Fairmount I had to wash the table before eating...the rugs are filthy. Looked like they dont clean down the plate drop off either. It would make a big difference if they could simply keep the eating area clean.