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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

4.1
(714 reviews)

Business Details

3401 West Genesee Street, Syracuse, NY
13219, United States
(315) 488-2019

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Syracuse is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
3401 West Genesee Street, Syracuse, NY
13219, United States

Hours

Reviews

4.1
714 reviews
5 stars
395
4 stars
168
3 stars
53
2 stars
32
1 star
66

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including long wait times, incorrect orders, and rude staff.

Cleanliness

Numerous reviews highlighted unsanitary conditions in the dining area and bathrooms, with dirty tables and floors.

Food Quality

While some customers enjoyed the food, others complained about inconsistencies in portion sizes and quality, with several items being served cold or poorly prepared.

Pricing Concerns

Several reviews mentioned that the food is overpriced, especially given the quality and service issues.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and enjoyable food, indicating that experiences can vary significantly.
  • MM
    Michelle
    Feb 17, 2026
    5.0
    friendly staff, great food
  • TF
    TL Fenner
    Feb 2, 2026
    2.0
    Cherry Danish was way overpriced, and fell apart with every bite, flavorless. Squash soup was good, however the baguette that I got with it was cold as if it just came out of the refrigerator, unwarmed. The floor was filthy, every single table had food/ napkin/ utensil underneath it. This was at 1:00 p.m. in the middle of the week. Very disappointed.
  • JC
    John Cummings
    Jan 24, 2026
    1.0
    I ordered online and they messed my order up completely I spent 75$ and they only credited 25$ when they forgot an entire meal, my drink came wrong and my smoothie came opened. Literally just wasted 75$ on nothing.
  • WN
    Will Nichols
    Jan 23, 2026
    1.0
    Service is always very poor there! I was waiting over 30 minutes for the DoorDash order and I got reported by the customer. They’re always understaffed there. Food is not the same!
  • BE
    Becky Enck
    Jan 20, 2026
    1.0
    Never again. I chose the rapid delivery option around 6:10. When placing the order, I had to keep customizing since they were out of many ingredients and chips. Arrived and was told it wouldn't be ready until 6:50 It wasn't ready until around 7:20!!! Waited over an HOUR for our meal. When it finally arrived it wasn't made right. Both of the sandwiches didn't have avocado. When I brought it up to the manager he said there was a portion size on there. When he showed me, it was a sliver of avocado about the size and thickness of a bobby pin. Had to wait for them to remake them properly. The mac and cheese was disgusting and not how it typically is. So unsure what was going on there. I've had poor experiences here before, but this was despicable. $43 for that?! Embarrassing. DO BETTER!

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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