CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Syracuse is here with warmth and welcome. Panera Bread. Food as it should be.
Multiple reviews highlighted poor customer service, including rude staff and incorrect orders.
Cleanliness
Customers frequently reported dirty tables and unsanitary conditions in the dining area and restrooms.
Food Quality
While some customers enjoyed the food, there were numerous complaints about incorrect orders, portion sizes, and food preparation.
Positive Experiences
Despite the issues, several customers praised specific staff members and had positive dining experiences.
SB
Stunt Bros
3 days ago
5.0
Had a wonderful experience at this Panera the food was great as always and the service was incredible had a nice chat with Riley the young lady making my sandwich, one of the nicest girls I’ve ever met. made me feel right at home thank you for the hospitality!
LG
Larry Goldberg
4 days ago
4.0
The food is very good, but very expensive.
RM
Robert Mayott
Jan 3, 2026
5.0
Always good and fresh food. Nice people. Prices are on the high side.
RN
Ryan Nicholson
Dec 11, 2025
1.0
The store manager that’s here in the daytime, heavy blonde lady, is incredibly rude. She always has a bad attitude. And the bathrooms haven’t been cleaned in months. They are disgusting.
AG
A G
Nov 17, 2025
5.0
I literally started my business here by ordering coffee and just working on my laptop. That was ten years ago and since then there has been so many changes, but Panera holds a special place in my heart. I couldn’t work from home and it gave me the ability to concentrate and get my work done. Great place with great staff, couldn’t think of a better place