Many customers praised the food as delicious and well-prepared, with specific mentions of generous portions and homemade dishes.
Service
Service received mixed reviews; while some servers, particularly Sofia and Egzona, were highlighted for their attentiveness and friendliness, others faced criticism for being slow or unresponsive.
Dining Experience
The ambiance and overall dining experience were generally well-received, though some customers reported issues with wait times and food availability during busy periods.
Thanksgiving Buffet
The Thanksgiving buffet received significant criticism for poor food quality and service, with many customers expressing disappointment over the experience.
BC
Bradley Canavan
Dec 20, 2025
5.0
Went tonight for dinner. Food was phenomenal. Giant portions for a great price. Fantastic wait staff. Excited to go again
CA
Charles J Albani
Dec 16, 2025
5.0
I had my 50th birthday party at Mona Lisa's. The experience was nothing but excellent. Very friendly staff and the food was off the charts š
VP
Victoria Phipps
Nov 27, 2025
2.0
My husband and I relocated to Albany just over a year ago. Our kids still live in Rochester. We drove to Syracuse today for Thanksgiving dinner and our kids met us here. It was $54 dollars a person; $326 after drinks and $50 tip. The waitress was super nice and helpful. Thanksgiving dinner was so very disappointing. The buffet menu I saw online included salads, soups, sweet breads, focaccia, all the traditional thanksgiving foods, prime rib, ham with Dijon glaze with raisins, etc. We went to the buffet and chose what we could. Not everything was ready I guess even though you had to make reservations and put in your credit card to reserve. There wasn't any breads, no gravy and no prime rib. The turkey, mashed potatoes, sweet potatoes and stuffing brick was very cold. And no gravy to warm it. No raisins in the ham glaze (I love raisins). I don't think there was any focaccia and no dinner rolls. The sweet breads (pumpkin and apple fritter) came out over an hour later than dinner. Other patrons were complaining very loudly. I chose to write this review instead. I am so sad that my first thanksgiving dinner dining out with my kids, after over a year being across the state, was a far cry from a family holiday dinner. And we paid really good money that pretty much broke me. I won't be back, unfortunately.
SK
Sarah K
Nov 23, 2025
4.0
This was our first time here. Our server Sofia was very friendly and helpful. The owner (Iām assuming) was constantly checking all of the buffet pans to make sure they were hot and full and he stopped by our table to make sure everything was good. All of the food was delicious, especially the complimentary, warm chocolate chip sourdough bread. My only complaint would be the woman in the booth behind us who was on a FaceTime/speakerphone call at full volume for 3/4 of the time we were there. It was very disruptive and disrespectful, but some people have no self-awareness. All in all, we really enjoyed our brunch and will definitely be back again!
KP
Kristen Popov
Nov 23, 2025
5.0
Sofia was the BEST server. Please give her a raise and take good care of her. The food was excellent the friend group are repeat customers!
Frequently Asked Questions About Mona Lisas Ristorante
What are the opening hours of Mona Lisas Ristorante?
Mona Lisas Ristorante is closed on Mondays. From Tuesday to Thursday, it is open from 5:00 PM to 8:00 PM. On Fridays and Saturdays, it opens from 5:00 PM to 8:30 PM. On Sundays, the hours are 8:30 AM to 1:00 PM.
Does Mona Lisas Ristorante offer delivery and pickup services?
Yes, Mona Lisas Ristorante offers both in-store pickup and delivery services.
Where is Mona Lisas Ristorante located?
Mona Lisas Ristorante is located at 329 Fay Rd, Syracuse, NY 13219, United States.
What types of cuisine does Mona Lisas Ristorante offer?
Mona Lisas Ristorante specializes in Italian cuisine, including pizza, pasta, chicken wings, salads, and also offers gluten-free and vegetarian options. It is a family restaurant and also provides catering services.
What is the price range at Mona Lisas Ristorante?
The price range at Mona Lisas Ristorante is considered to be moderate (represented as 'TWO').
Where can I view the menu and place orders for Mona Lisas Ristorante?
You can view the menu and place orders at https://mymonalisas.com/menu on their official website.
How can I contact Mona Lisas Ristorante?
You can contact Mona Lisas Ristorante by phone at +1 315-488-6662.
What nearby restaurants can I visit around Mona Lisas Ristorante?
Nearby restaurants include Morgan's Restaurant and Tavern, Sumera Restaurant (offering Mediterranean and Middle Eastern cuisine), and other Italian and American dining options.
Are there any notable landmarks near Mona Lisas Ristorante to visit before or after dining?
Yes, Westcott Reservoir is a nearby landmark and lake that guests can visit to enjoy some scenic views before or after their meal.
What nearby services can complement my visit to Mona Lisas Ristorante?
Nearby services include beauty and spa salons like Hellhammer Design and Cosplay and Amber Scissor Hands; laundry services such as Harris Cleaners of Westvale; as well as pet services like DoodyCalls of Syracuse.