Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,154 reviews
5 stars
416
4 stars
252
3 stars
223
2 stars
85
1 star
178
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with some staff being praised for friendliness and efficiency, while others are reported as rude and unprofessional.
Food Quality
Food quality is inconsistent, with reports of cold, undercooked, or incorrect orders, but some customers also mention fresh and well-prepared meals.
Speed of Service
Many customers complain about slow service, particularly during peak hours, with long wait times reported for both drive-thru and dine-in orders.
Cleanliness
The restaurant is noted for being clean by some customers, while others report dirty bathrooms and a lack of cleanliness in the dining area.
Order Accuracy
There are frequent complaints about missing items or incorrect orders, leading to frustration among customers.
- CSChris SNov 12, 20255.0I drive by the McDonald's closest to my office to go to this location. Jennifer was a perfect example of great customer service this morning. Shes super friendly, cares about her work, and is good at what she does. This store is cleaner, faster, and the quality is better than the one closer to me.
- JKJasmine KayeNov 8, 20251.0Is not 24hrs. Went on Saturday at 4:09am to try and get breakfast before a flights and drive thru employee said " we are not open yet" when I tried to give my order.
- TBTerri Parrow BotsfordOct 29, 20251.0I ordered online and entered my parking space number. After waiting 16 minutes I went in to get my food. She said it was sitting just there. The French fries were not fresh.
- SHSahara Ferreira- HolidayOct 23, 20255.0Cynthia is the best!!! She’s my favorite is so sweet, she needs a pay raise, nobody has customer service like her. I’ve witnessed her multitasking and couldn’t believe how she did it with having such a calm positive attitude, I hope when I come back I hear she’s got a pay a raise and that McDonald’s acknowledged her. People that work need to be acknowledged, she’s so sweet everytime I come.
- SWShay WarrenOct 21, 20251.0So my husband wants items to play the game for monopoly. So online it says the hasbrows come with it. I am currently writing a paper so I decided to suprise him with some game pieces. When we got the order there was none on them. I then drove to the store because that was the point of ordering what I did, just to make his day. I get there and the employee says we'll we dont have anymore game pieces for hashbrowns once we're out we're out and its done. Please update this online because its misleading and defeated the sole purpose of my order today. Thank you!!
Frequently Asked Questions About McDonald's
What are the opening hours for McDonald's at 6481 Thompson Rd, Syracuse?
McDonald's at 6481 Thompson Rd is open 24 hours every day of the week, Monday through Sunday.
Does this McDonald's location offer delivery services?
Yes, delivery is available 24/7 at this McDonald's location, including same-day and no-contact delivery options.
Can I use the drive-thru service any time of the day at this McDonald's?
Yes, the drive-thru is open 24 hours every day for your convenience.
What payment options are accepted at McDonald's on Thompson Rd?
This location accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I place an order online or via mobile apps for this McDonald's?
You can order via the McDonald's App available on iOS and Android or use the online ordering link at https://mcdonalds.smart.link/mjuu1ggdi to place your order.
Does this McDonald's offer any rewards or promotions?
Yes, you can earn points for free food through MyMcDonald's Rewards. More information is available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
What nearby hotels are close to this McDonald's for travelers staying in Syracuse?
Nearby hotels include Comfort Inn & Suites Syracuse-Carrier Circle, Rodeway Inn Syracuse Carrier Circle, Candlewood Suites East Syracuse - Carrier Circle by IHG, John Milton Inn, Motel 6 East Syracuse - NY - Airport, Ramada Limited, and Best Western Plus Carrier Circle Syracuse. These provide great accommodation options before or after visiting McDonald's.
Are there other fast food options near McDonald's on Thompson Rd?
Yes, Taco Bell and Dunkin' are nearby fast food restaurants, offering Mexican cuisine and coffee/donuts respectively, giving customers alternative dining options in the area.
What nearby transportation or fuel services are available near McDonald's for convenience?
You can find several gas stations and convenience stores nearby, such as Speedway, Carrier Circle Mobil, and Mobil Mart, useful for those fueling up before or after a meal.