McDonald's

3.3
704 reviews
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Business Details

3329 W Genesee St, Syracuse, NY
13219, United States
(315) 218-5757
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3329 W Genesee St, Syracuse, NY
13219, United States

Hours

Reviews

3.3
704 reviews
5 stars
235
4 stars
144
3 stars
105
2 stars
60
1 star
160

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, both in-store and drive-thru, with some waiting over 30 minutes for simple orders.

Food Quality

There were numerous complaints about food quality, including raw items, stale fries, and incorrect orders, leading to dissatisfaction among customers.

Staff Attitude

Several reviews mentioned rude or unprofessional behavior from staff, impacting the overall customer experience negatively.

Cleanliness

The cleanliness of the restaurant and restrooms was criticized, with reports of unsanitary conditions and overflowing trash.

Play Area

The children's play area received positive feedback, with many customers appreciating it as a redeeming feature of the location.
  • JM
    James Mather
    Oct 20, 2025
    1.0
    This location is beyond slow. It could be dead and yet it still takes 20+ minutes to get a one item order. I’ll never come to this location again since Camillus is a short drive and a million times faster. Something needs to be done with this location because it’s terrible.
  • SS
    Santanna Schulz
    Oct 17, 2025
    4.0
    I love going to this location because it has the children’s play place. My step daughter loves to play and make a friend for the day. Although it can be obnoxious when children are not attended by an adult and acting rude. Just stopped in quick to get a kids happy meal and cheeseburger with no onion. The food was fresh, promptly brought out to the table and prepared as ordered, without onion. They did give BBQ sauce even though ranch was requested but easily fixed when I notified them at the order counter.
  • TO
    Trevor Olinger
    Oct 10, 2025
    1.0
    This is by far one of the worst mcdonalds. Food is always old, fries sit in the thing for hours . Theyre stale and cold. They constantly forget to put food in bag, soda is flat 95% of the time. Sweet tea is always watered down and nasty. Theyre usually old as well. Place is never clean.
  • MK
    Michael Kuczynski
    Oct 10, 2025
    4.0
    The food was brought to our table. And the play place is very clean and in good repair. The kids loved it!
  • SF
    Santos Flores
    Oct 7, 2025
    1.0
    Doesn't a big breakfast come with pancakes? Both orders didn't have it. They didn't even call out my order number or anything
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Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 3329 W Genesee St, Syracuse?

Delivery is available daily from 6:00 AM to 11:30 PM.

What are the drive-thru hours at this McDonald's location?

Drive-thru operates every day from 5:30 AM to midnight.