McDonald's

3.3
2238 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2442 Erie Blvd E, Syracuse, NY
13224, United States

Hours

Reviews

3.3
2,238 reviews
5 stars
765
4 stars
422
3 stars
365
2 stars
183
1 star
503

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unprofessional.

Wait Times

Many customers experienced excessively long wait times for food, both in the drive-thru and inside the restaurant.

Food Quality

Several reviews mentioned issues with food quality, including cold, stale, or incorrectly prepared items.

Cleanliness

Customers reported unsanitary conditions in the restaurant, including unpleasant odors and dirty dining areas.

Staff Attitude

There were complaints about staff being unhelpful and dismissive, contributing to a negative dining experience.
  • LZ
    Leo D Zouaoui
    4 days ago
    1.0
    Dont even think to pick at night make me wait in order line then when i pass to window she said what ? What you mean by what ? Im here for picking my freaking food Nice costumer service " what "
  • RB
    Rafael Buenaflor
    Oct 31, 2025
    2.0
    Mobile ordered here 3 times and I have always had items missing. I probably should’ve learned after the second try. Drive thru is always long and it just doesn’t seem to run efficiently.
  • DW
    Derrick Wood
    Oct 30, 2025
    1.0
    Why is their customer service so horrible ? If you don't like your job, find some where else to work. I was the only person in line, waiting while staff looked at me and just ignored me. One was too busy texting on her phone. I literally had to ask the manager if I could please place an order. She said, I'll get to you. I waited so long the app exclusive deal i had selected became invalid. I remember when McDonald's used to take pride in their service.
  • AB
    Andrew Benninger
    Oct 29, 2025
    1.0
    You will wait 45 minutes for a single sandwich. It’s ridiculous. Don’t come here. It would actually be easier to slaughter your own animal than expect to get food in a timely manner here.
  • BC
    Briana Chorney
    Oct 12, 2025
    1.0
    10/12/2025 I just started door dashing. The lobby was locked so I went to the speaker box of the drive thru. I said, "I am here for a doordash pick up. Is drive thru fine?" The woman on the other end answered, "You gotta....okay, drive on up." I get to the window after waiting in a lengthy drive thru line just for this Little Miss Piggy looking thing with glasses to tell me I have to pick it up at their particular window. I said, "You let me wait this whole time in this drive thru..." Miss Piggy, "Well, it's your fault." She failed to mention the lobby was now opened so.. I go to particular window and ring bell. Just to hear, who I believe was the manager, on the other side talking smack, instead of I don't know, letting me know the lobby was now opened. Miss Piggy failed to mention that they unlocked the lobby while I was waiting in drive thru. So they let me sit there ringing the bell for a minute until I tried the door, myself. I guess no one thought to let me know the lobby was now opened as I'm ringing their window bell that I was just directed to, without being notified that they already opened the lobby. The food wasn't prepared even by the time all that happened. I'm pretty sure it wasn't prepared correctly. I didn't see one person handling food wearing gloves. The place just opened and it already looked filthy. 200 thumbs down to this location. Thumbs up to the tall gentleman who finally gave me my order at the counter.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 2442 Erie Blvd E, Syracuse?

McDonald's is open 24 hours a day, 7 days a week, including all holidays.

Does this McDonald's location offer drive-thru service?

Yes, drive-thru service is available 24/7 at this McDonald's location.