Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,568 reviews
5 stars
457
4 stars
255
3 stars
241
2 stars
141
1 star
474
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely long wait times, often exceeding 30 minutes for simple orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.
Staff Attitude
Feedback indicated that employees were often rude, dismissive, and lacked professionalism, contributing to a negative customer experience.
Cleanliness
The restaurant was frequently described as dirty, with unkempt dining areas and unsanitary conditions noted by multiple customers.
Management Issues
Many reviews pointed to poor management practices, including inadequate staffing and lack of accountability for staff behavior.
- JDJ D6 days ago1.0Poor service at this location and always a 30-40 minute wait for pick up orders. If you inquire about your order you’ll most likely get an attitude from one of the workers or told ‘there’s nothing they can do about it.’ There’s a right and a wrong way to handle things in the food service industry and being nasty to your customers, especially, those who are patient with you, isn’t the right way. This store either needs new Management or the entire staff needs to be trained on proper customer service. Hopefully the higher ups care enough to take action and correct these issues promptly.
- SSSaucynessNov 17, 20251.0They were absolutely horrible service, I went in for a pick up order at their late time bcuz I just got off work, so I’m trying to get a quick meal to feed my wife and kids and the lady in the window had the nerve to tell me that I didn’t place my order after I showed her my order right to her face while I’m standing out in 20 degree weather. STOP SPENDING YOUR MONEY ON SHITTY FAST FOOD AND COOK AT HOME AND ENJOY EATING OUT AT RESTAURANTS IF YOU PREFER!!!!!
- MSMatt S.Nov 10, 20251.0NEVER DOORDASH FOR THIS LOCATION. They make you wait as long as possible and leave items out of the orders. They had me waiting 20 minutes over the time limit on the order and gave a me a violation for waiting too long when they wouldnt even answer the window. They rejected my dispute on the violation and told to contact the establishment that gave it to me.
- TMTreona McleanNov 7, 20251.0Service was poor with bad attitudes for the big black gentleman and my burgers orders for my children one was bitten off & slimy substance so we didn't trust it and had to throw the whole meal away because there was no way we were giving anything from that bag to my family. To avoid conflict I did call about a refund and still no response 😞 . We don't eat out much and the one day we do this is what happened 😢🙏
- DDdhan dhakalNov 5, 20251.0I have ordered 4 Mac chicken, 4 medium French fries and 10 pieces of chicken. I ended getting only Mac chicken and French fries. There was no chicken nuggets in the bag so I attempted to call them several times, but no one answered. I paid $32.20 for only Mac chicken and French fries.
Frequently Asked Questions About McDonald's
What are the regular opening hours for this McDonald's location?
This McDonald's in Syracuse, NY is open from 5:00 AM to 1:00 AM Monday through Wednesday and Sunday. On Thursday through Saturday, it remains open until 2:00 AM.
What are the drive-through hours at this McDonald's?
The drive-through is open from 5:00 AM to 1:00 AM Monday through Wednesday and Sunday, and until 2:00 AM Thursday through Saturday.
Does this McDonald's offer delivery and pickup services?
Yes, this location offers delivery, curbside pickup, same-day delivery, and no-contact delivery services.
How can I place an order online for this McDonald's?
You can place orders online via their delivery URL: https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on iOS and Android.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's offers drive-thru service.
Are there any nearby coffee shops close to this McDonald's?
Yes, nearby you can find APlus at Sunoco, a coffee shop where visitors can grab a coffee before or after their meal at McDonald's.
Where can I find nearby gas stations or convenience stores from this McDonald's?
Nearby gas stations and convenience stores include CITGO and Sunoco, both offering automotive needs and convenience items close to McDonald's.
Are there any nearby ATMs near this McDonald's location?
Yes, you can find several ATMs nearby including LibertyX Bitcoin ATM and The Exchange Network for your cash and digital currency needs.
What other types of services and shops can I find near this McDonald's?
Nearby you can find a variety of services such as UPS Access Point location for shipping, Spring Nails and Spa for beauty services, M&T Bank for financial needs, and Shop City Animal Hospital for pet care.