Brand Certified
Five Guys
4.5(853 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
3439 W. Genesee Street, Syracuse, NY
13219, United States
Certified by Five Guys • Mar 01, 2026
(315) 299-7027
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.com/3439-w-genesee-street
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 3439 W. Genesee Street in Syracuse is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.5
853 reviews
5 stars
573
4 stars
178
3 stars
56
2 stars
14
1 star
32
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the burgers and fries for being delicious and fresh, with some highlighting the milkshakes as exceptional.
Service Issues
Several reviews noted poor service experiences, including order mistakes and unprofessional behavior from staff, although some praised the friendliness of certain employees.
Pricing Concerns
Many customers expressed that the prices are high, with some feeling that the value does not match the cost, especially for the portion sizes.
Cleanliness and Atmosphere
While some reviews mentioned cleanliness and a pleasant atmosphere, there were also complaints about the dining area and restrooms needing attention.
- MFMaryKay Foehl6 days ago3.0My family loves 5 Guys. It just not thing.
- RDRobbie DischiaveFeb 3, 20263.0Priced high but good food
- PPPink PhoneJan 28, 20265.0Did the employees get their raises and reviews yet?
- ETEd TomosJan 23, 20262.0Not only did the fries get more expensive but they're smaller now than they used to be. They used to put the large fry in a cup and then give you extra. Now the large fry goes into a smaller bag and you get a little bit extra. All that and it cost you more money 💰
- CFCameron FranklinJan 14, 20265.0It was late around 9ish when I did a DoorDash pickup for myself the other day. Wouldn’t expect any employee to be lively at the hour but everyone in the kitchen was delightful, only ordered two milkshakes (which were great). Employees handled a disgruntled customer very well who didn’t seem to understand policies nor wanted to listen.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Brand Certified Facts from Five Guys
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