Dunkin'

3.7
663 reviews
Get DirectionsCallWebsite

Business Details

299 Farrell Rd, Syracuse, NY
13209, United States
(315) 218-5729
https://www.dunkindonuts.com
GoogleInstagramTwitter

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Syracuse, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
299 Farrell Rd, Syracuse, NY
13209, United States

Hours

Reviews

3.7
663 reviews
5 stars
303
4 stars
129
3 stars
81
2 stars
31
1 star
119

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times, often exceeding 20 minutes, both in drive-thru and in-store.

Staff Attitude

Feedback indicated a mix of friendly and rude service, with some employees praised for their helpfulness while others were noted for poor customer interaction.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong drink preparations.

Cleanliness and Organization

Several reviews mentioned unsanitary conditions and disorganization within the store, impacting the overall customer experience.

Product Availability

Customers frequently noted that items were out of stock, particularly during peak hours, leading to dissatisfaction.
  • AB
    Allysa Blair
    Jan 2, 2026
    5.0
    Place mobile order every day before I go to work morning staff is excellent always have my order ready very friendly. Love coming here
  • SW
    Sarah Wehr
    Dec 31, 2025
    1.0
    I placed a mobile app order for walk in and they were locked so I got in line at drive thru. I waited a long time to be told that we just opened and are not serving food and I waited at the window and was ignored before shouting to get someone’s attention. My only suggestion is that you could have said not open on the app! Also why are you still doing orders if there’s no food??
  • SF
    Sam Feher
    Dec 21, 2025
    1.0
    Long wait times 20 minutes or more when I order on the go. Most of the time my coffee taste like black coffee. They always forget cold foam and have attitude when I ask for some when I paid for it in the app. Half the staff stands around talking while drive through is backed up and customers are filling lobby
  • AA
    Alex
    Dec 6, 2025
    1.0
    Been there a few times service always slow on weekends.
  • TD
    Tommy Delight
    Nov 14, 2025
    1.0
    Yikes. Stood in the drive thru for nearly 30 minutes early afternoon with only 2 cars ahead of me and 1 customer inside. Clearly they more staff, or staff needs to be trained on how to properly manage work load. Guy at the window first tried to give me the wrong order, then only gives me half of my actual order and says have a good day. I had to request what I ordered and it wasn’t even the right thing after I got it. This isn’t the first time I’ve had this issue at this particular location.
Read more reviews on Google

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in Syracuse, NY?

This Dunkin' is open every day from 4:30 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' offers delivery service and curbside pickup is available for customers.