Dunkin'

3.7
660 reviews
Decked Out Lattes
Get DirectionsCallWebsite

Business Details

299 Farrell Rd, Syracuse, NY
13209, United States
(315) 218-5729
https://www.dunkindonuts.com
GoogleInstagramTwitter

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Syracuse, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
299 Farrell Rd, Syracuse, NY
13209, United States

Hours

Reviews

3.7
660 reviews
5 stars
303
4 stars
129
3 stars
82
2 stars
31
1 star
115

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, both in-store and at the drive-thru.

Staffing Issues

Many reviews highlighted that the location is understaffed, leading to poor service and long lines.

Order Accuracy

Numerous customers experienced issues with incorrect orders and missing items, indicating a lack of attention to detail.

Customer Service

While some staff were praised for their friendliness, many reviews noted rude behavior and a lack of acknowledgment from employees.

Cleanliness

Several customers reported unsanitary conditions, including dirty bathrooms and messy dining areas.
  • AG
    Amanda Gehman
    Nov 15, 2025
    1.0
    Absolutely the worst dunkin! Constantly closing down the inside, even when they are taking walk in orders. They have no clue what they are doing. How are they still open? The owner seriously needs to learn how to run a business.
  • TD
    Tommy Delight
    Nov 14, 2025
    1.0
    Yikes. Stood in the drive thru for nearly 30 minutes early afternoon with only 2 cars ahead of me and 1 customer inside. Clearly they more staff, or staff needs to be trained on how to properly manage work load. Guy at the window first tried to give me the wrong order, then only gives me half of my actual order and says have a good day. I had to request what I ordered and it wasn’t even the right thing after I got it. This isn’t the first time I’ve had this issue at this particular location.
  • KN
    Kathleen Newkom
    Nov 9, 2025
    1.0
    If I could give 0 stars I would. I ordered ahead like usual and waited in drive thru for over 20 minutes before I had to drive away. 20 minutes of waiting and still had 2 cars in front of me to have their order taken.
  • KP
    Karen Pederzolli
    Nov 5, 2025
    2.0
    This location is close to my home and every time I go there is a long wait, out of food, and cold coffee. I tried going back to see if anything would change but it just keeps getting worse. I will not be a returning customer..
  • CL
    Craig Lazzar
    Oct 27, 2025
    1.0
    Only one of the doors unlocked kitchen area visibly a mess. Owner clearly doesn't care about service or good staffing as there were two people barely keeping up. Staff didn't know their own self help Order screen, There's no option to modify sandwiches, And they wasted time telling me what I already knew. They weren't even ready to take a verbal order. Absolutely despicable franchise location.Go to any other one you can.
Read more reviews on Google

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in Syracuse, NY?

This Dunkin' is open every day from 4:30 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' offers delivery service and curbside pickup is available for customers.