Brand Certified
Dunkin'
3.7(204 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
9520 Carousel Ctr. Dr, Syracuse, NY
13290, United States
Certified by Dunkin' • Mar 01, 2026
(315) 476-0747
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Syracuse, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.7
204 reviews
5 stars
98
4 stars
37
3 stars
18
2 stars
11
1 star
40
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff and long wait times.
Coffee Quality
Mixed reviews on coffee quality; some praised it while others complained about burnt or poorly made drinks.
Staff Training
Many reviews indicated a lack of training among staff, leading to incorrect orders and unprofessional behavior.
Cleanliness
Some customers noted cleanliness issues, particularly with the dining area and bathrooms.
Food Quality
Several complaints about food being served cold or burnt, with some positive remarks about specific items.
- SLSkylar LindseyNov 26, 20255.0Been going to this particular Dunkin since I started working at Destiny. These guys are pretty good. 15 out of 10 would gladly go there again.
- LMLokesh MeganathanNov 11, 20251.0Had a very bad experience by ordering thier Hot coffee at this location, especially at this ocation their coffee is very worst, everytime it's a worst coffee
- KNKelly NealOct 7, 20255.0Duncan coffee to me is the only coffee that I'll buy. I have it freshly ground every morning. It's my only coffee shop. Good food, coffee and service.
- ICIris colonMay 11, 20215.0Love the coffee
- RWRachael WilliamsApr 1, 20215.0Employees very friendly. Helped us get on the app for a coupon. Coffee was pretty good too. :)
Frequently Asked Questions About Dunkin'
What are the regular opening hours of Dunkin' in Syracuse, NY?
Dunkin' in Syracuse is open Monday to Thursday from 7:00 AM to 8:00 PM, Friday and Saturday from 7:00 AM to 9:00 PM, and Sunday from 8:00 AM to 6:00 PM.
Does Dunkin' offer delivery and pickup services?
Yes, Dunkin' offers delivery and curbside pickup services to make grabbing your favorites convenient.
Where is Dunkin' located in Syracuse?
Dunkin' is located at 9520 Carousel Ctr. Dr, Carousel Mall Unit 9520, in Onondaga, Syracuse, NY 13290, inside Destiny Mall.
What special drinks are available during the holiday season at this Dunkin'?
For the holiday season, Dunkin' features the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher.
Can I order ahead at Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app for a fast grab and go experience or order online through their website.
What types of meals are served at this Dunkin'?
Dunkin' serves breakfast, lunch, and brunch options including coffee, espresso, donuts, and breakfast sandwiches.
Is there free Wi-Fi available at Dunkin'?
Yes, Dunkin' offers free Wi-Fi for customers at this location.
Which nearby places can customers visit while at Destiny Mall near Dunkin'?
Customers can visit Liberty Travel for travel needs, Mission Syracuse Outpost for community services and bookstore, and PacSun for men's clothing and fashion accessories, all close to Dunkin' inside Destiny Mall.
Are there any beauty salons near Dunkin' at Destiny Mall?
Yes, several beauty salons like Brow Studio 7, BV Nails & Spa, Nail Trix, Unique Eyebrow Threading, and Beauty Plus Salon are nearby for visitors interested in spa and beauty services.
What other food and retail options are near Dunkin' in Destiny Mall?
Nearby you can find Cold Stone Creamery for ice cream and desserts, Gertrude Hawk Chocolates for candy, and various retail stores like Macy's Backstage, Spencer's, and Zales jewelry store.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
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- Official website