Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Syracuse, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.0
491 reviews
5 stars
262
4 stars
104
3 stars
50
2 stars
25
1 star
50
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of excellent and poor service experiences, with some praising friendly and efficient staff while others noted disorganization and rudeness.
Order Accuracy
Several reviews highlighted issues with incorrect orders and delays, indicating a need for improved order management.
Cleanliness
Feedback varied on cleanliness, with some customers appreciating the atmosphere while others criticized the state of the dining area.
Speed of Service
While many customers experienced quick service, others reported long wait times, particularly during busy periods.
Product Quality
Overall, customers enjoyed the coffee and food quality, though there were complaints about specific items being poorly prepared.
- WVWest ValeOct 17, 20251.0Review: Needs Better Organization and Communication I visited the Dunkin’ on Velasko Road this morning and ordered two drinks. While the staff seemed hardworking and busy, the process for handling and delivering orders felt quite disorganized. Orders were being shouted out loudly without clear communication, which made it difficult to understand when ours was ready. We received one drink right away, but the second one took nearly 8 minutes — we had to ask about it and show our receipt. The drink itself only took a few seconds to prepare, which made the delay even more frustrating. It seems the store could really benefit from a more organized order management system or clearer communication among team members. A structured process for calling out orders and ensuring all items are prepared together would make the experience much smoother for customers.
- SAShazia ArfinSep 20, 20255.0Went through the drive-thru today and Maranda was awesome! Super kind and helpful—she made the whole experience really pleasant. Great customer service!
- IEIsaac EnisJul 30, 20254.0Daniel here recommended I order the Charli coffee here 3 years ago and I have regretted it ever since
- MLMBA LifeJun 10, 20255.0Today was a phenomenal service from employees in the drive thru at this location! Specifically from “Divine”. He was so kind personable and fulfilled my order spot on! It was literally the best sugar free iced I’ve ever had! He even insisted that I try it before pulling off. Thank you for your professionalism and kindness! That’s what customer service should always be!!!
Frequently Asked Questions About Dunkin'
What are the business hours for Dunkin' in Syracuse, NY?
Dunkin' in Syracuse, NY is open from 4:30 AM to 7:00 PM Monday through Friday, and from 5:00 AM to 7:00 PM on Saturdays and Sundays.
Does this Dunkin' location offer drive-thru service?
Yes, this Dunkin' location has a drive-thru service for your convenience.
Can I order Dunkin' products ahead of time using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android platforms for a fast grab and go experience.
Does Dunkin' in Syracuse serve breakfast, lunch, and brunch?
Yes, this Dunkin' location serves breakfast, lunch, and brunch.
What types of food and drinks does Dunkin' specialize in?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Is Dunkin' offering any special holiday drinks or menu items?
Yes, during the holiday season, Dunkin' offers new items like the Cookie Butter Cloud Latte and Berry Sangria Refresher, along with returning favorites such as Peppermint Mocha and Toasted White Chocolate Signature Lattes.
Does Dunkin' provide delivery and curbside pickup services?
Dunkin' offers both delivery and curbside pickup services for customer convenience.
Are there other convenience stores or pharmacies near Dunkin' on Velasko Rd?
Yes, nearby there are convenience stores such as Rite Aid and Walgreens, which also offer pharmacy services and flowers and gifts.
What nearby places can I visit before or after my Dunkin' visit?
You might enjoy visiting James J. O'Connor Park nearby for outdoor activities or stop by The Pale and Bucket Pub or The Pies Guys Pub & Grub for dining options.
Are there any nearby laundromat or dry cleaning services close to Dunkin'?
Yes, nearby you can find Colonial Laundromat and Valley Cleaners which offer laundry and dry cleaning services.