Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Syracuse, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
490 reviews
5 stars
218
4 stars
79
3 stars
61
2 stars
40
1 star
92
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and dismissive behavior from staff, leading to a negative experience.
Order Accuracy
Frequent complaints about incorrect orders and inconsistent drink preparation were noted.
Cleanliness
Customers expressed concerns about the cleanliness of the store and the condition of the bathrooms.
Operational Issues
The lobby is often closed, and there are complaints about inconsistent hours and long wait times.
Positive Staff Interactions
Some customers highlighted positive experiences with specific staff members who provided excellent service.
- DMDevin MacNeilNov 12, 20252.0I take all city fast food places with a grain of salt, but this place has been sucking it up recently. I could go to another Dunkin, but this place was the less crappy of the two in my area. Anyway This place locks it doors without updating the app. It's kind of annoying to place an order and then wait in a massive drive thru line, caused by a simple, easy to fix, lack of communication. In hindsight, leaving this review is dumb, but it's helping me wait in the unexpected drive thru line, so...
- AWAnthony WildNov 3, 20251.0Promoting lattes they no longer have. Cereal milk and candy bar. Attitudes are nasty. Not customers fault if they're asking for something that's on the menue. The frozen machine has been down for almost a month . Everytime we stop in this one it's something they don't have, are out've, doesn't work. Exc
- MCMellivora CapensisNov 2, 20251.0Miserable employees, order never correct
- CSChelsea StevensOct 24, 20255.0Kennedy the front counter rep is amazing she is always so sweet and she remembers your order and she goes above and beyond she adds a letter in chocolate to match the day of the week in the top of my ice coffee and I love it she really cares so from me to you Kennedy thank you for making every morning for me great and you deserve so much credibility your a true rockstar highly recommend Dunkin on midler and James st
- CCCarolOct 20, 20252.0Food is great but workers are rude and disrespectful but me having 18+ years of customer service experience i'm not afraid to call them on the way they stare at me rather than "welcome to dunkin what can I get stared for you?"
Frequently Asked Questions About Dunkin'
What are the regular operating hours for Dunkin' at 2921 James St, Syracuse, NY?
Dunkin' at 2921 James St is open daily from 4:30 AM to 8:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, Dunkin' at 2921 James St offers both delivery and curbside pickup services.
Can I order ahead using a mobile app for faster service at Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on Apple Store and Google Play.
What are some popular menu items and special drinks currently available?
Enjoy holiday specials like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher along with your usual coffee, donuts, and breakfast sandwiches.
Does this Dunkin' location have a drive-thru?
Yes, this Dunkin' location includes a drive-thru for quick and convenient service.
Is there free Wi-Fi available at Dunkin' on James St?
Yes, Dunkin' offers free Wi-Fi for customers at this location.
What nearby places can I visit before or after stopping at Dunkin' on James St?
Nearby places include Papa John's Pizza for a quick meal, Kinney Drugs for pharmacy needs, and Fifi’s Ice Cream & Sweets for dessert treats, enhancing your visit to Dunkin'.
Are there other coffee shops or donut shops close to this Dunkin' location?
Yes, there are other nearby coffee and donut shops including another Dunkin' Donuts and various coffee shops in the vicinity.
Can the nearby transit options or landmarks help me find this Dunkin'?
While specific transit stations are not listed, the location near popular spots like Papa John’s Pizza and Kinney Drugs can help you identify Dunkin' at 2921 James St in Syracuse.
What payment methods are accepted at this Dunkin' location?
Dunkin' accepts both credit and debit cards for payment, ensuring convenient transactions for customers.