Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Syracuse, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
493 reviews
5 stars
219
4 stars
78
3 stars
62
2 stars
41
1 star
93
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported rude and dismissive behavior from staff, with frequent complaints about incorrect orders and poor customer service.
Operational Issues
Customers experienced frustration with inconsistent hours, including early closures and locked doors during business hours.
Food Quality
While some customers enjoyed the food, there were numerous complaints about incorrect orders, cold items, and overall food quality.
Cleanliness
Several reviews mentioned unsanitary conditions both inside and outside the store, contributing to a negative experience.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific employees for their friendly service and attentiveness.
- JWJordan WoodJan 1, 20261.0I wish I could give was stars. Place is never open on time. Staff is absolutely terrible. Just burn the place down
- JAJohn AlbertsonDec 18, 20255.0Great prices, great service, friendly employees. I recommend getting the app for all the perks and rewards.
- PGPaul GoldsteinDec 7, 20251.0The worst dunkin donut in Syracuse.people that works at dunkin by bjs should train some of the people who works at this dunkin donut!
- JHJ HDec 5, 20252.0Took forever for a mobile order, I got my coffee fast but the Croissant took forever... a croissant... that was given to me cold, right from the freezer I'm guessing. I really only stopped to pee, but someone was hacking up a lung my whole time in the store. So much for placing a mobile order to pee and get out quick. I was in there for like 20 min! I now have to go heat up my croissant myself.
- DMDevin MacNeilNov 12, 20252.0I take all city fast food places with a grain of salt, but this place has been sucking it up recently. I could go to another Dunkin, but this place was the less crappy of the two in my area. Anyway This place locks it doors without updating the app. It's kind of annoying to place an order and then wait in a massive drive thru line, caused by a simple, easy to fix, lack of communication. In hindsight, leaving this review is dumb, but it's helping me wait in the unexpected drive thru line, so...
Frequently Asked Questions About Dunkin'
What are the regular operating hours for Dunkin' at 2921 James St, Syracuse, NY?
Dunkin' at 2921 James St is open daily from 4:30 AM to 8:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, Dunkin' at 2921 James St offers both delivery and curbside pickup services.
Can I order ahead using a mobile app for faster service at Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on Apple Store and Google Play.
What are some popular menu items and special drinks currently available?
Enjoy holiday specials like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher along with your usual coffee, donuts, and breakfast sandwiches.
Does this Dunkin' location have a drive-thru?
Yes, this Dunkin' location includes a drive-thru for quick and convenient service.
Is there free Wi-Fi available at Dunkin' on James St?
Yes, Dunkin' offers free Wi-Fi for customers at this location.
What nearby places can I visit before or after stopping at Dunkin' on James St?
Nearby places include Papa John's Pizza for a quick meal, Kinney Drugs for pharmacy needs, and Fifi’s Ice Cream & Sweets for dessert treats, enhancing your visit to Dunkin'.
Are there other coffee shops or donut shops close to this Dunkin' location?
Yes, there are other nearby coffee and donut shops including another Dunkin' Donuts and various coffee shops in the vicinity.
Can the nearby transit options or landmarks help me find this Dunkin'?
While specific transit stations are not listed, the location near popular spots like Papa John’s Pizza and Kinney Drugs can help you identify Dunkin' at 2921 James St in Syracuse.
What payment methods are accepted at this Dunkin' location?
Dunkin' accepts both credit and debit cards for payment, ensuring convenient transactions for customers.