Dunkin'

3.6
579 reviews

Business Details

(315) 299-8006
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Syracuse, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4886 West Seneca Turnpike, Syracuse, NY
13215, United States

Hours

Reviews

3.6
579 reviews
5 stars
254
4 stars
112
3 stars
57
2 stars
37
1 star
119

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor customer service, with staff being rude, unprofessional, and dismissive towards customers.

Order Accuracy

Many customers reported frequent mistakes with their orders, including receiving the wrong items or incomplete orders.

Cleanliness and Maintenance

Several reviews mentioned unsanitary conditions and broken equipment, contributing to a negative dining experience.

Availability of Menu Items

Customers frequently noted that the location often runs out of menu items or is unable to fulfill orders due to equipment issues.

Long Wait Times

Multiple reviews indicated long wait times for both ordering and receiving food, even when the store was not busy.
  • DF
    Donna Filler
    Jan 19, 2026
    3.0
    I just wish they would fix the huge holes in their exit drive. You shouldn't have to destroy your tires to get a cup of coffee.
  • MM
    Mona Mohamed
    Nov 27, 2025
    1.0
    Food and coffee taste too bad
  • DD
    David
    Nov 27, 2025
    1.0
    Zero star so bad not clean workers not good at all
  • DM
    DAVID McKerrow
    Nov 25, 2025
    1.0
    Coffee (black) tasted like it had a liquid cleaner taste. I threw it out, it was VERY bad and did not even taste like coffee.
  • AH
    Anna hawkins
    Nov 22, 2025
    1.0
    whoever the lady is that worked 5am Saturday November 22, clearly wants a new job. Rude for absolutely no reason. Ended up canceling my order and going somewhere else

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