Chipotle Mexican Grill

3.9
1144 reviews
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Business Details

3496 Erie Blvd East, Syracuse, NY
13214, United States
(315) 446-3530
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Dewitt is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3496 Erie Blvd East, Syracuse, NY
13214, United States

Hours

Reviews

3.9
1,144 reviews
5 stars
584
4 stars
264
3 stars
85
2 stars
52
1 star
159

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted that the location is filthy, with dirty tables, overflowing trash cans, and unsanitary conditions in the kitchen and bathrooms.

Order Accuracy

Customers frequently reported issues with incorrect orders, missing items, and inconsistent portion sizes, leading to frustration and disappointment.

Staff Attitude

Several reviews noted a lack of friendliness and professionalism among staff, with some customers experiencing rude or unhelpful service.

Food Quality

The quality of food has declined, with complaints about stale chips, undercooked rice, and overall dissatisfaction with the taste and freshness of the meals.

Service Speed

Customers expressed concerns about slow service, long wait times, and disorganization during busy periods, impacting their overall experience.
  • CK
    Carla Kutzuba
    4 days ago
    5.0
    Always delicious always a great value always fresh. The staff is busy busy busy but on point.
  • CW
    C W
    Nov 13, 2025
    1.0
    The food was ok… the chicken and beans were so dried out and old looking … the guacamole was gross. Worst experience ever… the atmosphere was beyond unpleasant and not welcoming at all. Very dirty! I spent over 80$ and didn’t finish our food cause it was dried out and hard. Don’t get me started on the bathroom
  • MV
    M V
    Nov 4, 2025
    2.0
    It's like they never clean. The floors were not swept, let alone mopped. Foodvbits were all over. The tables and seats were coated in food residue, and it was dried on and crusty, meaning it had been hours and hours since any cleaning had occurred. The trash was overflowing. The bathroom was gross, with food and paper everywhere. The sink was dirty and so was the toilet. Honestly though about walking out. Last Chipotle trip for a long, long while.
  • FR
    Fred Ramseyer
    Nov 1, 2025
    1.0
    Place was a dirty pigsty. The original plan was to eat in, but upon seeing that there was not one clean table in the entire establishment, and because I noticed that I was stepping in some spilled food, we took the food home. Despite having a busy lunchtime rush, our food tasted far from fresh. My wife’s chicken quesadilla look like a disjointed hot mess, and my daughter and I both noted that the white rice in our burritos was crunchy.
  • CC
    cam c
    Oct 28, 2025
    1.0
    location is filthy. every item was made wrong and chips were stale. we got locked out of the restaurant bc the outdoor area needs a key apparently. we literally had to hop the fence to get out of the outdoor seating area. i told an employee and she said “yeah well we lost the key so i don’t know…” i said “you should probably put a sign up then because we had to hop the fence” she says “yeah i don’t know…” like who are yall hiring…
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Dewitt?

Chipotle Mexican Grill in Dewitt is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Dewitt?

It is located at 3496 Erie Blvd East, Onondaga, Syracuse, NY 13214, USA.