Chipotle Mexican Grill

3.9
1151 reviews
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Business Details

3496 Erie Blvd East, Syracuse, NY
13214, United States
(315) 446-3530
https://locations.chipotle.com/ny/syracuse/3496-erie-blvd-east?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1432
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About

Mexican Restaurant
Chipotle Dewitt is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3496 Erie Blvd East, Syracuse, NY
13214, United States

Hours

Reviews

3.9
1,151 reviews
5 stars
581
4 stars
266
3 stars
85
2 stars
55
1 star
164

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's filthy conditions, including dirty tables, floors, and bathrooms.

Food Quality

Many customers reported issues with food quality, including undercooked rice, stale chips, and incorrect orders.

Service Issues

Customers frequently mentioned slow service, incorrect orders, and unprofessional staff behavior.

Inconsistency

There were complaints about inconsistent portion sizes and food preparation, leading to dissatisfaction among repeat customers.
  • HH
    Heather Horn
    5 days ago
    1.0
    The staff seemed very overwhelmed at this location. My husband placed a mobile order half an hour before we showed up and we still ended up waiting twenty minutes for our food. The assembly area was messy and this led to weird ingredients showing up in unexpected places (like a chunk of dry steak in our salsa cup). The portions were good and the orders were accurate, which I very much appreciate, but we were definitely worried about the quality and safety of the food after seeing the environment. My child's quesadilla was not heated through.
  • GW
    G Washington
    Jan 2, 2026
    1.0
    The place is absolutely fithly food debris everywhere on floor counter glass covered in smugges and food never seen anything like it
  • DH
    Doug Hatch
    Dec 23, 2025
    4.0
    It's Chipotle. You know the fare, and this location serves it well.
  • JS
    Jay S
    Dec 22, 2025
    2.0
    The restaurant was extremely filthy. None of the tables were clean. Chairs and trash was on the tables!
  • JL
    Julie Leaf
    Dec 14, 2025
    1.0
    Just dirty! I go here to pick up doordash orders and it is always packed and always a disgusting mess! Dirty tables and food all over the floor ! Gross! I would never eat anything from here. Sad but true. At least provide wipes so your customers can wipe off their tables if they want to dine in.🤷🏼‍♀️
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Dewitt?

Chipotle Mexican Grill in Dewitt is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Dewitt?

It is located at 3496 Erie Blvd East, Onondaga, Syracuse, NY 13214, USA.