Brand Certified
Chipotle Mexican Grill
3.2(861 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
129 Marshall St, Syracuse, NY
13210, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(315) 422-1904
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ny/syracuse/129-marshall-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1562
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Syracuse University is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.2
861 reviews
5 stars
310
4 stars
155
3 stars
80
2 stars
66
1 star
250
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, with long wait times for both in-person and online orders.
Cleanliness
Multiple reviews highlighted the restaurant's poor cleanliness, with trash and unkempt conditions being a common complaint.
Food Quality
There were numerous complaints about food quality, including incorrect orders, small portion sizes, and stale ingredients.
Staff Attitude
Many customers experienced rude or indifferent behavior from staff, contributing to an overall negative dining experience.
- GGGhostlyFeb 25, 20261.0Very slow service, do not recommend ordering online. Staff are in no hurry to prepare food.
- QRQueen RoyaleFeb 24, 20261.0Very nasty food everywhere they don’t clean up after themselves and they’re lazy they always say they don’t have items .employees are rude to never again they need new employees asap
- BBBenjamin BrownFeb 12, 20261.0Order was ready for pickup 36 minutes late, items were still wrong in the order staff outright useless and unwilling to help in any way ( the chubby girl with lip studs needs to be promoted to customer), burrito bowl was filled about 1/3 full, trash cans piled in front of bathrooms and fire extinguishers, not a hairnet in the whole restaurant, people with pants so low you can see their underwear, 20+ people waiting for pickup orders above walk-ins were immediately served. What a mess of a restaurant; being busy does not excuse poor service and preparation.
- CCClarkFeb 4, 20263.0Chipotle Mexican Grill offers a fast-casual dining experience with customizable burritos, bowls, and tacos. While the ingredients are fresh, the overall experience can sometimes feel formulaic. The flavors, while decent, tend to lack the complexity and richness that you would expect from traditional Mexican cuisine. The burritos are large and filling, but they can often feel a bit bland depending on what toppings you choose. The service is typically quick, but during busy hours, the quality of the food can be inconsistent. It's a reliable choice if you need a quick meal, but Chipotle may not be the best option for those seeking truly authentic Mexican flavors.
- DTDavid T.Jan 29, 20262.0First and last time going to this Chipotle. They waited until there were 5 orders completed before cashing them all out, so the food is just sitting there getting cold while waiting for them to come take our money. There were plenty of employees too, no excuse for that. Also, half my burrito was sour cream and shredded cheese. The other half was meat, rice and beans. Also, the joint was disgusting. The two coke fountain spigots were both out if coke flavoring. Disgusting place here. Do not waste your money, it's truly nasty.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at Syracuse University serve?
Chipotle offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the typical opening hours for Chipotle Mexican Grill on Marshall St?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle at Syracuse University offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Syracuse?
It is located at 129 Marshall St, Onondaga, Syracuse, NY 13210, USA.
How can I place an order online for Chipotle at Syracuse University?
You can order online through Chipotle's website or app at https://order.chipotle.com/ or via the Chipotle app available in the Apple App Store.
What dietary or ingredient standards does Chipotle follow?
Chipotle uses only 53 real ingredients prioritized from farms that adhere to humane and sustainable practices, avoiding artificial colors, flavors, or preservatives.
Are there nearby places to grab a coffee or tea before or after visiting Chipotle?
Yes, nearby options include Haraz Coffee House CNY, Unique Tea House, Mist Tea Cafe, Hi Tea, and Feng CHA Teahouse—all are great for coffee, tea, or smoothie drinks.
What other dining options are close to Chipotle Mexican Grill at Syracuse University?
Nearby dining options include Calzonies, Hungry Chuck's bar and grill, Kalash Kitchen Syracuse for Greek food, and Moghul Indian Grill.
If I'm visiting Chipotle, are there any nearby places for dessert?
Yes, Insomnia Cookies is nearby, offering desserts like ice cream and baked treats perfect for after your meal.
Does Chipotle Mexican Grill at Syracuse University accommodate online rewards or promotions?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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