Arby's

4.0
552 reviews
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Business Details

4401 West Genessee St., Syracuse, NY
13219, United States
(315) 299-6584
http://www.arbys.com/locations/us/ny/syracuse/4401-west-genessee-st/store-8460
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4401 West Genessee St., Syracuse, NY
13219, United States

Hours

Reviews

4.0
552 reviews
5 stars
272
4 stars
134
3 stars
78
2 stars
29
1 star
39

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food temperature, with several instances of cold or improperly prepared items.

Service

Customer service received mixed reviews; while some praised the friendly and quick service, others reported unprofessional behavior and order inaccuracies.

Cleanliness

The cleanliness of the restaurant was frequently mentioned, with some customers noting it was well-maintained while others pointed out unsanitary conditions.

Order Accuracy

There were multiple complaints about missing items and incorrect orders, indicating a need for improvement in order accuracy.
  • LH
    Lori Holcomb
    Dec 22, 2025
    5.0
    I never go to Arby's, buy I needed something quick for lunch... Crispy chicken bacon and Swiss sandwich with jalapeño poppers and fries... the fries were perfect! Very light, clearly fresh oil, great crisp outside, fluffy soft on the inside.. the chicken sandwich was great, and the poppers were just as great as the fries! Highly recommended!
  • SM
    Scott Milloway
    Oct 30, 2025
    4.0
    A decent lunch.
  • TP
    Tom Park
    Aug 4, 2025
    5.0
    Good.
  • SS
    Sandy
    Aug 1, 2025
    1.0
    Everything we ordered was cold,and we love Arby's,but at this location everything was Cold.Service was great and atmosphere was great but food was cold and that ruined it for us
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