Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
I ordered in advance specifically to avoid waiting, but when I arrived I still had to sit in the drive-through for quite a while before being acknowledged. That alone was frustrating, but the situation became more upsetting when I realized an item from my order was missing.What bothered me the most is that no one mentioned the item was unavailable when I arrived. I only found out after I asked about it myself, and at that point I was told it was not available and was then offered a replacement. I completely understand that items can run out - that happens — but the issue was the lack of communication. If I had been told right away I would not have been upset.Waiting in the drive-through only to then find out part of my order was never prepared made the experience very disappointing. When customers order ahead, they expect the order to be ready and accurate, or at the very least to be informed immediately if something cannot be fulfilled.
SW
Stephanie Walker
Mar 30, 2026
2.0
My experience at this establishment was extremely disappointing. I visited on March 30, 2026 at 5:26 PM and went through the drive-through. Unfortunately, I did not catch the name of the employee who took my order, but his behavior was very unprofessional.
He was rude, dismissive, and kept rushing me while I was trying to place my order—repeatedly asking “Is that it?” in a loud and impatient tone over the intercom. As a paying customer, I expect a basic level of respect, and this was far from it.
To make matters worse, my order was incorrect. Thankfully, I checked it before leaving. I was given items I did not ask for, which is not only frustrating but also concerning, as people may have allergies or dietary restrictions.
This experience was unacceptable. I strongly recommend that management provide better training and oversight to ensure customers are treated with respect and orders are handled accurately. I am truly disappointed.
ZA
Zayb Ali
Mar 23, 2026
5.0
Drive thru is a bit cramped but ok. Didn't go inside. They forgot my fries so check your order before you leave
MP
mel perashi
Mar 21, 2026
1.0
They have never given me the proper order. I can’t remember the last time I got an order without any mistakes. It’s always missing something or wrong order. Terrible service. Terrible personnel. Poorly managed. There is one skinny white guy who works hard. All others are incompetent. I understand it’s McDonald’s but common. Unfortunately, it’s the only McDonald’s in my area so my kids force me to go here occasionally.
AS
American Soldier
Mar 19, 2026
2.0
They ALWAYS forget something or usually a lot of things when you go through the drive through. It's a long wait when you have to either get out of the car and go into the restaurant or go around and wait on the line again, real pain in the neck.
What are the operating hours of McDonald's Staten Island on weekdays?
McDonald's Staten Island is open 24 hours a day, 7 days a week, including weekdays.
Does this McDonald's location offer delivery services?
Yes, this McDonald's offers delivery services 24/7 with options like same-day and no-contact delivery.
Can I use the drive-through at McDonald's Staten Island, and what are its hours?
Yes, the drive-through is available 24 hours every day at this location.
What payment options does McDonald's Staten Island accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there mobile apps available to order from this McDonald's?
Yes, you can order using the McDonald's App available on both the Apple App Store and Google Play Store.
What services does McDonald's Staten Island provide?
They provide DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is McDonald's Staten Island located?
It is located at 1660 Richmond Ave, Staten Island, NY 10314, USA.
Which fast food restaurants are near McDonald's Staten Island?
Nearby fast food restaurants include Burger King and another McDonald's location.
What nearby places can I visit for dessert after eating at McDonald's Staten Island?
You can visit Baskin-Robbins for ice cream or Dunkin Donuts for coffee and donuts located nearby.
Are there any nearby services for pet care around McDonald's Staten Island?
Yes, Greater Staten Island Veterinary Services, Pet Oasis, Shampooch NY, and related pet grooming and veterinary services are nearby.
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