Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
965 reviews
5 stars
473
4 stars
209
3 stars
104
2 stars
45
1 star
134
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and dismissive behavior from staff, leading to a negative customer experience.
Service Speed
Customers frequently reported long wait times for both ordering and receiving food, with some experiencing delays of over 20 minutes.
Food Quality
While some customers enjoyed the food, there were multiple complaints about cold, dry, or incorrect orders.
Cleanliness
The dining area was often described as dirty, with unclean tables and floors, contributing to an unpleasant atmosphere.
Management Issues
Several reviews indicated a lack of effective management, with staff appearing untrained and confused during busy periods.
- JCJames CooperNov 15, 20251.0⭐️ 1-Star Review I’ve never had such unprofessional service at a Wendy’s in my life. The customer service here was honestly alarming. From the moment we pulled into the drive-thru, it felt like they didn’t even want us there. We were nothing but polite, but the staff’s dismissive attitude and visibly upset demeanor made the entire experience uncomfortable. It got to the point where we were genuinely concerned about how our food would be handled that’s how hostile and uninterested they came across. No customer should ever have to feel that uneasy when simply ordering a meal. This location needs serious retraining and oversight. I wouldn’t recommend stopping here until things change.
- GHGlover HillNov 3, 20251.0I just left tonight with a spicy hot chicken sandwich that I didn't order. If these kids working there think this is a joke they need to be fired. Do they know if I have diet restrictions that do not allow me to eat spicy foods? This was 11/3/25 between 9:30 & 9:55 pm.
- SWShadeena WebbOct 30, 20251.0Whoever is working the drive thru right now today October 30,2025 is very rude. I asked to upgrade my meal because the girl who took my order never asked me if I wanted just the sandwich or the meal & when we drove to the window to pay the guy got mad! Said he couldn’t do it. Then lied & said he put a fry in my bag just so I could drive off & he didn’t have to upgrade my meal which would’ve took a minute ! & thanks GUY THOSE FRIES I WANTED WITH MY MEAL WAS FOR MY AUTISTIC SON & now he has to wait for me to go get him some more!
- PFPatriot ForeverOct 22, 20251.0Rude customer service
- GAGlobal Server AdministratorSep 21, 20251.0They have 8 people working in the kitchen with 4 customers in the store and are making people wait in the driveway orders and if you go it they take 10 mins just for a simple sandwich 🥪 order. Hope things change in this country it used to be the best of service at americas fastffoods. Please hire better people so we can have better service. I asked and the people working are very rude they have 8 people and at they told me they have other order and I have to wait. It’s 20 mins now. And I am still waiting for sausage bisket, all you have to do is put a sausage on a bisket. The staff is still rude waiting for 4 sausage over bisket, I gave up and left. They don’t even care to give good customer service. Wendys can have the money. 20+ mins for a sausage and bisket is unheard of. They can take my money $ and the sandwiches 🥪 better not go to Wendy’s, they’ll make you wait and talk rudely their customers.
Frequently Asked Questions About Wendy's
Is 330 Bay Street Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Staten Island, NY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Staten Island, NY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (347) 934-3648.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 330 Bay Street Wendy’s serve breakfast?
Yes, this Wendy’s location in Staten Island, NY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's located at 330 Bay Street?
The drive-thru is open from 6:30 AM to 3:00 AM Monday through Thursday and Sunday, and from 6:30 AM to 4:00 AM on Friday and Saturday.
Does this Wendy's location offer delivery and takeout?
Yes, it offers both delivery and takeout services where available.
How can I order food from this Wendy's location online?
You can order online through their website at order.wendys.com or via the Wendy's mobile app.
Is breakfast served at Wendy's 330 Bay Street?
Yes, breakfast is served with options like combos, croissants, biscuits, sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I contact Wendy's at 330 Bay Street for feedback or customer service?
You can reach the Customer Care team via the contact page or live chat at wendys.com/contact-us, call 888-624-8140, or directly call this location at (347) 934-3648.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on the Wendy's menu website, mobile app, and in-restaurant posters.
Are there any nearby fitness facilities close to Wendy's at 330 Bay Street?
Yes, Crunch Fitness is nearby, offering gym and boxing classes – a great option before or after your meal.
What other dining options are near Wendy's at 330 Bay Street?
Nearby you can find Domino's Pizza, 7 Days Restaurant (offering Chinese and Indian cuisine), and Viva La Glow, which offers pizza delivery and beauty spa services.
Are there convenient transportation or car rental services near Wendy's 330 Bay Street?
Yes, Enterprise Rent-A-Car and TD Motor Leasing LLC are close by, which can help with vehicle rentals or leasing while visiting the area.