Taco Bell

Reviews

• AM

  Audra Mack

  Aug 14, 2025
  1.0
  **Staten Island Mall food court** I ordered two orders of street chalupas and was given it without onions, greasy and overcooked. I asked for a refund because they said they didn’t have onions available which should have been told to me before ordering. A manager (Mina) came to speak to me and dismissed me once I said refund and took another employee off the line to come to me. She didn’t tell him why and he was confused as to why he was even called over. She walked away to Piattino (pizza place next door) and did not come back. I was told I cannot have a refund because I ordered via app and would have to get the money back via customer service on the app! The manager didn’t try to rectify the problem. I explained the only reason I stopped was for the street chalupas and to be missing a pertinent ingredient and not saying so ahead of time is upsetting.
• AN

  ashley nunez

  Jul 25, 2025
  1.0
  The customer service here is below mediocre. I ordered two crispy chicken tacos and noticed right away that the wrong tacos were being prepared. I tried to correct the issue, and after reviewing the receipt with the expediter, we realized I had been rung up incorrectly — totally understandable. However, when I tried to explain the mistake, the expediter (who didn’t even take my order) insisted that I ordered the wrong thing, rather than just listening and correcting it. Just a bit of professional advice: when a customer tells you what they ordered, listen. Mistakes happen — it’s how you fix them that matters. I won’t be spending my money here again.
• TC

  Thomas Cheung

  Nov 7, 2024
  5.0
  I like to eat toca 😊
• JN

  Jonathan Nightfire

  Jul 11, 2023
  5.0
  This is one of the most fastest customer service because I ordered 2 tacos and I got what I paid for. Great service for less then 5 minutes. Quality of the meal was excellent.
• MH

  Mr. Klaus Heisler

  Aug 25, 2021
  1.0
  I've place an order of steak quesadilla & other food on mobile app to pickup specific time. when i arrived the food already cold and soggy tried to get a full-refund but instead they refused it. so I had to call my bank/credit card to get my money back from them.

Frequently Asked Questions About Taco Bell