Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBar
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Staten Island off Platimum Avenue and Marsh Avenue and next to Staten Island Mall.
Many customers reported long wait times for seating and food, with some experiencing poor service and unresponsive staff.
Food Quality
Feedback on food quality was mixed, with some praising the taste while others complained about blandness, incorrect orders, and food being served cold.
Staff Performance
While some servers received high praise for their attentiveness and friendliness, others were criticized for being overwhelmed and unprofessional.
Cleanliness Concerns
Several reviews mentioned unsanitary conditions, including dirty tables and unpleasant odors in the restaurant.
Positive Experiences
Despite the negative feedback, there were numerous positive reviews highlighting excellent service and enjoyable meals, indicating that some customers had a great experience.
JJ
Johnny
Nov 12, 2025
1.0
THIS RESTAURANT HAS ROACHES.
I REPEAT. THIS RESTAURANT HAS ROACHES.
DO NOT DINE HERE!!!!
LC
Lingyu Chui
Nov 5, 2025
2.0
I was here with my family for dinner last night. Multiple empty tables need to be cleaned to accommodate the seating of people, but I see no one really cleaning them. We sat down for over 10+ minutes, and no server to check us. We finally put in our order and got our food served. But our drinks didn't come until the middle of our meal, after I rushed my server. Why did I check with my server earlier because I didn't get to see her until the middle of my meal. She disappeared after she took our order. When we were leaving, none of the staff said bye to us. I felt I wasn’t being cared for while being there. It was just a Tuesday night, yeah it was an Election Day night. The staff were so busy with it, I guess.
SS
sug727
Nov 1, 2025
1.0
I have been in service industry for over 20 years and never seen anything like this. Bus boys in no rush. Server giving excuse after excuse. It was a non stop waiting game for all. 25 min wait to be seated. I can handle that it’s a Saturday night so I understand that completely . We were served bread at beginning but had no silverware. We waited over 20 mins and after asking 3 different staff for silverware, it finally arrived. Then the wait to put our order in started. And the food wait forget it , the table next to us had been waiting a very long time and half their food came out wrong and cold to boot. I finally tapped out. I had my toddler with us and she was done. The manager was no where to be seen even though we asked for them. On the way out the server told me “she understood because she had another table that walked out as well”. To have a small child wait almost 2 hours, with an hour and 15 minutes of that to eat is unacceptable.
CT
Carmen Torres
Oct 26, 2025
2.0
The nicest thing about our entire meal was that our server was kind and courteous because we were waiting for over an hour and a half everyone who came after us got their food and we were still waiting we received our appetizers after the hour and a half after the complaint upon receiving the appetizers One which was the Chili came with one single piece Of fat i was not even able to chew I had two drinks which is why I gave the two stars for the two drinks because they tasted Good and our server was kind however our food took forever to cook and even though we had been there longer other people were receiving their entire mails before we were even to receive our appetizers in this long weight my family and I became frustrated and we decided to take our food to go however once we arrived home after we left him to unpleasant experience we realized I was missing a dessert one of the three burgers we ordered came with a completely different side of just asparagus they had comped two 299 items however I don’t think that was sufficient considering not only was The restaurant experience bad but they didn’t even care enough to provide me with the proper order to ango home with seeing as how I had to leave because I was waiting there so long to eat and became upset I’ve never had a bad experience here before I’m not sure what’s going on or if they’re under no management but I will not be returning Unless it’s for drinks
MM
Micah Mills
Oct 23, 2025
5.0
This is my first time going to the outback steakhouse with a group from JCC. Sometimes I see commercials about this place, but I didn't know that there's one in Staten Island. When I went inside the place it looked very cabin like. Almost like a saloon in the old west. The atmosphere is calm and campy. There was a picturised Australian flag at the far end of the diner to my left at the entrance.🇭🇲 I sat down at one of their tables and I see all kinds of pictures of art on the wall. Some had kangaroos and koalas and wildlife.🏜️🌵🦘🐨 We looked at their menu with some pretty interesting choices. We had to wait for a whole hour because when we got there it opened at 11:00 a.m.🕚 I ordered their chicken sandwich with the side of fries for $14.99 and their drink which is a strawberry lemonade kiwi for $3.99. 🍔🍟🍷The Meal altogether is equal to $18.98 plus tip equals $19.98. The food was fresh and delicious and it was a little spicy. 🥵😋👍 We did have their damper bread while we wait for our food. It was also delicious. 😋 This place looks so cool and it's fall themed. I think I might want to go back to see and try other choices they have. 👍😋👌
Frequently Asked Questions About Outback Steakhouse
Where can I find information on gluten-free menu items?
We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu
Where can I earn dine rewards?
Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.
Where can I download the NEW Outback App?
Our App has been upgraded with a new look and exciting features! It's the fastest, mobile way to enjoy our bold flavors thru curbside takeaway \& delivery. Get it on Google Play or download on the AppStore – [Learn More](https://www.outback.com/app?useCache=false/)
How do I find out more information about being an Outbacker?
We're always looking for dedicated, fun\-loving people to help make our restaurant a success! For more information [click here](http://bit.ly/39L8aoI3112).
What are the operating hours of Outback Steakhouse Staten Island?
Outback Steakhouse Staten Island is open Monday through Thursday from 11:00 AM to 10:00 PM, Friday and Saturday from 11:00 AM to 11:00 PM, and Sunday from 11:00 AM to 9:00 PM.
Does Outback Steakhouse Staten Island offer happy hour? If so, when is it available?
Yes, happy hour is available daily from 4:00 PM to 6:00 PM at Outback Steakhouse Staten Island.
What types of meals are served at Outback Steakhouse Staten Island?
They serve lunch, dinner, and happy hour meals.
Can I order delivery or pickup from Outback Steakhouse Staten Island?
Yes, they offer in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What dietary options does Outback Steakhouse Staten Island have, such as gluten-free or vegetarian offerings?
They offer gluten-free menu items and have vegetarian options. You can view their gluten-free menu on their website.
What is the dress code for dining at Outback Steakhouse Staten Island?
The attire is casual at Outback Steakhouse Staten Island.
What forms of payment are accepted at Outback Steakhouse Staten Island?
They accept American Express, Android Pay, Apple Pay, Cash, MasterCard, and Visa.
Are there family-friendly amenities at Outback Steakhouse Staten Island?
Yes, the restaurant welcomes families, offers a children's menu, has high chairs, and provides wheelchair accessible parking and seating.
How can I access Outback Steakhouse Staten Island and what notable nearby places might help me find it?
Outback Steakhouse is located at 280 Marsh Avenue, Staten Island, NY, next to Staten Island Mall. Nearby places include TGI Fridays, Bonefish Grill, and Carrabba's Italian Grill, which can help you identify the area.
What nearby places can I visit before or after dining at Outback Steakhouse Staten Island?
You can visit the Staten Island Mall for shopping, enjoy a dessert at Carvel Ice Cream, or relax with a massage at Massage Envy Staten Island nearby, making your visit more enjoyable.